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Eugene Brooks
Ocean Freight Customer Relation Specialist
Summary
Accomplished Ocean Freight Customer Relation Specialist with 5+ years of experience in managing customer accounts, resolving inquiries, and ensuring timely and accurate shipment delivery. Proven ability to negotiate favorable shipping rates, develop CRM systems, and identify potential shipping issues proactively. Expertise in ocean freight regulations, customs clearance, and export documentation. Seeking a challenging role where I can leverage my skills to drive customer satisfaction and optimize supply chain operations.
Education
Bachelor’s or Master’s degree in Logistics, Business Administration
May 2018
Skills
- Ocean Freight Management
- Customer Relationship Management (CRM)
- Sales Negotiation
- Problem Solving
- Communication
- Time Management
Work Experience
Ocean Freight Customer Relation Specialist
- Developed and implemented a customer relationship management (CRM) system to enhance communication and streamline customer service.
- Identified and resolved potential shipping issues proactively, minimizing delays and ensuring smooth cargo movement.
- Utilized industryspecific software and databases to track shipment progress, monitor vessel schedules, and provide realtime updates.
- Collaborated with freight forwarders, shipping lines, and terminal operators to facilitate seamless cargo handling and delivery.
Ocean Freight Customer Relation Specialist
- Resolved over 100 customer inquiries related to ocean freight shipments, ensuring timely and accurate responses.
- Managed customer accounts, tracking shipments and providing status updates, resulting in improved customer satisfaction.
- Successfully negotiated shipping rates and contract terms with carriers, leading to cost savings for clients.
- Provided comprehensive guidance to customers on complex ocean freight regulations, including customs clearance and export documentation.
Accomplishments
- Developed and implemented a new CRM system that streamlined communication and improved customer response times by 20%.
- Negotiated with shipping lines to secure favorable freight rates, resulting in annual cost savings of $500,000.
- Improved customer satisfaction by 15% through proactive communication, resolution of queries, and regular followups.
- Successfully managed complex logistics for highvalue cargo shipments, ensuring timely delivery and compliance with customs regulations.
- Developed strong relationships with key industry partners, including shipping lines, customs brokers, and logistics providers.
Awards
- Received the Top Ocean Freight Customer Relation Specialist award at the annual industry conference.
- Recognized for exceptional customer service and relationship management skills by the International Freight Forwarders Association.
- Won the Excellence in Customer Service award for consistently exceeding customer expectations.
- Recognized for outstanding contribution to the companys growth and profitability.
Certificates
- Certified International Freight Specialist (CIFS)
- Certified Customs Specialist (CCS)
- Certified Logistics Professional (CLP)
- Professional Development Certificate in Ocean Freight Management
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How To Write Resume For Ocean Freight Customer Relation Specialist
- Highlight your experience in managing customer relationships and resolving ocean freight-related inquiries.
- Quantify your accomplishments with specific metrics, such as the number of customer inquiries resolved or the percentage of cost savings achieved through negotiations.
- Demonstrate your knowledge of ocean freight regulations, customs clearance, and export documentation.
- Showcase your ability to build and maintain strong relationships with carriers, freight forwarders, and other industry partners.
- Emphasize your proficiency in utilizing industry-specific software and databases for shipment tracking and management.
Essential Experience Highlights for a Strong Ocean Freight Customer Relation Specialist Resume
- Managed customer accounts, tracking shipments, and providing status updates to enhance customer satisfaction.
- Successfully negotiated shipping rates and contract terms with carriers, resulting in cost savings for clients.
- Provided comprehensive guidance to customers on complex ocean freight regulations, including customs clearance and export documentation.
- Developed and implemented a customer relationship management (CRM) system to enhance communication and streamline customer service.
- Identified and resolved potential shipping issues proactively, minimizing delays, and ensuring smooth cargo movement.
- Collaborated with freight forwarders, shipping lines, and terminal operators to facilitate seamless cargo handling and delivery.
- Utilized industry-specific software and databases to track shipment progress, monitor vessel schedules, and provide real-time updates.
Frequently Asked Questions (FAQ’s) For Ocean Freight Customer Relation Specialist
What are the key responsibilities of an Ocean Freight Customer Relation Specialist?
An Ocean Freight Customer Relation Specialist is responsible for managing customer accounts, resolving inquiries, negotiating shipping rates, providing guidance on regulations, developing CRM systems, identifying potential shipping issues, collaborating with industry partners, and utilizing industry-specific software for shipment tracking.
What skills are required to be successful in this role?
To be successful as an Ocean Freight Customer Relation Specialist, you should possess strong communication, problem-solving, time management, and negotiation skills. You should also have knowledge of ocean freight regulations, customs clearance, and export documentation, and be proficient in using industry-specific software and databases.
What are the career prospects for an Ocean Freight Customer Relation Specialist?
With experience and expertise, an Ocean Freight Customer Relation Specialist can advance to roles such as Ocean Freight Account Manager, Logistics Manager, or Supply Chain Manager. They can also specialize in specific areas, such as customs brokerage or freight forwarding.
What is the salary range for an Ocean Freight Customer Relation Specialist?
The salary range for an Ocean Freight Customer Relation Specialist varies depending on experience, skills, and location. According to Salary.com, the average salary is around $65,000 per year.
What are the top companies that offer Ocean Freight Customer Relation Specialist roles?
Top companies that offer Ocean Freight Customer Relation Specialist roles include CMA CGM, Mediterranean Shipping Company, Maersk, Hapag-Lloyd, and Kuehne+Nagel.
What is the job outlook for Ocean Freight Customer Relation Specialists?
The job outlook for Ocean Freight Customer Relation Specialists is expected to be positive due to the increasing demand for efficient and reliable ocean freight transportation services.
What are the benefits of working as an Ocean Freight Customer Relation Specialist?
Benefits of working as an Ocean Freight Customer Relation Specialist include competitive salary and benefits packages, opportunities for career advancement, and the chance to work in a dynamic and global industry.
What are the challenges faced by Ocean Freight Customer Relation Specialists?
Ocean Freight Customer Relation Specialists may face challenges such as dealing with complex regulations, managing multiple customer accounts, and resolving unexpected shipping issues. They may also need to work under pressure and tight deadlines.