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Viggo Ramos
On Car Supervisor
Summary
Proven On Car Supervisor with 5+ years of experience in the automotive industry. Demonstrated expertise in fleet management, vehicle inspection and repair, and customer relations. Proven ability to lead teams, optimize work?ows, and improve operational e?ciency. Strong communication, interpersonal, and problem-solving skills.
Education
Automotive Engineering
July 2017
Skills
- Fleet Management
- Work Order Management
- Vehicle Inspection
- Collision Repair
- Mechanical Diagnosis
- Diagnostic Troubleshooting
Work Experience
On Car Supervisor
- Troubleshooted and resolved complex technical issues with vehicles, ensuring optimal performance.
- Utilized diagnostic equipment and software to identify and repair electrical, mechanical, and software malfunctions.
- Collaborated with mechanics and engineers to develop solutions for vehicle design and performance issues.
- Assisted customers with technical questions and provided guidance on vehicle maintenance and repair.
On Car Supervisor
- Supervised a team of five On Car Technicians, ensuring timely and efficient completion of all tasks.
- Developed and implemented training programs for On Car Technicians, improving safety and accuracy by 20%.
- Inspected and maintained over 100 vehicles per week, ensuring compliance with industry standards and regulations.
- Managed the inventory of parts and supplies for the On Car Department, reducing costs by 15%.
Accomplishments
- Challenge Implement a new scheduling system to optimize technician utilization and reduce wait times. Action Led a crossfunctional team to develop and roll out an automated scheduling solution. Result Improved technician utilization by 25% and reduced customer wait times by an average of 15 minutes.
- Challenge Reduce maintenance costs while maintaining vehicle performance. Action Collaborated with technicians to implement preventive maintenance protocols and negotiated discounts with suppliers. Result Reduced maintenance costs by 10% without compromising vehicle reliability.
- Challenge Ensure timely completion of repairs without compromising quality. Action Introduced a structured workflow process and provided regular training to technicians. Result Increased ontime repair completion rates by 15% and maintained high customer satisfaction scores.
- Challenge Improve communication and transparency between technicians and customers. Action Established a dedicated customer liaison role and implemented a feedback system. Result Enhanced customer satisfaction by 20% and reduced complaints by 25%.
- Challenge Optimize workflow to increase technician productivity. Action Analyzed work patterns and identified bottlenecks. Result Redesigned the workflow and implemented new processes, leading to a 12% increase in technician productivity.
Awards
- Received the On Car Excellence Award for consistently exceeding performance targets and maintaining exceptional customer satisfaction.
- Recognized with the Supervisor of the Quarter award for outstanding leadership and team management skills.
- Awarded the Safety Champion distinction for implementing innovative safety initiatives that significantly reduced oncar accidents.
Certificates
- ASE Master Certified Technician
- Collision Automotive Repair Technician (CART)
- ICAR Certified Collision Repair Technician
- National Institute for Automotive Service Excellence (ASE)
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How To Write Resume For On Car Supervisor
- Highlight your experience in managing and supervising a team of technicians.
- Quantify your accomplishments with specific metrics, such as improvements in technician utilization and customer satisfaction.
- Demonstrate your knowledge of automotive repair techniques and diagnostic procedures.
- Emphasize your communication and interpersonal skills, as well as your ability to resolve customer issues.
- Include any certifications or training that you have received in the automotive industry.
Essential Experience Highlights for a Strong On Car Supervisor Resume
- Supervise and manage a team of technicians to ensure timely and e?cient vehicle repairs.
- Oversee all aspects of vehicle repair operations, including scheduling, parts management, and quality control.
- Continuously improve repair processes and implement new technologies to enhance productivity and customer satisfaction.
- Provide technical guidance and training to technicians on vehicle repair procedures and diagnostic techniques.
- Maintain a safe and organized work environment, ensuring compliance with all safety regulations.
- Work closely with customers to understand their needs, provide repair updates, and resolve any issues.
- Collaborate with other departments, such as parts, service, and sales, to ensure seamless operation of the repair facility.
Frequently Asked Questions (FAQ’s) For On Car Supervisor
What are the primary responsibilities of an On Car Supervisor?
The primary responsibilities of an On Car Supervisor include supervising and managing a team of technicians, overseeing all aspects of vehicle repair operations, and providing technical guidance and training to technicians.
What qualifications are required to become an On Car Supervisor?
To become an On Car Supervisor, you typically need a high school diploma or equivalent, several years of experience in the automotive industry, and strong leadership and communication skills.
What are the career prospects for an On Car Supervisor?
On Car Supervisors can advance their careers by becoming Service Managers, Shop Foremen, or even General Managers.
What are the challenges of being an On Car Supervisor?
The challenges of being an On Car Supervisor include managing a team of technicians, ensuring that repairs are completed on time and within budget, and dealing with customer complaints.
What are the rewards of being an On Car Supervisor?
The rewards of being an On Car Supervisor include the satisfaction of helping customers get their vehicles repaired, the opportunity to lead and develop a team of technicians, and the potential for career advancement.