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Edison Bennett
Order Entry Specialist
Summary
Highly accomplished Order Entry Specialist with 5+ years of experience in managing order fulfillment for high-volume eCommerce clients. Processed over 5,000 customer orders per month with accuracy exceeding 99.5%. Proven ability to expedite order processing through SAP ERP, resulting in a 15% improvement in inventory management efficiency. Developed and implemented new order entry procedures, reducing average order processing time by 20%. Excellent customer service skills, resolving order issues and ensuring customer satisfaction. Collaborated with sales and marketing teams to align inventory levels with customer demand.
Education
Supply Chain Management
July 2019
Skills
- Order Processing
- Inventory Management
- Customer Relationship Management
- Data Entry
- Attention to Detail
- Problem Solving
Work Experience
Order Entry Specialist
- Provided excellent customer service, resolving order issues and ensuring customer satisfaction.
- Generated daily sales reports, providing insights into order trends and customer behavior.
- Worked closely with sales and marketing teams to align inventory levels with customer demand.
- Trained and supervised junior order entry staff, ensuring compliance with company standards.
Order Entry Specialist
- Processed over 5,000 customer orders per month with accuracy exceeding 99.5%.
- Managed order fulfillment for 10+ highvolume ecommerce clients, ensuring timely and accurate delivery.
- Utilized SAP ERP to expedite order processing and improve inventory management efficiency by 15%.
- Developed and implemented new order entry procedures, reducing average order processing time by 20%.
Accomplishments
- Successfully implemented a new order management system, reducing processing time by 20% and improving customer satisfaction.
- Developed and implemented a training program for new order entry specialists, resulting in a 15% reduction in training time.
- Collaborated with the sales team to identify and resolve order discrepancies, preventing potential lost revenue.
- Automated order entry processes using macros and scripting, reducing manual effort by 30%.
- Led a team project to streamline order processing workflow, reducing turnaround time by 10%.
Awards
- Received the Order Entry Excellence Award for consistently exceeding performance targets and maintaining exceptional accuracy.
- Recognized for outstanding customer service skills, resolving over 100 customer inquiries per month with a 95% satisfaction rating.
- Received the Order Entry Specialist of the Year award for demonstrating exceptional leadership and dedication.
- Recognized for exceptional performance in handling highvolume order processing during peak seasons.
Certificates
- Certified Order Management Professional (COMP)
- Certified Supply Chain Professional (CSCP)
- Certified Logistics Associate (CLA)
- Certified Warehouse Manager (CWM)
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How To Write Resume For Order Entry Specialist
- Highlight your experience in order processing and inventory management.
- Demonstrate your proficiency in using SAP ERP or other relevant software.
- Emphasize your customer service skills and ability to resolve issues effectively.
- Showcase your attention to detail and accuracy in order processing.
- Provide quantifiable results to demonstrate your impact on order processing efficiency and customer satisfaction.
Essential Experience Highlights for a Strong Order Entry Specialist Resume
- Processing orders accurately and efficiently, ensuring timely delivery to customers.
- Managing inventory levels and coordinating with suppliers to maintain optimal stock.
- Resolving customer inquiries and issues promptly and professionally.
- Maintaining detailed records of all orders and transactions.
- Preparing reports on order trends and customer behavior.
- Adhering to company policies and procedures.
- Providing support to sales and marketing teams in managing customer orders.
Frequently Asked Questions (FAQ’s) For Order Entry Specialist
What are the key responsibilities of an Order Entry Specialist?
Order Entry Specialists are responsible for processing orders accurately and efficiently, managing inventory levels, resolving customer inquiries, maintaining detailed records, preparing reports, adhering to company policies, and providing support to sales and marketing teams.
What qualifications are required to become an Order Entry Specialist?
Most Order Entry Specialists have a high school diploma or equivalent and some experience in order processing or customer service. Some employers may prefer candidates with a degree in supply chain management or a related field.
What skills are essential for an Order Entry Specialist?
Essential skills for Order Entry Specialists include attention to detail, accuracy, problem-solving skills, customer service skills, and proficiency in using ERP software.
What is the average salary for an Order Entry Specialist?
The average salary for an Order Entry Specialist in the United States is around $40,000 per year.
What are the growth opportunities for an Order Entry Specialist?
Order Entry Specialists can advance to roles such as Order Management Supervisor, Inventory Control Manager, or Logistics Manager.
What are the benefits of working as an Order Entry Specialist?
Benefits of working as an Order Entry Specialist include job security, opportunities for advancement, and the chance to make a difference in the supply chain process.
What are the challenges of working as an Order Entry Specialist?
Challenges of working as an Order Entry Specialist include working under pressure, meeting deadlines, and resolving customer issues.
What is the job outlook for Order Entry Specialists?
The job outlook for Order Entry Specialists is expected to be positive in the coming years.