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Raymond Jordans
Pai Gow Manager
Summary
Highly motivated and experienced Pai Gow Manager with a proven track record of success in the gaming industry, I am adept at managing table games operations to ensure customer satisfaction and efficiency., With expertise in Pai Gow card dealing, table management, and game rules and regulations, I am confident in my ability to optimize game performance and maintain a safe and secure gaming environment.
Education
Game Design and Development
November 2014
Skills
- Pai Gow Card Dealing
- Table Management
- Customer Service
- Game Rules and Regulations Knowledge
- Cash Handling
- Conflict Resolution
Work Experience
Pai Gow Manager
- Resolved player disputes promptly and professionally.
- Monitored cash flow, including drop and fill operations.
- Collaborated with other casino departments to ensure a cohesive operation.
- Maintained a safe and secure gaming environment.
Pai Gow Manager
- Monitored table games operations to ensure customer satisfaction and efficiency.
- Supervised and trained Pai Gow dealers, ensuring proper game procedures and adherence to casino regulations.
- Analyzed game performance, identified trends, and implemented strategies to optimize outcomes.
- Managed table bankroll, ensuring accuracy and reducing risk of loss.
Accomplishments
- Successfully implemented a new Pai Gow strategy that increased average win per player by 12% within the first quarter.
- Trained and mentored a team of Pai Gow dealers, resulting in a 15% improvement in their overall game knowledge and customer service skills.
- Collaborated with the marketing team to develop a targeted promotional campaign for Pai Gow, leading to a 20% increase in new player registrations.
- Successfully resolved complex customer complaints, maintaining a 98% customer satisfaction rating throughout the year.
- Led a team effort to upgrade the Pai Gow gaming software, resulting in improved game functionality and reduced downtime.
Awards
- Won Pai Gow Manager of the Month award for exceptional contributions to revenue generation and customer satisfaction.
- Recognized with the Platinum Club Award for consistently exceeding revenue targets and maintaining impeccable standards of table management.
- Consistently ranked among the top 5% of Pai Gow Managers nationwide in terms of profit margin and customer retention.
- Received Excellent Rating in the companys annual performance review for outstanding leadership, operational efficiency, and dedication to player satisfaction.
Certificates
- Pai Gow Manager Certification (PGMC)
- Gaming Control Board Pai Gow Manager License
- Certified Anti-Money Laundering Specialist (CAMS)
- Responsible Gambling Awareness Training (RGAT)
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Essential Experience Highlights for a Strong Pai Gow Manager Resume
- Monitored table games operations to ensure customer satisfaction and efficiency.
- Supervised and trained Pai Gow dealers, ensuring proper game procedures and adherence to casino regulations.
- Analyzed game performance, identified trends, and implemented strategies to optimize outcomes.
- Managed table bankroll, ensuring accuracy and reducing risk of loss.
- Resolved player disputes promptly and professionally.
- Monitored cash flow, including drop and fill operations.
- Collaborated with other casino departments to ensure a cohesive operation.
- Maintained a safe and secure gaming environment.
Frequently Asked Questions (FAQ’s) For Pai Gow Manager
What is the role of a Pai Gow Manager?
A Pai Gow Manager is responsible for overseeing the operation of Pai Gow tables in a casino.
What are the responsibilities of a Pai Gow Manager?
The responsibilities of a Pai Gow Manager include supervising dealers, managing the table bankroll, and resolving player disputes.
What skills are required to be a Pai Gow Manager?
Pai Gow Managers should have excellent communication and customer service skills, as well as a strong understanding of casino gaming regulations.
What is the salary range for a Pai Gow Manager?
The salary range for a Pai Gow Manager can vary depending on experience and location, but the average salary is around $50,000 per year.
What are the career prospects for a Pai Gow Manager?
Pai Gow Managers can advance to management positions within the casino industry, such as Casino Manager or General Manager.