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Lance Kelly
Patient Accounts Clerk
Summary
Experienced Patient Accounts Clerk with a proven track record of success in the healthcare industry. Processed an average of 250 patient invoices per week, resulting in a 98% accuracy rate. Developed and implemented a new electronic patient billing system that streamlined the billing process and reduced errors by 15%. Negotiated with insurance companies to resolve billing disputes and recover outstanding payments. Developed and maintained relationships with key clients to ensure timely payment. Monitored patient accounts receivable to identify potential delinquencies. Prepared and submitted daily, weekly, and monthly billing reports. Trained and mentored new staff on patient accounts procedures. Collaborated with other departments, such as clinical and billing, to ensure a smooth patient billing experience.
Education
Bachelor’s degree in Business Administration
April 2018
Skills
- Medical Billing
- Patient Account Management
- Insurance Verification
- Payment Processing
- Collections
- AR/AP Management
Work Experience
Patient Accounts Clerk
- Monitored patient accounts receivable to identify potential delinquencies.
- Prepared and submitted daily, weekly, and monthly billing reports.
- Trained and mentored new staff on patient accounts procedures.
- Collaborated with other departments, such as clinical and billing, to ensure a smooth patient billing experience.
Patient Accounts Clerk
- Processed an average of 250 patient invoices per week, resulting in a 98% accuracy rate.
- Developed and implemented a new electronic patient billing system that streamlined the billing process and reduced errors by 15%.
- Negotiated with insurance companies to resolve billing disputes and recover outstanding payments.
- Developed and maintained relationships with key clients to ensure timely payment.
Accomplishments
- Automated billing and insurance claim submission processes, resulting in a 20% reduction in billing errors
- Developed and implemented a new patient payment portal, streamlining the payment process and improving patient satisfaction
- Successfully resolved 95% of patient account inquiries within 24 hours, exceeding industry standards
- Trained and mentored new Patient Accounts Clerks, ensuring a high level of service and compliance
- Collaborated with hospital staff to improve communication and streamline patient account processes
Awards
- Award for Outstanding Performance in Patient Accounts Management
- Recognition for Exemplary Customer Service in Patient Accounts
- Top Performer Award for Patient Accounts Excellence
- Excellence in Patient Accounts Management Award
Certificates
- Certified Medical Billing Specialist (CMBS)
- Certified Patient Account Representative (CPAR)
- Certified Healthcare Reimbursement Specialist (CHRS)
- Certified Healthcare Financial Professional (CHFP)
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How To Write Resume For Patient Accounts Clerk
- Highlight your experience in medical billing and patient account management.
- Demonstrate your ability to resolve billing disputes and recover outstanding payments.
- Emphasize your skills in customer service and relationship building.
- Be sure to include any certifications or training you have completed.
Essential Experience Highlights for a Strong Patient Accounts Clerk Resume
- Process patient invoices and payments
- Maintain patient accounts receivable
- Resolve billing disputes and recover outstanding payments
- Develop and maintain relationships with key clients
- Monitor patient accounts receivable to identify potential delinquencies
- Prepare and submit daily, weekly, and monthly billing reports
- Train and mentor new staff on patient accounts procedures
Frequently Asked Questions (FAQ’s) For Patient Accounts Clerk
What are the key responsibilities of a Patient Accounts Clerk?
The key responsibilities of a Patient Accounts Clerk include processing patient invoices and payments, maintaining patient accounts receivable, resolving billing disputes, and recovering outstanding payments, developing and maintaining relationships with key clients, monitoring patient accounts receivable to identify potential delinquencies, preparing and submitting daily, weekly, and monthly billing reports, and training and mentoring new staff on patient accounts procedures.
What are the qualifications for a Patient Accounts Clerk?
The qualifications for a Patient Accounts Clerk typically include a high school diploma or equivalent, experience in medical billing and patient account management, and strong customer service and relationship-building skills. Some employers may also require certification or training in medical billing.
What is the career outlook for Patient Accounts Clerks?
The career outlook for Patient Accounts Clerks is expected to be good over the next few years. As the healthcare industry continues to grow, there will be a increasing demand for qualified Patient Accounts Clerks.
What is the average salary for a Patient Accounts Clerk?
The average salary for a Patient Accounts Clerk is around a $45,000 per year.
What are the benefits of working as a Patient Accounts Clerk?
The benefits of working as a Patient Accounts Clerk include a stable career, the opportunity to help others, and the chance to make a difference in the healthcare industry.