Patient Coordinator Resume Template

Patient Coordinator

• Facilitated communication between patients, providers, and other healthcare professionals to ensure seamless care transitions.
• Navigated patients through complex healthcare systems, advocating for their needs and resolving barriers to care.
• Utilized electronic health records (EHR) to document patient interactions, manage appointments, and track health information.
• Scheduled and coordinated patient appointments, ensuring timely access to healthcare services.

Patient Coordinator

• Managed a patient caseload of over 100 active patients, providing comprehensive care coordination and support.
• Established and maintained strong relationships with patients and their families, fostering trust and understanding.
• Developed and implemented individualized care plans in collaboration with interdisciplinary team members.
• Educated patients and families on their health conditions, treatment options, and selfmanagement strategies.

• Implemented a new patient scheduling system that reduced patient wait times by 30%.
• Developed and implemented a patient communication plan that improved patient satisfaction scores by 15%.
• Collaborated with the medical team to create a patientcentered care plan that resulted in a 20% reduction in patient readmissions.
• Established strong relationships with referral sources, leading to a 10% increase in patient referrals.
• Developed a comprehensive patient education program that improved patient health literacy and selfmanagement skills.

• Patient Service Excellence Award for consistently exceeding patient expectations.
• Outstanding Patient Advocate Award for effectively resolving patient concerns and improving their care experience.
• Employee of the Month Award for exceptional contributions to patient care coordination.
• Recognized for superior insurance verification and eligibility determination accuracy.

• Certified Patient Care Coordinator (CPCC)
• Medical Assistant Certified (MAC)
• Certified Medical Administrative Assistant (CMAA)
• Certified Electronic Health Records Specialist (CEHRS)