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Dash Foster
Patient Ombudsperson
Summary
Patient Ombudsperson with over 10 years of experience in the healthcare industry. Proven ability to resolve patient complaints effectively, achieving a satisfaction rate of 90% or higher. Excellent communication, interpersonal, and negotiation skills. Committed to providing confidential and unbiased support to patients and their families.
Education
Master’s degree in Social Work or related field
July 2016
Skills
- Conflict Resolution
- Mediation Skills
- Communication Skills
- Negotiation Skills
- Interpersonal Skills
- Active Listening Skills
Work Experience
Patient Ombudsperson
- Conducted regular meetings with patient and advocacy groups to gather feedback and improve hospital services.
- Utilized active listening, empathy, and communication skills to effectively resolve patient concerns.
- Maintained uptodate knowledge of patient rights regulations and ethical guidelines.
- Provided confidential and unbiased support to patients and their families throughout the complaint process.
Patient Ombudsperson
- Facilitated the resolution of over 100 patient complaints within a oneyear period, achieving a satisfaction rate of 90% or higher.
- Developed and implemented a standardized complaint handling process, reducing the average complaint response time by 25%.
- Educated patients and their families on their rights and responsibilities, fostering improved patientprovider communication.
- Collaborated with hospital staff to identify and address systemic issues contributing to patient concerns.
Accomplishments
- Resolved over 200 patient complaints within a 6month period, resulting in improved patient satisfaction and reduced grievance escalation.
- Developed and implemented a new patient complaint tracking system, improving efficiency and ensuring timely followup.
- Facilitated over 50 patientprovider mediation sessions, resulting in improved communication and resolution of conflicts.
- Established a patient support group that provides resources and emotional support to patients and their families.
- Trained over 100 healthcare staff members on patient rights and responsibilities, enhancing their ability to provide patientcentered care.
Awards
- National Patient Ombudsperson of the Year Award, recognizing exceptional advocacy and dispute resolution skills.
- Award for Excellence in Patient Safety, acknowledging contributions to promoting safe patient care.
- Top 10 Patient Ombudsmen in the Nation, as voted by peers and healthcare professionals.
- Recognition for Outstanding Patient Advocacy, honoring exceptional skills in representing patient rights and concerns.
Certificates
- Certified Patient Advocate (CPA)
- Certified Health Ombudsman (CHO)
- Certified Conflict Resolution Practitioner (CCRP)
- Certified Mediator (CM)
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How To Write Resume For Patient Ombudsperson
- Highlight your experience and skills in resolving patient complaints.
- Demonstrate your ability to build rapport and communicate effectively with patients and their families.
- Emphasize your understanding of patient rights and ethical guidelines.
- Showcase your commitment to providing confidential and unbiased support.
Essential Experience Highlights for a Strong Patient Ombudsperson Resume
- Facilitate the resolution of patient complaints
- Develop and implement standardized complaint handling processes
- Educate patients and their families on their rights and responsibilities
- Collaborate with hospital staff to identify and address systemic issues contributing to patient concerns
- Conduct regular meetings with patient and advocacy groups to gather feedback and improve hospital services
- Maintain up-to-date knowledge of patient rights regulations and ethical guidelines
- Provide confidential and unbiased support to patients and their families throughout the complaint process
Frequently Asked Questions (FAQ’s) For Patient Ombudsperson
What is the role of a Patient Ombudsperson?
A Patient Ombudsperson is an independent and impartial advocate for patients and their families. They help to resolve patient complaints, educate patients about their rights and responsibilities, and work to improve patient-provider communication.
What are the qualities of a good Patient Ombudsperson?
A good Patient Ombudsperson is compassionate, empathetic, and has excellent communication and interpersonal skills. They are also knowledgeable about patient rights and ethical guidelines, and are committed to providing confidential and unbiased support.
What are the benefits of having a Patient Ombudsperson?
A Patient Ombudsperson can help to improve patient satisfaction, reduce the number of patient complaints, and foster better communication between patients and their providers. They can also help to identify and address systemic issues that contribute to patient concerns.
How do I become a Patient Ombudsperson?
Most Patient Ombudspersons have a background in social work, healthcare, or law. They typically have a master’s degree or higher and several years of experience in a related field.
What is the salary range for a Patient Ombudsperson?
The salary range for a Patient Ombudsperson can vary depending on their experience, location, and employer. However, the median salary for a Patient Ombudsperson in the United States is around $60,000 per year.
What are the career prospects for a Patient Ombudsperson?
Patient Ombudspersons can advance their careers by moving into management roles or by specializing in a particular area of patient advocacy, such as ethics or quality improvement.