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Seth White
Patient Service Representative
Summary
Highly experienced and compassionate Patient Service Representative with a proven track record of exceeding service level agreements. Demonstrated expertise in managing patient calls, scheduling appointments, processing insurance claims, and providing emotional support to patients and their families. Proficient in utilizing electronic health record systems and ensuring compliance with HIPAA regulations. Committed to providing exceptional patient care and fostering positive relationships with healthcare providers.
Education
Associate’s degree
March 2017
Skills
- Patient Registration
- Appointment Scheduling
- Insurance Verification
- Patient Education
- Medical Records Management
- Billing and Collections
Work Experience
Patient Service Representative
- Provided emotional support and guidance to patients and families during challenging times, demonstrating empathy and compassion
- Collaborated with medical staff to gather patient information and relay updates, ensuring effective communication and coordination of care
- Maintained detailed records of patient interactions and correspondence, providing a comprehensive history for healthcare providers
- Utilized problemsolving skills to resolve patient concerns, ensuring timely and satisfactory resolution
Patient Service Representative
- Managed incoming patient calls, handling inquiries, scheduling appointments, and providing general information, exceeding service level agreements by 95%
- Utilized electronic health record (EHR) system to access and update patient information, ensuring accuracy and compliance with HIPAA regulations
- Processed insurance claims and authorizations, ensuring timely reimbursement and minimizing denials
- Assisted patients with financial arrangements and payment plans, fostering positive patient relationships
Accomplishments
- Reduced patient wait times by 15% through implementing a new triage system, resulting in improved patient satisfaction.
- Developed and implemented a new patient education program that improved patient understanding of their medical conditions and treatment plans.
- Negotiated a 20% discount with a local pharmacy to reduce prescription costs for patients.
- Led a project to redesign the patient intake process, resulting in a 50% reduction in patient registration time.
- Established a patient support group that provided emotional support and resources to patients with chronic conditions.
Awards
- Received the Patient Service Excellence Award for exceptional customer service and patient satisfaction.
- Recognized for consistently exceeding performance goals and receiving positive patient feedback.
- Won the Employee of the Quarter award for outstanding contributions to the patient experience.
- Honored with the Patient Service Star Award for consistently delivering exceptional service and going above and beyond for patients.
Certificates
- Certified Patient Service Representative (CPSR)
- Patient Access Services Certification (PASC)
- Health Insurance Claims Processor (HICP)
- Certified Medical Administrative Assistant (CMAA)
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How To Write Resume For Patient Service Representative
- Highlight your exceptional communication and interpersonal skills in your resume.
- Demonstrate your proficiency in medical terminology and healthcare processes.
- Emphasize your ability to handle sensitive patient information with confidentiality and professionalism.
- Quantify your accomplishments using specific metrics, such as the number of calls handled or the percentage of appointments scheduled successfully.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Patient Service Representative Resume
- Managed incoming patient calls, handling inquiries, scheduling appointments, and providing general information, consistently exceeding service level agreements.
- Utilized electronic health record (EHR) systems to access and update patient information, ensuring accuracy and compliance with HIPAA regulations.
- Processed insurance claims and authorizations, ensuring timely reimbursement and minimizing denials.
- Assisted patients with financial arrangements and payment plans, fostering positive patient relationships.
- Provided emotional support and guidance to patients and families during challenging times, demonstrating empathy and compassion.
- Collaborated with medical staff to gather patient information and relay updates, ensuring effective communication and coordination of care.
- Maintained detailed records of patient interactions and correspondence, providing a comprehensive history for healthcare providers.
Frequently Asked Questions (FAQ’s) For Patient Service Representative
What are the key responsibilities of a Patient Service Representative?
The key responsibilities include managing patient calls, scheduling appointments, processing insurance claims, providing patient education, and maintaining medical records.
What qualifications do I need to become a Patient Service Representative?
Most employers require at least an associate’s degree in a related field, such as health administration or medical assisting, along with experience in customer service or healthcare.
What are the career prospects for Patient Service Representatives?
With experience, Patient Service Representatives can advance to roles such as Patient Care Coordinator, Medical Office Manager, or Practice Administrator.
What is the average salary for a Patient Service Representative?
The average salary for a Patient Service Representative in the United States is around $35,000 per year.
What are the most important skills for a Patient Service Representative?
The most important skills include excellent communication, interpersonal, and problem-solving skills, as well as proficiency in medical terminology and healthcare processes.
What are the challenges of being a Patient Service Representative?
The challenges include dealing with difficult patients, managing high call volumes, and staying up-to-date on changes in healthcare regulations.
How can I prepare for an interview for a Patient Service Representative position?
Be prepared to discuss your experience in customer service or healthcare, your knowledge of medical terminology, and your ability to handle sensitive patient information.