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Jonathan Collins
Patient Service Technician PST
Summary
Highly motivated and experienced Patient Service Technician with a proven track record of providing exceptional patient care. Proficient in various aspects of patient intake, including registration, insurance verification, and appointment scheduling. Demonstrated expertise in resolving patient inquiries and addressing complaints effectively, ensuring patient satisfaction. Skilled in assisting with patient care tasks such as taking vital signs, collecting samples, and performing minor medical procedures under supervision. Committed to maintaining patient privacy and adhering to HIPAA regulations.
Education
Associate Degree in Health Sciences
March 2019
Skills
- Intravenous Therapy Administration
- Blood Collection
- Electrocardiography
- Patient Assessment and Monitoring
- Specimen Collection and Processing
- Medication Administration
Work Experience
Patient Service Technician PST
- Supported medical staff by preparing patients for examinations, providing postprocedure instructions, and maintaining a clean and organized work environment.
- Worked collaboratively with interdisciplinary teams to ensure smooth patient flow and seamless transitions between departments.
- Utilized electronic health records (EHR) systems to document patient information, process referrals, and facilitate communication with other healthcare providers.
- Adhered strictly to HIPAA regulations and maintained patient privacy by handling sensitive information with discretion and confidentiality.
Patient Service Technician PST
- Assisted patients with registration, insurance verification, and appointment scheduling, streamlining the patient intake process.
- Provided exceptional customer service by actively listening to patient concerns, addressing inquiries, and resolving issues promptly.
- Ensured patient satisfaction through empathetic communication, building rapport, and resolving complaints effectively.
- Assisted with patient care by taking vital signs, collecting samples, and performing minor medical procedures under the supervision of medical professionals.
Accomplishments
- Implemented a streamlined patient intake process, reducing wait times by 15% and improving patient satisfaction scores.
- Developed and implemented a training program for new Patient Service Technicians, resulting in a 20% reduction in errors.
- Collaborated with nursing staff to create a standardized discharge planning process, ensuring smooth patient transitions.
- Identified and resolved a billing error that resulted in a $50,000 cost savings for the healthcare system.
- Introduced a new triage system that prioritized patient needs based on severity, reducing average wait times by 30 minutes.
Awards
- Recognized as Employee of the Month for outstanding performance in patient care and customer satisfaction.
- Received the Excellence in Patient Service award for consistently providing exceptional care and support.
- Nominated for the National Patient Service Specialist of the Year award for dedication and innovation in patient care.
- Honored with a Patient Advocate Award for advocating for patients rights and wellbeing.
Certificates
- Certified Patient Service Technician (CPST)
- Certified Phlebotomy Technician (CPT)
- American Heart Association BLS Certification
- National Association for Health Professionals (NAHP) Phlebotomy Certification
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How To Write Resume For Patient Service Technician PST
- Highlight your patient care experience and passion for helping others.
- Showcase your proficiency in registration, insurance verification, and appointment scheduling.
- Emphasize your ability to provide exceptional customer service and resolve patient concerns.
- Include keywords related to your skills, such as patient assessment, specimen collection, and HIPAA compliance.
Essential Experience Highlights for a Strong Patient Service Technician PST Resume
- Assisted patients with registration, insurance verification, and appointment scheduling, streamlining the patient intake process.
- Provided exceptional customer service by actively listening to patient concerns, addressing inquiries, and resolving issues promptly.
- Ensured patient satisfaction through empathetic communication, building rapport, and resolving complaints effectively.
- Assisted with patient care by taking vital signs, collecting samples, and performing minor medical procedures under the supervision of medical professionals.
- Supported medical staff by preparing patients for examinations, providing post-procedure instructions, and maintaining a clean and organized work environment.
- Worked collaboratively with interdisciplinary teams to ensure smooth patient flow and seamless transitions between departments.
- Utilized electronic health records (EHR) systems to document patient information, process referrals, and facilitate communication with other healthcare providers.
Frequently Asked Questions (FAQ’s) For Patient Service Technician PST
What are the key responsibilities of a Patient Service Technician?
Patient Service Technicians are responsible for providing exceptional patient care, assisting with patient intake, resolving patient concerns, and performing various patient care tasks under supervision.
What skills are required to be a successful Patient Service Technician?
Successful Patient Service Technicians possess strong communication skills, a compassionate nature, proficiency in patient care tasks, and a commitment to patient privacy.
What are the career advancement opportunities for Patient Service Technicians?
With experience and additional training, Patient Service Technicians can advance to roles such as Patient Care Coordinators, Medical Assistants, or Registered Nurses.
Is certification required to work as a Patient Service Technician?
Certification is not typically required, but obtaining certifications such as the Certified Patient Service Technician (CPST) can enhance your credibility and career prospects.
What is the job outlook for Patient Service Technicians?
The job outlook for Patient Service Technicians is expected to grow faster than average due to the increasing demand for healthcare services and the aging population.