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Dean Adams
Pawn Broker
Summary
Highly motivated and experienced Pawnbroker with a proven track record of success in assessing and determining the value of various items, including jewelry, electronics and firearms. Proficient in all aspects of pawn operations, including loan origination, processing and closings. Exceptional customer service skills and a strong understanding of industry regulations. Looking to leverage my expertise to contribute to the success of a reputable pawnbrokerage.
Education
Associate’s Degree
December 2014
Skills
- Appraisal and Valuation
- Collateral Assessment
- Customer Service
- Firearms Safety and Handling
- Jewelry Identification and Grading
- Loan Origination and Processing
Work Experience
Pawn Broker
- Collaborated with local law enforcement agencies to identify and report stolen property, contributing to the prevention of crime in the community.
- Monitored security systems and implemented safety protocols to ensure the protection of the store and its contents.
- Developed and implemented marketing strategies to attract new customers and increase sales, leveraging knowledge of target market and industry trends.
- Conducted thorough background checks on potential customers, adhering to industry best practices and legal requirements.
Pawn Broker
- Assessed and determined the value of various items, including jewelry, electronics, and firearms, using specialized knowledge and industryrecognized guidelines.
- Processed pawn loans, ensuring compliance with all applicable laws and regulations, including documentation and proper identification verification.
- Maintained accurate and uptodate inventory records, leveraging inventory management systems to track items in pawn and available for sale.
- Provided exceptional customer service, building rapport with clients and resolving inquiries or concerns in a timely and professional manner.
Accomplishments
- Developed and implemented a new loan origination system that reduced loan processing time by 25%.
- Established a comprehensive training program for new employees, resulting in a 90% retention rate.
- Successfully mitigated risk by implementing a rigorous due diligence process for all loan applications.
- Improved customer satisfaction by 15% through personalized service and tailored loan solutions.
- Led the team in developing a compliance management program that ensures adherence to all regulatory requirements.
Awards
- Received the National Pawnbrokers Associations Pawnbroker of the Year Award for exceptional customer service and industry contributions.
- Recognized by the local Chamber of Commerce as Businessperson of the Month for outstanding contributions to the community.
- Won the Pawnbrokers Choice Award for innovative ideas that enhanced the pawn industry.
- Received the National Pawnbrokers Foundations Outstanding Service Award for contributions to industry education.
Certificates
- Certified Pawnbroker (CPB)
- Jewelry Industry Blockchain Alliance (JIBA) Identification and Valuation Certification
- National Pawnbrokers Association (NPA) Certified Pawnbroker Manager (CPM)
- National Pawnbrokers Association (NPA) Certified Pawnbroker Sales Professional (CSPS)
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How To Write Resume For Pawn Broker
- Quantify your accomplishments and use specific metrics to demonstrate your impact.
- Highlight your expertise in assessing and valuing different types of items.
- Emphasize your customer service skills and ability to build rapport with clients.
- Showcase your knowledge of industry regulations and compliance procedures.
Essential Experience Highlights for a Strong Pawn Broker Resume
- Assessed and determined the value of various items, including jewelry, electronics and firearms, using specialized knowledge and industryrecognized guidelines.
- Processed pawn loans, ensuring compliance with all applicable laws and regulations, including documentation and proper identification verification.
- Maintained accurate and up-to-date inventory records, leveraging inventory management systems to track items in pawn and available for sale.
- Provided exceptional customer service, building rapport with clients and resolving inquiries or concerns in a timely and professional manner.
- Collaborated with local law enforcement agencies to identify and report stolen property, contributing to the prevention of crime in the community.
Frequently Asked Questions (FAQ’s) For Pawn Broker
What are the key skills required to be a successful Pawn Broker?
The key skills required to be a successful Pawn Broker include appraisal and valuation, collateral assessment, customer service, firearms safety and handling, jewelry identification and grading, loan origination and processing, and knowledge of industry regulations.
What are the career advancement opportunities for Pawn Brokers?
Pawn Brokers can advance their careers by becoming managers or supervisors, opening their own pawn shops, or working as consultants or appraisers.
What is the average salary for a Pawn Broker?
The average salary for a Pawn Broker varies depending on experience, location, and company size. According to the U.S. Bureau of Labor Statistics, the median annual salary for Pawn Brokers was $49,080 in May 2021.
What are the challenges of being a Pawn Broker?
The challenges of being a Pawn Broker include dealing with customers who may be desperate or under financial stress, being exposed to stolen or counterfeit items, and working in a high-security environment.
What are the rewards of being a Pawn Broker?
The rewards of being a Pawn Broker include helping people in need, making a good living, and working in a dynamic and challenging environment.