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Eddie Perkins
PBX Repairer (Private Branch Exchange Repairer)
Summary
Highly skilled and experienced PBX Repairer (Private Branch Exchange Repairer) with over 10 years of experience in the telecommunications industry. Possess a strong understanding of PBX systems, including Nortel, Avaya, and Cisco. Proven ability to diagnose and resolve a wide range of PBX-related issues, including voice quality problems, call drops, and feature malfunctions. Have successfully installed and configured new PBX systems in both greenfield and brownfield environments. Competent in upgrading PBX systems to the latest software versions and implementing new features and functionality. Proficient in providing technical support and training to PBX users. Maintain accurate and up-to-date PBX documentation, including system diagrams and user manuals.
Education
Associate’s degree in Telecommunications or a related field
May 2016
Skills
- Telecommunications System Installation and Maintenance
- Analog and Digital PBX System Repair
- Voice over IP (VoIP) System Configuration
- Packet Switching Technology
- Fiber Optic Cabling and Termination
- Copper Cabling and Wiring
Work Experience
PBX Repairer (Private Branch Exchange Repairer)
- Provided technical support and training to PBX users on a regular basis.
- Maintained and updated PBX documentation, including system diagrams and user manuals.
- Troubleshot and repaired faulty PBX hardware, including phones, cables, and circuit boards.
- Performed routine maintenance and testing on PBX systems to ensure optimal performance.
PBX Repairer (Private Branch Exchange Repairer)
- Successfully repaired over 100 PBX systems, including Nortel, Avaya, and Cisco.
- Diagnosed and resolved over 500 PBXrelated issues, including voice quality problems, call drops, and feature malfunctions.
- Installed and configured new PBX systems in both greenfield and brownfield environments.
- Upgraded PBX systems to the latest software versions and implemented new features and functionality.
Accomplishments
- Successfully implemented a stateoftheart IPPBX system for a major healthcare provider, reducing their operating costs by 25%.
- Diagnosed and resolved a critical PBX malfunction for a financial institution, restoring communication services within 4 hours.
- Trained and mentored junior technicians, enhancing their skills and improving the overall efficiency of the repair team.
- Developed and implemented a preventive maintenance program for PBX systems, resulting in a 30% reduction in equipment downtime.
- Collaborated with vendors to acquire new technologies and improve the availability and performance of PBX systems.
Awards
- Received the PBX Technician of the Year award from the International Communications Industries Association (ICIA).
- Earned the Certified Master PBX Technician designation from the BICSI (Building Industry Consulting Service International).
- Recognized by Cisco Systems as a Gold Star Partner for outstanding PBX installation and maintenance services.
Certificates
- Certified Telecommunications Network Specialist (CTNS)
- Certified Voice over IP (VoIP) Engineer
- CompTIA A+ Certification
- ITIL Foundation Certification
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How To Write Resume For PBX Repairer (Private Branch Exchange Repairer)
- Highlight your skills and experience in PBX system repair and maintenance.
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- Tailor your resume to the specific job you are applying for.
Essential Experience Highlights for a Strong PBX Repairer (Private Branch Exchange Repairer) Resume
- Diagnose and repair PBX system hardware and software issues
- Install and configure new PBX systems
- Upgrade PBX systems to the latest software versions
- Provide technical support and training to PBX users
- Maintain and update PBX documentation
- Troubleshoot and repair faulty PBX hardware
- Perform routine maintenance and testing on PBX systems
Frequently Asked Questions (FAQ’s) For PBX Repairer (Private Branch Exchange Repairer)
What is a PBX system?
A PBX (Private Branch Exchange) system is a telephone system that is used within an organization to connect multiple telephone lines to each other. PBX systems allow users to make and receive calls both within the organization and to external phone lines.
What are the different types of PBX systems?
There are two main types of PBX systems: analog and digital. Analog PBX systems use traditional analog technology, while digital PBX systems use digital technology. Digital PBX systems are more advanced and offer more features than analog PBX systems.
What are the benefits of using a PBX system?
There are many benefits to using a PBX system, including:
• Cost savings: PBX systems can help businesses save money on their telephone costs by allowing them to share a single phone line among multiple users.
• Increased efficiency: PBX systems can help businesses improve their efficiency by allowing employees to make and receive calls from their desks without having to go through a receptionist.
• Improved customer service: PBX systems can help businesses improve their customer service by providing features such as call forwarding, voicemail, and caller ID.What are the challenges of working as a PBX Repairer?
There are some challenges associated with working as a PBX Repairer, including:
• The need to be on call 24/7: PBX Repairers may be required to be on call 24/7 in order to respond to emergencies.
• The need to work in a variety of environments: PBX Repairers may be required to work in a variety of environments, including offices, warehouses, and factories.
• The need to be physically fit: PBX Repairers may be required to lift heavy equipment and work in awkward positions.What are the career prospects for PBX Repairers?
The career prospects for PBX Repairers are good. As businesses continue to rely on PBX systems, the demand for qualified PBX Repairers is expected to grow. PBX Repairers with experience in digital PBX systems and VoIP technology are in particularly high demand.
What are the salary expectations for PBX Repairers?
The salary expectations for PBX Repairers vary depending on their experience and location. According to Salary.com, the average salary for a PBX Repairer in the United States is $65,000 per year.
What are the job requirements for PBX Repairers?
The job requirements for PBX Repairers vary depending on the employer. However, most employers require PBX Repairers to have at least a high school diploma or equivalent. Additionally, most employers require PBX Repairers to have experience in repairing and maintaining PBX systems.