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Brock Reed
PC Support Technician (Personal Computer Support Technician)
Summary
Highly motivated and experienced PC Support Technician with a proven track record of providing exceptional technical support to end users. Expertise in installing and configuring hardware, software, and operating systems, troubleshooting and resolving hardware and software issues, and managing network infrastructure. Possess strong communication and interpersonal skills, and a keen ability to identify and resolve technical issues efficiently.
Education
Bachelor of Science in Computer Science
January 2016
Skills
- Active Directory Management
- Desktop and Laptop Troubleshooting
- Hardware and Software Installation
- Microsoft Office Suite Support
- Network Troubleshooting
- Operating System Support
Work Experience
PC Support Technician (Personal Computer Support Technician)
- Created and documented knowledge base articles to assist endusers with common technical issues.
- Managed network infrastructure, including routers, switches and firewalls, to ensure optimal performance and security.
- Provided training and enduser education on best practices for computer use, security and troubleshooting.
- Worked collaboratively with other IT professionals to implement and maintain a secure and reliable IT environment.
PC Support Technician (Personal Computer Support Technician)
- Installed and configured hardware, software and operating systems, including Windows, macOS, Linux and mobile devices, for over 100 endusers.
- Provided technical support via phone, email and remote desktop, resolving over 500 incidents per month.
- Troubleshooted and resolved hardware issues, including failed hard drives, faulty RAM and overheating components.
- Diagnosed and fixed software problems, including malware infections, application crashes and OS errors.
Accomplishments
- Successfully resolved over 500 PC support tickets within a month, reducing user downtime and enhancing productivity.
- Implemented a remote support tool, enabling realtime assistance to users remotely, improving efficiency by 25%.
- Upgraded over 100 user desktops to the latest operating system, ensuring compatibility with new software and enhancing security.
- Created and implemented a comprehensive PC support knowledge base, reducing user dependency on support technicians by 15%.
- Conducted regular system maintenance and optimization on over 200 PCs, preventing hardware and software failures.
Awards
- Received the Technician of the Year award for exceptional performance in PC support and troubleshooting.
- Honored with the Customer Service Excellence Award for consistently delivering exceptional support and resolving customer queries promptly.
- Recognized with the Innovation Award for developing a new diagnostic tool that significantly reduced PC repair time.
- Awarded the Teamwork Award for collaboration in resolving a complex network issue that affected multiple departments.
Certificates
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Solutions Expert (MCSE)
- Microsoft Certified Solutions Associate (MCSA)
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How To Write Resume For PC Support Technician (Personal Computer Support Technician)
- Emphasize your technical expertise and experience in troubleshooting and resolving computer hardware and software issues.
- Showcase your strong communication and interpersonal skills.
- Highlight your ability to work independently and as part of a team.
- Quantify your accomplishments and provide specific examples of your successes.
- Consider obtaining industry-recognized certifications, such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE).
- Network with other IT professionals and attend industry events to stay up-to-date on the latest technologies.
Essential Experience Highlights for a Strong PC Support Technician (Personal Computer Support Technician) Resume
- Installed and configured hardware, software, and operating systems, including Windows, macOS, Linux, and mobile devices.
- Provided technical support via phone, email, and remote desktop, resolving over 500 incidents per month.
- Troubleshooted and resolved hardware issues, including failed hard drives, faulty RAM, and overheating components.
- Diagnosed and fixed software problems, including malware infections, application crashes, and OS errors.
- Created and documented knowledge base articles to assist end users with common technical issues.
- Managed network infrastructure, including routers, switches, and firewalls, to ensure optimal performance and security.
- Provided training and end user education on best practices for computer use, security, and troubleshooting.
Frequently Asked Questions (FAQ’s) For PC Support Technician (Personal Computer Support Technician)
What are the key skills and qualifications needed to be a successful PC Support Technician?
The key skills and qualifications for a successful PC Support Technician include a strong understanding of computer hardware and software, excellent troubleshooting and problem-solving abilities, effective communication skills, and a customer-service oriented attitude.
What are the typical job responsibilities of a PC Support Technician?
The typical job responsibilities of a PC Support Technician include installing and configuring hardware and software, troubleshooting and resolving computer problems, providing technical support to end users, and maintaining computer networks.
What are the career advancement opportunities for PC Support Technicians?
PC Support Technicians can advance their careers by gaining experience and expertise in specialized areas of IT, such as network administration, security, or cloud computing. They can also pursue management roles, such as IT manager or CIO.
What are the salary expectations for PC Support Technicians?
The salary expectations for PC Support Technicians vary depending on experience, location, and industry. According to the U.S. Bureau of Labor Statistics, the median annual salary for Computer Support Specialists in May 2021 was $53,470.
What are the common challenges faced by PC Support Technicians?
Common challenges faced by PC Support Technicians include dealing with a variety of technical issues, working under pressure, and meeting the needs of demanding customers.
Is formal education required to become a PC Support Technician?
While formal education is not always required, many PC Support Technicians have a degree in computer science or a related field. Additionally, many employers prefer candidates with industry-recognized certifications, such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE).
Is it possible for individuals with no prior IT experience to become PC Support Technicians?
Yes, it is possible for individuals with no prior IT experience to become PC Support Technicians. However, they may need to complete additional training or education to acquire the necessary skills and knowledge.