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Zachariah Harrison
Police and Fire Dispatcher
Summary
Highly accomplished Police and Fire Dispatcher with over 8 years of experience in managing high-priority emergency incidents, ensuring timely and effective response from police and fire personnel. Proven ability to prioritize and triage emergency calls, coordinate cross-jurisdictional responses, and provide clear and concise instructions to responding units. Proficient in utilizing advanced dispatch software and communication systems. Committed to providing exceptional customer service and maintaining strong relationships with police and fire agencies.
Education
Associate Degree or equivalent law enforcement experience
February 2015
Skills
- Emergency Response Dispatching
- Crisis Communication
- Call Triage
- Radio Communications
- Telephone Etiquette
- Multitasking
Work Experience
Police and Fire Dispatcher
- Provided clear and concise instructions to responding units, ensuring safe and timely arrival at incident scenes.
- Monitored and analyzed emergency response times, identifying areas for improvement and streamlining processes.
- Trained and mentored new dispatchers, ensuring proficiency in incident handling and communication protocols.
- Established and maintained professional relationships with police and fire agencies, fostering collaboration and effective response.
Police and Fire Dispatcher
- Managed over 200 highpriority incidents, coordinating emergency response and ensuring timely dispatch of police and fire personnel.
- Received and prioritized incoming calls, accurately assessing emergencies and dispatching appropriate responders.
- Collaborated effectively with other dispatch centers, sharing information and coordinating crossjurisdictional responses.
- Utilized advanced dispatch software and communication systems to efficiently handle multiple calls simultaneously.
Accomplishments
- Challenged Implemented a new calltaking protocol to streamline dispatch operations. Action Collaborated with officers and firefighters to refine procedures, reducing call processing time by 15%. Result Enhanced efficiency and improved response times.
- Challenged Identified issues in outdated dispatch software. Action Proactively developed a comprehensive software upgrade plan, incorporating industry best practices. Result Enhanced system reliability and reduced downtime by 30%.
- Challenged Implemented a new GPS tracking system for officer safety. Action Coordinated with patrol units and supervisors to optimize tracking procedures. Result Improved officer safety and enhanced situational awareness.
- Challenged Developed and implemented a training program for new dispatchers. Action Created comprehensive training materials and provided handson guidance. Result Improved dispatcher proficiency and reduced onboarding time.
- Challenged Collaborated with fire department to improve communication protocols during largescale emergencies. Action Established clear and concise protocols, facilitating seamless coordination and optimizing response. Result Enhanced interagency collaboration and improved emergency response efficiency.
Awards
- Recognized for exceptional performance in handling over 100 highpriority emergency calls during a major citywide incident, resulting in swift and effective response.
- Commended for maintaining composure and providing clear instructions during a hostage situation, contributing to the safe resolution of the incident.
- Recipient of the Dispatcher of the Year award for outstanding service and dedication to the community.
- Recognized for exceptional efficiency and accuracy in processing over 500 calls per day with minimal errors.
Certificates
- APCO Public Safety Telecommunicator I/II
- Emergency Medical Dispatcher (EMD)
- Advanced Emergency Medical Dispatch (AEMD)
- National Incident Management System (NIMS)
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How To Write Resume For Police and Fire Dispatcher
- Highlight your experience in managing high-priority emergency incidents and coordinating emergency response.
- Emphasize your ability to prioritize and triage emergency calls, dispatch appropriate responders, and provide clear and concise instructions to responding units.
- Showcase your proficiency in utilizing advanced dispatch software and communication systems.
- Demonstrate your commitment to providing exceptional customer service and maintaining strong relationships with police and fire agencies.
- Quantify your accomplishments and provide specific examples of how you have improved emergency response times or streamlined processes.
Essential Experience Highlights for a Strong Police and Fire Dispatcher Resume
- Managed over 200 high-priority incidents, coordinating emergency response and ensuring timely dispatch of police and fire personnel.
- Received and prioritized incoming calls, accurately assessing emergencies and dispatching appropriate responders.
- Collaborated effectively with other dispatch centers, sharing information and coordinating cross-jurisdictional responses.
- Utilized advanced dispatch software and communication systems to efficiently handle multiple calls simultaneously.
- Provided clear and concise instructions to responding units, ensuring safe and timely arrival at incident scenes.
- Monitored and analyzed emergency response times, identifying areas for improvement and streamlining processes.
- Trained and mentored new dispatchers, ensuring proficiency in incident handling and communication protocols.
Frequently Asked Questions (FAQ’s) For Police and Fire Dispatcher
What are the key responsibilities of a Police and Fire Dispatcher?
Key responsibilities include receiving and prioritizing emergency calls, dispatching police and fire personnel, collaborating with other dispatch centers, utilizing advanced dispatch software and communication systems, providing clear and concise instructions to responding units, monitoring and analyzing emergency response times, and training and mentoring new dispatchers.
What are the essential skills required to be a successful Police and Fire Dispatcher?
Essential skills include emergency response dispatching, crisis communication, call triage, radio communications, telephone etiquette, multitasking, and the ability to work under pressure.
What is the educational background required to become a Police and Fire Dispatcher?
Most Police and Fire Dispatchers have an Associate Degree in Criminal Justice, Criminology, or a related field. However, some employers may accept applicants with a high school diploma or equivalent law enforcement experience.
What are the career advancement opportunities for Police and Fire Dispatchers?
Career advancement opportunities include promotions to Shift Supervisor, Dispatch Supervisor, or Emergency Operations Center Manager. With additional training and experience, Dispatchers may also move into roles such as Emergency Medical Dispatcher, 911 Operator, or Public Safety Telecommunicator.
What are the benefits of working as a Police and Fire Dispatcher?
Benefits of working as a Police and Fire Dispatcher include job security, competitive salaries, opportunities for overtime pay, and the chance to make a difference in your community. Dispatchers also have the opportunity to learn about different aspects of law enforcement and fire safety, and to work with a variety of people.