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Steve Nguyen
Police Communications Dispatcher
Summary
Highly experienced Police Communications Dispatcher with a proven track record of providing exceptional emergency response services. Skilled in handling high-volume 911 calls, assessing emergencies, and coordinating resources to ensure public safety. Proficient in utilizing public safety software and databases, maintaining accurate records, and communicating effectively with callers, officers, and other responders. Demonstrated ability to remain calm and composed under pressure while handling multiple complex situations simultaneously.
Education
Associate’s Degree in Criminal Justice
March 2017
Skills
- Active Listening
- Attention to Detail
- Communication
- Computer Literacy
- Crisis Intervention
- Customer Service
Work Experience
Police Communications Dispatcher
- Maintained accurate records of all calls, dispatch actions, and incident details for legal and reporting purposes.
- Utilized clear and concise language to communicate with callers, officers, and other emergency responders.
- Remained calm and composed under pressure, handling multiple complex situations simultaneously.
- Experienced in using various public safety software and databases, including RMS and NCIC.
Police Communications Dispatcher
- Answered and assessed incoming 911 calls (approximately 100 daily), prioritizing emergencies and dispatching appropriate responders.
- Provided calm and empathetic support to distressed callers, obtaining critical information and providing instructions until assistance arrived.
- Collaborated with officers on patrol, providing realtime information and coordinating resources to ensure public safety.
- Monitored multiple communication channels simultaneously, including radio, telephone, and computeraided dispatch (CAD) systems.
Accomplishments
- Implemented a new callprioritization system that reduced response times by 15% and improved caller satisfaction.
- Successfully navigated complex legal and ethical issues while providing timely and accurate information to law enforcement officers.
- Developed and implemented a training program for new dispatchers, enhancing their communication and problemsolving abilities.
- Effectively managed a highstress work environment, simultaneously handling numerous calls and providing support to officers in the field.
- Identified and resolved communication gaps in the response system, leading to improved information sharing between dispatchers and responders.
Awards
- Received the Dispatcher of the Year award for exemplary performance in handling highvolume calls and coordinating emergency responses.
- Recognized for exceptional crisis management skills during a major natural disaster, calmly and efficiently coordinating communication efforts.
- Received commendation from the Police Chief for outstanding communication skills and ability to deescalate tense situations over the phone.
- Recognized for innovative use of technology to improve efficiency and collaboration within the communications center.
Certificates
- APCO Certified Public Safety Telecommunicator (CPST)
- E9-1-1 Dispatcher Certification
- First Responder CPR and First Aid
- Incident Management Certification
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How To Write Resume For Police Communications Dispatcher
- Highlight your ability to remain calm and composed under pressure, as this is a critical skill for police communications dispatchers.
- Showcase your communication and interpersonal skills, as you will be interacting with a variety of people in this role.
- Quantify your accomplishments whenever possible, such as the number of 911 calls you handled or the number of emergencies you dispatched.
- Tailor your resume to each specific job you apply for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Police Communications Dispatcher Resume
- Answered and assessed incoming 911 calls, prioritizing emergencies and dispatching appropriate responders.
- Provided calm and empathetic support to distressed callers, obtaining critical information and providing instructions until assistance arrived.
- Collaborated with officers on patrol, providing real-time information and coordinating resources to ensure public safety.
- Monitored multiple communication channels simultaneously, including radio, telephone, and computer-aided dispatch (CAD) systems.
- Maintained accurate records of all calls, dispatch actions, and incident details for legal and reporting purposes.
- Utilized clear and concise language to communicate with callers, officers, and other emergency responders.
- Remained calm and composed under pressure, handling multiple complex situations simultaneously.
Frequently Asked Questions (FAQ’s) For Police Communications Dispatcher
What is the role of a Police Communications Dispatcher?
A Police Communications Dispatcher is responsible for answering 911 calls, assessing emergencies, and dispatching appropriate responders. They also provide support to callers, collaborate with officers on patrol, and maintain accurate records of all calls and incidents.
What are the qualifications for becoming a Police Communications Dispatcher?
Most Police Communications Dispatchers have at least a high school diploma or equivalent, and some may have an associate’s degree in criminal justice or a related field. They must also have strong communication and interpersonal skills, and be able to remain calm and composed under pressure.
What are the challenges of being a Police Communications Dispatcher?
The challenges of being a Police Communications Dispatcher include handling high-stress situations, dealing with difficult callers, and working long and irregular hours. Dispatchers must also be able to remain calm and composed under pressure and make quick decisions.
What are the rewards of being a Police Communications Dispatcher?
The rewards of being a Police Communications Dispatcher include helping people in need, making a difference in the community, and having a stable and secure career. Dispatchers also have the opportunity to learn about law enforcement and public safety, and to develop valuable skills such as communication, problem-solving, and teamwork.
What is the job outlook for Police Communications Dispatchers?
The job outlook for Police Communications Dispatchers is expected to be good over the next few years. As the population grows and the demand for emergency services increases, so too will the need for qualified dispatchers.
How can I become a Police Communications Dispatcher?
To become a Police Communications Dispatcher, you will need to meet the minimum qualifications, pass a background check, and complete a training program. Training programs typically last several weeks and cover topics such as 911 call-taking, dispatch procedures, and public safety software.
What are some tips for writing a standout Police Communications Dispatcher resume?
Some tips for writing a standout Police Communications Dispatcher resume include highlighting your skills and experience, quantifying your accomplishments, and tailoring your resume to each specific job you apply for.