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Robert Ramirez
Police Communications Operator
Summary
Highly experienced Police Communications Operator with a proven track record of effectively managing high-volume emergency and non-emergency calls. Proficient in utilizing advanced 911 calltaking software and maintaining composure under pressure. Dedicated to providing timely and accurate dispatch of emergency services, ensuring the safety and well-being of the community.
Education
Associate’s Degree in Criminal Justice
June 2015
Skills
- Active Listening
- Attention to Detail
- Communication
- Conflict Resolution
- Crisis Intervention
- Cultural Sensitivity
Work Experience
Police Communications Operator
- Established and maintained positive relationships with the public, providing reassurance and support during emergencies.
- Developed a comprehensive understanding of criminal justice procedures, legal terminology, and emergency response protocols.
- Successfully completed rigorous training programs in emergency dispatching, public safety telecommunications, and first aid.
- Implemented a new call prioritization system that resulted in a 15% reduction in response times for highpriority incidents.
Police Communications Operator
- Processed over 100,000 emergency and nonemergency calls, ensuring timely and accurate dispatch of police, fire, and medical services.
- Utilized advanced 911 calltaking software, including ANI/ALI caller identification, mapping, and textto911 capabilities.
- Maintained a calm and professional demeanor under pressure, effectively managing highstress and emotionally charged situations.
- Collaborated with law enforcement, fire, and medical personnel to obtain critical information, provide updates, and coordinate emergency response.
Accomplishments
- Developed and implemented a new calltaking protocol that reduced average call handling time by 15%, freeing up operators to respond to priority calls faster
- Successfully negotiated with an armed and suicidal individual, preventing a potential tragedy and earning recognition from the local law enforcement agency
- Introduced a new training program for dispatchers, resulting in a 20% improvement in callhandling accuracy and a 10% reduction in complaints
- Developed a comprehensive emergency response plan for the agency, ensuring a coordinated and efficient response to critical incidents
- Implemented a new software system for calltaking and dispatching, automating processes and improving operational efficiency
Awards
- National Association of Public Safety Communications Officers (NAPSCO) Telecommunicator of the Year Award
- Association of PublicSafety Communications Officials (APCO) Gold Level Accreditation for proficiency in emergency callhandling
- NAPSCO Master Telecommunicator certification, demonstrating exceptional knowledge and skills in the field
- Departmental Commendation for outstanding performance during a major citywide emergency
Certificates
- APCO Telecommunicator I
- APCO Telecommunicator II
- APCO Emergency Medical Dispatcher
- APCO Emergency Fire Dispatcher
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How To Write Resume For Police Communications Operator
- Highlight your ability to remain calm and collected under pressure, as this is a crucial skill for Police Communications Operators.
- Emphasize your experience in using 911 calltaking software and other relevant technologies.
- Showcase your knowledge of criminal justice procedures and emergency response protocols.
- Demonstrate your commitment to providing excellent customer service, as you will be interacting with the public in high-stress situations.
Essential Experience Highlights for a Strong Police Communications Operator Resume
- Processed over 100,000 emergency and non-emergency calls, ensuring timely and accurate dispatch of police, fire, and medical services.
- Utilized advanced 911 calltaking software, including ANI/ALI caller identification, mapping, and text-to-911 capabilities.
- Maintained a calm and professional demeanor under pressure, effectively managing high-stress and emotionally charged situations.
- Collaborated with law enforcement, fire, and medical personnel to obtain critical information, provide updates, and coordinate emergency response.
- Established and maintained positive relationships with the public, providing reassurance and support during emergencies.
- Developed a comprehensive understanding of criminal justice procedures, legal terminology, and emergency response protocols.
- Successfully completed rigorous training programs in emergency dispatching, public safety telecommunications, and first aid.
Frequently Asked Questions (FAQ’s) For Police Communications Operator
What is the primary responsibility of a Police Communications Operator?
The primary responsibility of a Police Communications Operator is to receive and process emergency and non-emergency calls, dispatching appropriate emergency services, and providing assistance to callers.
What are the essential skills required for Police Communications Operators?
Essential skills for Police Communications Operators include active listening, attention to detail, communication, conflict resolution, crisis intervention, and cultural sensitivity.
What is the typical work environment for Police Communications Operators?
Police Communications Operators typically work in a fast-paced, high-stress environment, often working shifts that include evenings, weekends, and holidays.
What are the career advancement opportunities for Police Communications Operators?
Career advancement opportunities for Police Communications Operators may include promotions to supervisory or management roles, or specialization in areas such as 911 calltaking or emergency dispatching.
What is the salary range for Police Communications Operators?
The salary range for Police Communications Operators varies depending on factors such as experience, location, and employer. According to the U.S. Bureau of Labor Statistics, the median annual salary for Police, Fire, and Ambulance Dispatchers was $47,970 in May 2021.
How can I prepare for a career as a Police Communications Operator?
To prepare for a career as a Police Communications Operator, consider obtaining an Associate’s Degree in Criminal Justice or a related field, gaining experience in customer service or call center environments, and completing training programs in emergency dispatching and public safety telecommunications.
What are the benefits of working as a Police Communications Operator?
Benefits of working as a Police Communications Operator may include job security, opportunities for career advancement, and the satisfaction of serving the community by providing assistance during emergencies.