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Cannon Morgan
Poolroom/Poolhall Manager
Summary
A highly motivated and experienced Poolroom/Poolhall Manager with a proven track record of success in managing daily operations, developing marketing strategies, and fostering a positive and inclusive work environment. Skilled in pool tournament management, pool cue and equipment maintenance, league and team management, facility maintenance and management, customer relations management, and scheduling and staffing. Proven ability to increase revenue and minimize staff turnover.
Education
Associate’s degree in Hospitality Management
February 2017
Skills
- Pool Tournament Management
- Pool Cue and Equipment Maintenance
- League and Team Management
- Facility Maintenance and Management
- Customer Relations Management
- Scheduling and Staffing
Work Experience
Poolroom/Poolhall Manager
- Supervised and enforced league play regulations, ensuring fair and competitive matches.
- Managed customer complaints and resolved disputes professionally and effectively, maintaining a high level of satisfaction.
- Negotiated and secured partnerships with local businesses to provide exclusive promotions and crosspromotional opportunities.
- Utilized knowledge of billiard equipment and techniques to assist patrons with game improvement and equipment selection.
Poolroom/Poolhall Manager
- Led a team of 5 staff members, managing schedules and providing comprehensive training to ensure exceptional customer service.
- Managed daily operations of a busy poolroom, including cash handling, inventory control, and venue upkeep.
- Developed and implemented marketing strategies to increase foot traffic and promote special events, resulting in a 15% increase in revenue.
- Created and maintained a positive and inclusive work environment, fostering team collaboration and minimizing staff turnover.
Accomplishments
- Increased facility revenue by 15% through the implementation of new marketing campaigns and promotional events
- Renovated the facility to include a new stateoftheart pro shop, increasing sales by 20%
- Developed a comprehensive training program for new staff, resulting in a 30% reduction in employee turnover
- Introduced a new loyalty program that increased repeat customer visits by 40%
- Established partnerships with local schools and community organizations to offer youth programs and afterschool activities
Awards
- Pool Manager of the Year Award, awarded by the National Association of Pool and Billiard Operators, recognizing outstanding performance in facility management and customer service
- National Poolroom Owners Association Member of the Year Award, for contributions to the industry and leadership in community outreach programs
- American Poolplayers Association (APA) Regional Manager Award, for exceptional tournament organization and player development
- Pool and Billiard Institute (PBI) Industry Leader Award, for innovative approaches to facility management and contributions to the pool industry
Certificates
- Certified Pool Table Technician (CPTT)
- National Pool Table Mechanics Association (NPTMA) Certification
- American CueSports Alliance (ACA) Certified Instructor
- Billiard Congress of America (BCA) Certified Referee
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How To Write Resume For Poolroom/Poolhall Manager
- Highlight your experience in managing a poolroom or poolhall, including your responsibilities and accomplishments.
- Showcase your skills in pool tournament management, pool cue and equipment maintenance, and league and team management.
- Emphasize your ability to create a positive and inclusive work environment, foster team collaboration, and minimize staff turnover.
- Quantify your accomplishments whenever possible, using specific numbers and metrics to demonstrate your impact.
Essential Experience Highlights for a Strong Poolroom/Poolhall Manager Resume
- Manage daily operations of a busy poolroom, including cash handling, inventory control, and venue upkeep.
- Develop and implement marketing strategies to increase foot traffic and promote special events.
- Create and maintain a positive and inclusive work environment, fostering team collaboration and minimizing staff turnover.
- Supervise and enforce league play regulations, ensuring fair and competitive matches.
- Manage customer complaints and resolve disputes professionally and effectively, maintaining a high level of satisfaction.
Frequently Asked Questions (FAQ’s) For Poolroom/Poolhall Manager
What are the key skills required to be a successful Poolroom/Poolhall Manager?
The key skills required to be a successful Poolroom/Poolhall Manager include pool tournament management, pool cue and equipment maintenance, league and team management, facility maintenance and management, customer relations management, and scheduling and staffing.
What are the key responsibilities of a Poolroom/Poolhall Manager?
The key responsibilities of a Poolroom/Poolhall Manager include managing daily operations, developing marketing strategies, creating and maintaining a positive work environment, supervising league play, and managing customer complaints.
What are the career prospects for a Poolroom/Poolhall Manager?
The career prospects for a Poolroom/Poolhall Manager are good, with the potential to advance to positions such as General Manager or Regional Manager.
What is the average salary for a Poolroom/Poolhall Manager?
The average salary for a Poolroom/Poolhall Manager is around $35,000 per year.
What are the educational requirements for a Poolroom/Poolhall Manager?
The educational requirements for a Poolroom/Poolhall Manager typically include a high school diploma or equivalent, although some employers may prefer candidates with an associate’s degree in hospitality management or a related field.