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Marc Phillips
Presiding Steward
Summary
Highly motivated and experienced Presiding Steward with a proven track record of success in the hospitality industry. Expertise in cocktail preparation, menu development, wine service, customer service, inventory management, and staff supervision. Demonstrated ability to lead and motivate teams, implement policies and procedures, and provide exceptional guest experiences. Seeking a challenging role where I can leverage my skills and contribute to the success of a dynamic organization.
Education
Bachelor’s Degree in Hospitality Management
September 2015
Skills
- Cocktail Preparation
- Menu Development
- Wine Service
- Customer Service
- Inventory Management
- Staff Supervision
Work Experience
Presiding Steward
- Developed and maintained strong relationships with customers and management to ensure satisfaction.
- Led the team in providing exceptional customer service, resulting in increased guest satisfaction.
- Utilized technology to streamline operations and improve efficiency.
- Managed and resolved customer complaints promptly and effectively.
Presiding Steward
- Supervised and coordinated a team of stewards, ensuring efficient and seamless service delivery.
- Implemeneted new training programs to enhance staff skills and improve service quality.
- Developed and implemented policies and procedures to ensure compliance with regulatory standards.
- Prepared and maintained a budget for the department, ensuring costeffective operations.
Accomplishments
- Successfully implemented a new seating system that reduced wait times for patrons by 20%.
- Facilitated the training and onboarding of 10 new stewards, ensuring a seamless transition and maintaining high service standards.
- Coordinated the planning and execution of a major banquet event, serving over 500 guests with an exceptionally high level of satisfaction.
- Implemented a performance management system that improved staff accountability and productivity by 15%.
- Developed a comprehensive training program for stewards, resulting in a 20% increase in customer satisfaction scores.
Awards
- Received the Presiding Steward of the Year award for exceptional leadership and management skills.
- Recognized for exceptional customer service skills and received multiple guest commendations.
- Received a Gold Star award for consistently meeting and exceeding performance expectations.
- Nominated for a Service Excellence Award for outstanding contributions to the industry.
Certificates
- ServSafe Food Handler Certification
- Wine & Spirit Education Trust (WSET) Level 2
- Certified Sommelier through the Court of Master Sommeliers
- Certified Cicerone
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How To Write Resume For Presiding Steward
- Highlight your experience in all aspects of food and beverage service, including cocktail preparation, menu development, and wine service.
- Showcase your leadership and management skills, including your ability to supervise and motivate a team.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact on the organization.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Presiding Steward Resume
- Supervise and coordinate a team of stewards to ensure efficient and seamless service delivery.
- Develop and implement new training programs to enhance staff skills and improve service quality.
- Develop and implement policies and procedures to ensure compliance with regulatory standards.
- Prepare and maintain a budget for the department, ensuring cost-effective operations.
- Develop and maintain strong relationships with customers and management to ensure satisfaction.
- Lead the team in providing exceptional customer service, resulting in increased guest satisfaction.
- Utilize technology to streamline operations and improve efficiency.
Frequently Asked Questions (FAQ’s) For Presiding Steward
What is the role of a Presiding Steward?
The Presiding Steward is responsible for the overall operation of the food and beverage department, including the supervision of staff, the development and implementation of policies and procedures, and the preparation and maintenance of a budget.
What are the qualifications for a Presiding Steward?
The Presiding Steward typically has a bachelor’s degree in hospitality management or a related field, as well as several years of experience in the food and beverage industry.
What are the key responsibilities of a Presiding Steward?
The key responsibilities of a Presiding Steward include supervising staff, developing and implementing policies and procedures, preparing and maintaining a budget, and providing exceptional guest service.
What are the career prospects for a Presiding Steward?
The Presiding Steward can advance to management positions such as Food and Beverage Manager or General Manager.
What are the challenges faced by a Presiding Steward?
The Presiding Steward may face challenges such as staff shortages, customer complaints, and the need to stay up-to-date on the latest trends in the food and beverage industry.
What are the rewards of being a Presiding Steward?
The Presiding Steward can enjoy the rewards of leading a team, making a difference in the lives of guests, and working in a dynamic and fast-paced environment.