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Huck Watson
Public Safety Telecommunicator
Summary
Highly skilled and experienced Public Safety Telecommunicator with a proven ability to handle high-volume emergency calls, provide accurate information, and coordinate emergency responses. Demonstrated expertise in crisis management, incident reporting, and database management. Proficient in using various calltaking software and emergency response protocols. Committed to providing exceptional customer service and ensuring the safety and well-being of the community.
Education
Associate’s degree in Criminal Justice or a related field
December 2014
Skills
- Effective Communication
- Advanced Computer Literacy
- Multitasking and Prioritization
- Incident Management
- Database Management
- Map Reading and Navigational Skills
Work Experience
Public Safety Telecommunicator
- Provided prearrival instructions to callers, guiding them through lifesaving measures until help arrives.
- Effectively managed simultaneous calls, maintaining composure under highstress situations.
- Collaborated with law enforcement, fire, and EMS agencies to ensure seamless coordination and response.
- Assisted in public outreach programs, educating the community on emergency preparedness and response.
Public Safety Telecommunicator
- Processed over 300 emergency calls per shift, providing accurate and timely information to first responders.
- Maintained clear and concise communication with callers, ensuring their understanding of instructions and providing emotional support.
- Utilized advanced calltaking software, including ANI/ALI, NCIC, and NLETS, to gather and disseminate critical information.
- Evaluated caller situations, prioritizing and dispatching appropriate emergency services based on established protocols.
Accomplishments
- Reduced dispatcher response time by 15% through the implementation of an innovative call screening protocol, resulting in enhanced community safety.
- Developed and implemented a training program for new telecommunicators, improving their competency in handling emergency calls by 20%.
- Established a strong working relationship with local law enforcement, fire, and EMS agencies, fostering collaboration and improving interagency communication.
- Identified a critical communication gap during emergency situations and developed a solution that enhanced situational awareness and facilitated timely decisionmaking.
- Spearheaded the creation of a social media outreach program to inform the community about public safety initiatives and promote awareness of emergency preparedness.
Awards
- Recognized with the Excellence in Public Safety Telecommunication Award for consistently exceeding performance standards.
- Received the Public Safety Hero Award for exemplary performance during a major disaster, where quick and efficient communication saved lives.
- Honored with the Employee of the Year Award for outstanding dedication and commitment to providing exceptional public safety services.
- Recognized by the National Association of Public Safety Telecommunicators for exceptional achievement in the field.
Certificates
- Emergency Medical Dispatch (EMD)
- Fire Service Telecommunicator (FST)
- National Incident Management System (NIMS)
- National Emergency Number Association (NENA)
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How To Write Resume For Public Safety Telecommunicator
- Highlight your multitasking, prioritization, and decision-making abilities.
- Emphasize your experience with emergency response protocols and software.
- Showcase your ability to remain calm and composed under pressure.
- Quantify your accomplishments whenever possible, using specific metrics and data.
- Tailor your resume to each specific job application, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Public Safety Telecommunicator Resume
- Received and processed emergency calls, providing timely and accurate information to first responders.
- Assessed caller situations and prioritized dispatch of appropriate emergency services based on established protocols.
- Provided clear and concise instructions to callers, guiding them through lifesaving measures until help arrived.
- Utilized advanced calltaking software to gather and disseminate critical information.
- Effectively managed simultaneous calls, maintaining composure under high-stress situations.
- Collaborated with law enforcement, fire, and EMS agencies to ensure seamless coordination and response.
Frequently Asked Questions (FAQ’s) For Public Safety Telecommunicator
What is the role of a Public Safety Telecommunicator?
Public Safety Telecommunicators are responsible for receiving and processing emergency calls, providing accurate information to first responders, and coordinating emergency responses. They play a vital role in ensuring the safety and well-being of the community by providing timely and efficient assistance to those in need.
What skills are required to be a successful Public Safety Telecommunicator?
Successful Public Safety Telecommunicators typically possess strong communication, multitasking, and prioritization skills. They are also proficient in using various calltaking software and emergency response protocols. Additionally, they must be able to remain calm and composed under pressure and have a deep commitment to serving the community.
What is the career outlook for Public Safety Telecommunicators?
The career outlook for Public Safety Telecommunicators is expected to be positive in the coming years. As the population continues to grow, so too will the demand for emergency services. This will lead to an increased need for qualified Public Safety Telecommunicators who can provide timely and efficient assistance to those in need.
How can I prepare for a career as a Public Safety Telecommunicator?
There are a number of ways to prepare for a career as a Public Safety Telecommunicator. One of the most important steps is to obtain a degree or certification in criminal justice or a related field. Additionally, you can volunteer with your local emergency services or take courses in emergency response procedures. Finally, you should develop strong communication and interpersonal skills.
What are the benefits of working as a Public Safety Telecommunicator?
There are a number of benefits to working as a Public Safety Telecommunicator. These benefits include the opportunity to serve your community, make a difference in the lives of others, and work in a challenging and rewarding environment. Additionally, Public Safety Telecommunicators typically enjoy competitive salaries and benefits.