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Neil Garcia
Railroad Dining Car Steward/Stewardess
Summary
Highly skilled and experienced Railroad Dining Car Steward/Stewardess with a proven track record of providing exceptional dining experiences in fast-paced environments. Expertise in menu knowledge, customer service, food preparation, beverage service, time management, and teamwork. Demonstrated ability to maintain a clean and sanitary dining environment, ensuring adherence to strict hygiene protocols. Proven proficiency in using POS systems and manual ticketing for accurate and efficient order processing. Committed to providing first-class customer service, addressing passenger inquiries and resolving issues promptly and professionally. Excellent communication skills and ability to coordinate effectively with train crew and other staff. Seeking a challenging role where I can leverage my skills and contribute to the success of a reputable railroad company.
Education
Associate Degree in Hospitality Management
April 2019
Skills
- Menu Knowledge
- Customer Service
- Food Preparation
- Beverage Service
- Time Management
- Teamwork
Work Experience
Railroad Dining Car Steward/Stewardess
- Assisted with meal setup and cleanup, including cleaning tables, replenishing supplies, and resetting dining areas.
- Managed inventory of food, beverages, and supplies, ensuring availability and freshness.
- Provided firstclass customer service, addressing passenger inquiries and resolving issues promptly and professionally.
- Utilized communication devices, such as intercoms, radios, and cell phones, to coordinate with train crew and other staff.
Railroad Dining Car Steward/Stewardess
- Provided exceptional dining experiences for passengers in a fastpaced environment, ensuring their comfort and satisfaction.
- Took and processed meal orders with accuracy and efficiency, using POS systems and manual ticketing.
- Prepared and served meals and beverages, maintaining high standards of food quality and presentation.
- Ensured a clean and sanitary dining environment, adhering to strict hygiene protocols.
Accomplishments
- Managed a dining car with over 50 passengers, providing efficient and courteous service while adhering to strict safety and sanitation guidelines
- Implemented a new reservation system that streamlined passenger checkin and improved table utilization
- Trained and mentored new stewards/stewardesses, effectively transferring knowledge and ensuring service quality standards
- Developed and implemented a waste reduction program, leading to a significant decrease in overall operating costs
- Assisted with emergency situations, ensuring passenger safety and wellbeing
Awards
- Received the Steward/Stewardess of the Year award for exceptional customer service and overall job performance
- Recognized for consistently exceeding customer satisfaction targets, as evidenced by positive feedback and surveys
- Received a Team Player Award for actively collaborating with colleagues to enhance the overall dining experience
- Recognized for exceptional attention to detail, maintaining a clean and organized dining environment
Certificates
- ServSafe Food Handler
- Railroad Safety Orientation
- CPR and First Aid
- Bloodborne Pathogens Training
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- Highlight your experience in providing exceptional customer service in fast-paced environments.
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Essential Experience Highlights for a Strong Railroad Dining Car Steward/Stewardess Resume
- Providing exceptional dining experiences for passengers in fast-paced environments, ensuring their comfort and satisfaction.
- Taking and processing meal orders with accuracy and efficiency, using POS systems and manual ticketing.
- Preparing and serving meals and beverages, maintaining high standards of food quality and presentation.
- Ensuring a clean and sanitary dining environment, adhering to strict hygiene protocols.
- Assisting with meal setup and cleanup, including cleaning tables, replenishing supplies, and resetting dining areas.
- Managing inventory of food, beverages, and supplies, ensuring availability and freshness.
- Providing first-class customer service, addressing passenger inquiries and resolving issues promptly and professionally.
Frequently Asked Questions (FAQ’s) For Railroad Dining Car Steward/Stewardess
What are the primary responsibilities of a Railroad Dining Car Steward/Stewardess?
Railroad Dining Car Stewards/Stewardesses are responsible for providing exceptional dining experiences for passengers in fast-paced environments, ensuring their comfort and satisfaction. They take and process meal orders, prepare and serve meals and beverages, and assist with meal setup and cleanup. They also maintain a clean and sanitary dining environment, manage inventory, and provide first-class customer service.
What are the key skills required for a successful Railroad Dining Car Steward/Stewardess?
Key skills for Railroad Dining Car Stewards/Stewardesses include menu knowledge, customer service, food preparation, beverage service, time management, and teamwork. They must also be able to maintain a clean and sanitary dining environment, manage inventory, and provide first-class customer service.
What are the career prospects for Railroad Dining Car Stewards/Stewardesses?
Railroad Dining Car Stewards/Stewardesses can advance to management positions, such as Dining Car Manager or Food and Beverage Manager. They may also move into other areas of the hospitality industry, such as hotel management or restaurant management.
What is the work environment like for Railroad Dining Car Stewards/Stewardesses?
Railroad Dining Car Stewards/Stewardesses work in fast-paced environments, often on their feet for long periods of time. They must be able to handle the demands of working in a confined space and interacting with a variety of passengers.
What is the salary range for Railroad Dining Car Stewards/Stewardesses?
The salary range for Railroad Dining Car Stewards/Stewardesses varies depending on experience, location, and company. According to the U.S. Bureau of Labor Statistics, the median annual salary for Dining Room and Cafeteria Attendants and Bartenders was $25,370 in May 2022.
What are the benefits of working as a Railroad Dining Car Steward/Stewardess?
Benefits of working as a Railroad Dining Car Steward/Stewardess include the opportunity to travel, meet new people, and work in a dynamic environment. They may also receive benefits such as health insurance, paid time off, and retirement plans.
What are the challenges of working as a Railroad Dining Car Steward/Stewardess?
Challenges of working as a Railroad Dining Car Steward/Stewardess include the long hours and irregular shifts. They may also have to work in confined spaces and deal with difficult passengers.