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Jessica Kelley
Rate Quoting Operator
Summary
Highly proficient Rate Quoting Operator with 10+ years of experience in the insurance industry. Proven ability to generate over 1,025 accurate quotes per week, ensuring timely delivery and customer satisfaction. Expertise in utilizing industry-specific software to calculate premiums, discounts, and policy details, resulting in a 25% reduction in quote turnaround time. Excellent communication and negotiation skills, enabling effective collaboration with customers, agents, and underwriters. In-depth understanding of commercial carrier rating and billing management, hazmat knowledge, and freight classification. Committed to maintaining compliance and providing clear explanations of policy terms and conditions.
Education
Bachelor of Science in Business Administration
May 2018
Skills
- Commercial Carrier Rating and Billing Management Knowledge
- Hazmat knowledge
- Freight Classification
- Excellent Communication Skills
- Strong Customer Service Skills
- Negotiation and Relationship Management
Work Experience
Rate Quoting Operator
- Maintained a high level of accuracy in quote preparation, minimizing errors and ensuring customer satisfaction.
- Managed a diverse portfolio of insurance products, including auto, homeowners, and commercial insurance.
- Followed established guidelines and industry regulations to ensure compliance in quote preparation.
- Analyzed policy terms and conditions to identify potential risks and provide clear explanations to customers.
Rate Quoting Operator
- Generated over 1,025 quotes per week for various insurance products, ensuring accuracy and meeting customer deadlines.
- Utilized industryspecific software to calculate premiums, discounts, and policy details, resulting in a reduction of quote turnaround time by 25%.
- Facilitated effective communication with customers, agents, and underwriters to gather necessary information and provide rate quotes.
- Collaborated with the underwriting team to assess risk factors and determine appropriate policy coverage.
Accomplishments
- Automated rate quoting process through VBA and SQL, reducing processing time by 50%.
- Developed custom quoting formula to enhance accuracy and reduce quote errors by 30%.
- Improved customer satisfaction by 20% through developing personalized quoting templates.
- Successfully negotiated and secured multiple large contracts, increasing revenue by 15%.
- Trained and mentored junior staff, enhancing team productivity and efficiency.
Certificates
- Certified Rate Professional (CRP)
- Certified Freight Broker (CFB)
- Certified Dangerous Goods (CDG) Specialist
- Transportation Broker’s License
Languages
- English
- French
- German
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How To Write Resume For Rate Quoting Operator
- Quantify your accomplishments with specific metrics and data whenever possible. For example, instead of saying ‘Generated quotes,’ say ‘Generated over 1,025 accurate quotes per week, resulting in a 25% reduction in quote turnaround time.’
- Highlight your expertise in industry-specific software and tools. Mention any certifications or training programs you have completed to demonstrate your proficiency.
- Emphasize your customer service skills and ability to build strong relationships with clients. Provide examples of how you have gone above and beyond to meet customer needs.
- Showcase your knowledge of insurance products and regulations. Explain how your understanding of these complex topics enables you to provide accurate and reliable quotes to customers.
Essential Experience Highlights for a Strong Rate Quoting Operator Resume
- Generated accurate and timely quotes for various insurance products, including auto, homeowners, and commercial insurance.
- Utilized industry-specific software to calculate premiums, discounts, and policy details, ensuring accuracy and efficiency.
- Facilitated effective communication with customers, agents, and underwriters to gather necessary information and provide clear and concise rate quotes.
- Collaborated with the underwriting team to assess risk factors and determine appropriate policy coverage, providing valuable insights to customers.
- Managed a diverse portfolio of insurance products, including auto, homeowners, and commercial insurance, demonstrating versatility and expertise.
- Followed established guidelines and industry regulations to ensure compliance in quote preparation, maintaining high standards of accuracy and professionalism.
- Analyzed policy terms and conditions to identify potential risks and provide clear explanations to customers, fostering trust and understanding.
Frequently Asked Questions (FAQ’s) For Rate Quoting Operator
What is the primary responsibility of a Rate Quoting Operator?
The primary responsibility of a Rate Quoting Operator is to generate accurate and timely quotes for insurance products based on customer information and policy details.
What skills are essential for success as a Rate Quoting Operator?
Essential skills for a Rate Quoting Operator include proficiency in industry-specific software, excellent communication and negotiation abilities, strong customer service skills, and knowledge of insurance products and regulations.
What is the career path for a Rate Quoting Operator?
With experience and additional training, Rate Quoting Operators can advance to roles such as Insurance Underwriter, Insurance Agent, or Insurance Broker.
What is the average salary for a Rate Quoting Operator?
The average salary for a Rate Quoting Operator in the United States ranges from $45,000 to $65,000 per year, depending on experience and location.
What are the common challenges faced by Rate Quoting Operators?
Common challenges faced by Rate Quoting Operators include dealing with high-volume quote requests, managing complex insurance products, and ensuring accuracy and compliance in a fast-paced environment.
What is the job outlook for Rate Quoting Operators?
The job outlook for Rate Quoting Operators is expected to grow in the coming years due to the increasing demand for insurance products and the need for qualified professionals to provide accurate and timely quotes.
What are the benefits of working as a Rate Quoting Operator?
Benefits of working as a Rate Quoting Operator include job stability, opportunities for career advancement, and the satisfaction of helping customers protect their assets and loved ones.