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Travis Stevens
Receptionist Telephone Operator
Summary
Highly motivated and skilled Receptionist Telephone Operator with 5+ years of experience in providing exceptional customer service and managing high-volume phone calls. Proven ability to handle multiple tasks efficiently, maintain a positive attitude, and contribute to a professional and welcoming office environment. Proficient in Microsoft Office Suite, call management systems, and phone etiquette. Seeking a challenging role where I can leverage my skills to support the smooth functioning of an organization.
Education
Associate’s Degree in Business Administration
April 2017
Skills
- Telephone Etiquette
- Receptionist Training
- Customer Service Skills
- Microsoft Office Suite
- Call Management
- Appointment Scheduling
Work Experience
Receptionist Telephone Operator
- Trained and supervised new receptionist personnel, ensuring adherence to company standards and protocols.
- Maintained an organized and efficient reception area, creating a professional and welcoming environment for guests.
- Assisted with office administration tasks, including mail handling, document preparation, and data entry.
- Processed purchase orders, invoices, and other financial documents with accuracy and attention to detail.
Receptionist Telephone Operator
- Effectively managed incoming phone calls (100+ daily), providing prompt and courteous responses to inquiries and requests.
- Efficiently operated switchboard and phone system, ensuring smooth communication flow within the organization.
- Proactively identified and resolved phone system issues, minimizing downtime and maintaining seamless operations.
- Developed and implemented phone etiquette and communication guidelines for all reception staff.
Accomplishments
- Developed and implemented a streamlined call handling system that reduced call wait times by 25%, improving operational efficiency.
- Negotiated favorable agreements with vendors for telecommunication services, resulting in cost savings of $10,000 per year.
- Facilitated the launch of a new customer support hotline, onboarding and training a team of telephone operators, leading to a 20% increase in customer inquiries.
- Collaborated with IT to develop a customized telephone tracking system that improved performance metrics and identified opportunities for improvement.
- Established a knowledge base for frequently asked questions, enabling selfservice for customers and reducing call volume by 15%.
Awards
- Received Employee of the Month award for consistently meeting and exceeding performance targets.
- Recognized for handling a high volume of calls with professionalism and efficiency, maintaining a customer satisfaction rate of 98%.
- Honored with the Exceptional Service Award for resolving customer inquiries promptly and effectively, enhancing the companys reputation.
- Awarded Top Performer in the Receptionist Telephone Operator category for outstanding performance and dedication.
Certificates
- Certified Professional Receptionist (CPR)
- Certified Front Office Professional (CFOP)
- Customer Service Excellence (CSE)
- Microsoft Office Specialist (MOS)
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How To Write Resume For Receptionist Telephone Operator
- Highlight your exceptional communication and interpersonal skills.
- Quantify your accomplishments with specific metrics and results.
- Showcase your proficiency in call management software and phone systems.
- Demonstrate your commitment to providing exceptional customer service.
- Emphasize your ability to work independently and as part of a team.
Essential Experience Highlights for a Strong Receptionist Telephone Operator Resume
- Managed incoming phone calls, providing prompt and courteous responses to inquiries and requests.
- Efficiently operated switchboard and phone system, ensuring smooth communication flow within the organization.
- Proactively identified and resolved phone system issues, minimizing downtime and maintaining seamless operations.
- Developed and implemented phone etiquette and communication guidelines for all reception staff.
- Trained and supervised new receptionist personnel, ensuring adherence to company standards and protocols.
- Maintained an organized and efficient reception area, creating a professional and welcoming environment for guests.
- Assisted with office administration tasks, including mail handling, document preparation, and data entry.
Frequently Asked Questions (FAQ’s) For Receptionist Telephone Operator
What are the key responsibilities of a Receptionist Telephone Operator?
The key responsibilities include answering and directing phone calls, operating switchboards, resolving phone system issues, training new staff, maintaining reception areas, and assisting with administrative tasks.
What skills are required to be a successful Receptionist Telephone Operator?
Essential skills include telephone etiquette, call management, customer service, Microsoft Office Suite proficiency, and attention to detail.
What are the career growth opportunities for a Receptionist Telephone Operator?
Opportunities for advancement include moving into roles such as Executive Assistant, Office Manager, or Customer Service Manager.
What is the average salary for a Receptionist Telephone Operator?
The average salary varies depending on experience, location, and industry, but typically ranges from $30,000 to $45,000 per year.
What are the benefits of working as a Receptionist Telephone Operator?
Benefits may include health insurance, paid time off, and opportunities for professional development.
What are the challenges of working as a Receptionist Telephone Operator?
Challenges include handling high call volumes, dealing with difficult customers, and maintaining a professional demeanor under pressure.
What are the tips for writing a standout Receptionist Telephone Operator resume?
Tips for writing a standout resume include highlighting relevant skills, quantifying accomplishments, using action verbs, and proofreading carefully.