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Marlin Murphy
Reference Assistant
Summary
Highly accomplished and experienced Reference Assistant with over 8 years of providing exceptional reference services to researchers, students, and community members. Proven ability to develop and implement innovative search strategies, leveraging digital archives and databases to locate and access relevant resources. Demonstrated expertise in training and supervising reference assistants and developing online research guides and tutorials to enhance user access to information. Seeking a challenging role as a Reference Assistant where I can contribute my skills and continue to grow in my profession.
Education
Master of Library and Information Science (MLIS)
September 2019
Skills
- Reference Verification
- Data Entry and Management
- Database Management
- Customer Relationship Management (CRM)
- Communication and Interpersonal Skills
- Problem-Solving and Critical Thinking
Work Experience
Reference Assistant
- Created and maintained online research guides and tutorials to enhance user access to information resources.
- Evaluated and selected new reference materials and technologies to improve the quality and accessibility of services.
- Trained and supervised reference assistants, ensuring consistent and highquality customer service.
- Developed and presented workshops on research methods and information literacy.
Reference Assistant
- Provided specialized reference assistance to researchers, students, and community members, guiding them in locating and accessing relevant resources.
- Developed and implemented innovative search strategies utilizing online databases, digital archives, and print collections.
- Collaborated with librarians and subject matter experts to expand and refine reference services, meeting the evolving needs of users.
- Conducted literature searches, compiled bibliographies, and provided indepth subject analysis for undergraduate and graduate students.
Accomplishments
- Developed and implemented a new workflow system to manage over 10,000 reference requests per year, resulting in a 20% decrease in processing time.
- Collaborated with librarians and researchers to identify and retrieve critical reference materials from various databases and archives.
- Established and maintained strong relationships with researchers, students, and faculty, providing personalized reference assistance.
- Developed and led training programs for researchers and students on advanced research techniques and database navigation.
- Utilized advanced search techniques and specialized research tools to locate obscure and hardtofind reference materials.
Awards
- Received the Best Reference Assistant Award for outstanding contribution to the field of research assistance.
- Recognized for exceptional dedication and customer service in providing accurate and timely reference support.
- Nominated for the National Reference Assistant Award for commitment to research excellence and innovation.
- Received the Excellence in Reference Services Award for exceptional knowledge of research databases and information retrieval.
Certificates
- Certified Reference Professional (CRP)
- Professional Background Screening Association (PBSA) Certification
- Society for Human Resource Management (SHRM) Certification
- National Association of Professional Background Screeners (NAPBS) Certification
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How To Write Resume For Reference Assistant
- Highlight your specialized skills: Emphasize your expertise in reference verification, data management, database management, and customer relationship management.
- Quantify your accomplishments: Use specific numbers and metrics to demonstrate the impact of your work, such as the increase in research guide usage or the number of successful reference inquiries handled.
- Showcase your passion for helping others: Convey your enthusiasm for providing excellent customer service and your commitment to helping users find the information they need.
- Demonstrate your adaptability and problem-solving skills: Reference assistants often encounter complex user inquiries. Highlight your ability to think critically and find creative solutions.
Essential Experience Highlights for a Strong Reference Assistant Resume
- Provided specialized reference assistance to researchers, students, and community members, guiding them in locating and accessing relevant resources.
- Developed and implemented innovative search strategies utilizing online databases, digital archives, and print collections.
- Conducted literature searches, compiled bibliographies, and provided in-depth subject analysis for undergraduate and graduate students.
- Collaborated with librarians and subject matter experts to expand and refine reference services, meeting the evolving needs of users.
- Evaluated and selected new reference materials and technologies to improve the quality and accessibility of services.
- Trained and supervised reference assistants, ensuring consistent and high-quality customer service.
- Developed and presented workshops on research methods and information literacy.
Frequently Asked Questions (FAQ’s) For Reference Assistant
What are the primary responsibilities of a Reference Assistant?
Reference Assistants provide specialized assistance to library users by helping them locate and access relevant resources. They develop search strategies, conduct literature searches, and provide in-depth subject analysis. They also train and supervise other staff members and develop instructional materials.
What qualifications are required to become a Reference Assistant?
Most Reference Assistants hold a Master’s degree in Library and Information Science (MLIS). They also typically have strong research and analytical skills, as well as excellent communication and interpersonal abilities.
What are the career prospects for Reference Assistants?
Reference Assistants can advance to supervisory or managerial roles within libraries or information centers. They may also specialize in a particular subject area or type of resource, such as digital archives or rare books.
What is the work environment of a Reference Assistant like?
Reference Assistants typically work in libraries or information centers. They may work at a reference desk, in a research area, or in a specialized collection. They typically work regular hours, but may need to work evenings or weekends during busy periods.
What are the key skills and qualities of a successful Reference Assistant?
Successful Reference Assistants have strong research and analytical skills, as well as excellent communication and interpersonal abilities. They are also able to work independently and as part of a team, and are committed to providing excellent customer service.
What are some of the challenges that Reference Assistants face?
Reference Assistants may face challenges such as dealing with difficult or demanding users, working with incomplete or inaccurate information, and keeping up with the latest research and trends in their field.
What are some tips for writing a standout Reference Assistant resume?
When writing a Reference Assistant resume, be sure to highlight your research and analytical skills, as well as your communication and interpersonal abilities. You should also quantify your accomplishments whenever possible, and demonstrate your commitment to providing excellent customer service.