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Jaxson Butler
Rides Supervisor
Summary
Seasoned Rides Supervisor with a decade of experience in the amusement park industry. Proven ability to develop and implement safety programs, manage teams, and ensure operational efficiency. Expertise in ride operations, customer service, and incident management. Committed to providing exceptional guest experiences and maintaining a safe and enjoyable environment for all.
Education
Bachelor’s degree in Park and Recreation Management
July 2015
Skills
- Safety Management
- Ride Operations Management
- Team Leadership
- Customer Service Excellence
- Incident Management
- Budget Management
Work Experience
Rides Supervisor
- Conducted regular safety training and audits to ensure that staff was fully equipped to handle any emergencies or guestrelated concerns.
- Implemented a guestfeedback system to collect and analyze suggestions, leading to improvements in ride experiences.
- Collaborated with marketing and promotions teams to develop and execute riderelated events and activities.
- Developed and maintained technical manuals and operating procedures for all rides and equipment.
Rides Supervisor
- Developed and implemented a comprehensive safety program to enhance guest and employee wellbeing, leading to a significant reduction in riderelated incidents.
- Managed a team of over 50 ride operators, ensuring adherence to safety protocols, guest satisfaction, and operational efficiency.
- Collaborated with engineers and maintenance personnel to identify and resolve ride malfunctions, ensuring smooth and uninterrupted ride operations.
- Utilized data analysis to optimize ride schedules and staffing levels, resulting in increased capacity and reduced wait times.
Accomplishments
- Improved ride maintenance procedures by implementing a proactive maintenance schedule, resulting in a 10% reduction in ride downtime.
- Spearheaded a team to implement a digital queuing system, enhancing guest experience and reducing wait times by 25%.
- Developed a training program to enhance ride operators safety and customer service skills, leading to a 15% increase in guest satisfaction.
- Collaborated with engineering team to design new ride safeguards, improving overall ride safety and reducing potential hazards.
- Introduced a datadriven approach to ride operations, optimizing ride scheduling and staffing levels, resulting in increased park revenue by 5%.
Awards
- Received Ride Safety Excellence Award for implementing innovative safety protocols, reducing ride accidents by 20%.
- Recognized with Operational Efficiency Gold Star for streamlining ride operations, decreasing ride wait times by 15%.
- Awarded Trainer of the Year for successfully training and mentoring over 50 new ride operators.
Certificates
- Certified Ride Inspector (CRI)
- Certified Ride Operator (CRO)
- National Institute for Certification in Engineering Technologies (NICET) Level III in Amusement Ride and Inspection
- American Society for Testing and Materials (ASTM) F24 Committee Member
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- Quantify your accomplishments with specific metrics whenever possible.
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Essential Experience Highlights for a Strong Rides Supervisor Resume
- Supervise and manage a team of ride operators, ensuring adherence to safety protocols and operational procedures.
- Develop and implement safety programs to enhance guest and employee well-being, resulting in a significant reduction in ride-related incidents.
- Collaborate with engineers and maintenance personnel to identify and resolve ride malfunctions, ensuring smooth and uninterrupted ride operations.
- Conduct regular safety training and audits to ensure that staff is fully equipped to handle any emergencies or guest-related concerns.
- Implement a guest feedback system to collect and analyze suggestions, leading to improvements in ride experiences.
- Provide exceptional customer service, resolving guest inquiries and complaints in a timely and professional manner.
- Collaborate with marketing and promotions teams to develop and execute rider-related events and activities.
Frequently Asked Questions (FAQ’s) For Rides Supervisor
What are the key responsibilities of a Rides Supervisor?
The key responsibilities of a Rides Supervisor typically include supervising and managing a team of ride operators, ensuring adherence to safety protocols and operational procedures; developing and implementing safety programs to enhance guest and employee well-being; collaborating with engineers and maintenance personnel to identify and resolve ride malfunctions; conducting regular safety training and audits; implementing a guest feedback system to collect and analyze suggestions; providing exceptional customer service; and collaborating with marketing and promotions teams to develop and execute rider-related events and activities.
What are the educational requirements for a Rides Supervisor?
A high school diploma or equivalent is typically the minimum educational requirement for a Rides Supervisor. However, some employers may prefer candidates with a college degree in a related field, such as park and recreation management or hospitality.
What are the key skills required for a Rides Supervisor?
The key skills required for a Rides Supervisor typically include strong leadership and management skills, a commitment to safety, excellent customer service skills, and the ability to work well under pressure. Additionally, a basic understanding of ride mechanics and maintenance is often helpful.
What is the work environment for a Rides Supervisor like?
Rides Supervisors typically work in a fast-paced and dynamic environment, where they are responsible for ensuring the safety and enjoyment of guests. They must be able to work well under pressure and make quick decisions. Additionally, they must be able to stand for long periods of time and be comfortable working in both indoor and outdoor environments.
What is the career outlook for a Rides Supervisor?
The career outlook for a Rides Supervisor is expected to be good over the next few years, as the amusement park industry continues to grow. As more people seek out entertainment and leisure activities, the demand for qualified Rides Supervisors is likely to increase.