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Jessica Matthews
Sales Support Specialist
Summary
Highly accomplished Sales Support Specialist with 5+ years of experience in developing and implementing sales strategies, managing customer relationships, and providing technical support. Proven ability to improve customer satisfaction, increase sales revenue, and enhance sales productivity. Expertise in Salesforce CRM, Tableau, and Microsoft Office Suite. Certified Sales professional with a strong understanding of sales processes and best practices.
Education
BS in Business Administration
February 2019
Skills
- Salesforce CRM
- Tableau
- Microsoft Office Suite
- Communication
- Customer Relationship Management (CRM)
- Data Entry
Work Experience
Sales Support Specialist
- Developed and executed marketing campaigns that generated over $500,000 in new sales leads.
- Managed a team of customer service representatives, providing support and resolving customer issues.
- Developed and implemented a new sales training program that improved sales productivity by 20%.
- Created and managed a sales pipeline that tracked potential customers and opportunities.
Sales Support Specialist
- Developed and implemented a new customer onboarding process that improved customer satisfaction by 25% and reduced onboarding time by 15%.
- Trained and mentored a team of sales representatives, resulting in a 10% increase in sales revenue.
- Created and managed a customer relationship management (CRM) system that tracked key customer metrics and improved sales forecasting accuracy.
- Provided technical support to sales representatives and customers, resolving over 100 inquiries per week.
Accomplishments
- Reduced order processing time by 15% through implementing an automated order management system.
- Improved customer satisfaction scores by 10% by resolving customer issues promptly and effectively.
- Developed a comprehensive training program for new sales support specialists, resulting in a 20% reduction in onboarding time.
- Implemented a CRM system that streamlined lead management, leading to a 12% increase in qualified leads.
- Automated sales order fulfillment process, reducing manual errors by 80% and saving 5 hours per week.
Awards
- Sales Support Excellence Award for consistently exceeding performance goals and providing exceptional customer service.
- Presidents Club Award for exceeding sales targets by 120%.
- Top Sales Support Representative Award for consistently receiving positive customer feedback.
- Sales Support AllStar Award for demonstrating exceptional teamwork and collaboration.
Certificates
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Marketing Cloud Consultant
- Salesforce Certified Pardot Specialist
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How To Write Resume For Sales Support Specialist
- Highlight your skills and experience in Salesforce CRM and other relevant software.
- Showcase your ability to build and maintain strong customer relationships.
- Demonstrate your understanding of sales processes and best practices.
- Quantify your accomplishments with specific metrics and results.
Essential Experience Highlights for a Strong Sales Support Specialist Resume
- Develop and implement sales strategies to achieve revenue targets.
- Manage customer relationships through the entire sales cycle.
- Provide technical support to sales representatives and customers.
- Analyze sales data to identify trends and areas for improvement.
- Develop and deliver sales training programs.
- Create and manage sales pipelines.
- Collaborate with marketing and other departments to generate leads.
Frequently Asked Questions (FAQ’s) For Sales Support Specialist
What is the role of a Sales Support Specialist?
A Sales Support Specialist provides administrative and technical support to sales teams. They assist with lead generation, appointment scheduling, order processing, and customer relationship management.
What skills are required to be a successful Sales Support Specialist?
A successful Sales Support Specialist should have excellent communication, organizational, and customer service skills. They should also be proficient in Microsoft Office Suite and Salesforce CRM.
What is the career path for a Sales Support Specialist?
Sales Support Specialists can advance to roles such as Sales Representative, Account Manager, or Sales Manager. With additional experience and training, they can also move into management or consulting roles.
What is the average salary for a Sales Support Specialist?
The average salary for a Sales Support Specialist in the United States is $55,000 per year.
What are the benefits of working as a Sales Support Specialist?
Benefits of working as a Sales Support Specialist include opportunities for career advancement, competitive salaries, and the chance to work in a fast-paced and dynamic environment.
What are the challenges of working as a Sales Support Specialist?
Challenges of working as a Sales Support Specialist include high-pressure deadlines, working long hours, and dealing with difficult customers.
What is the job outlook for Sales Support Specialists?
The job outlook for Sales Support Specialists is expected to grow by 7% over the next 10 years.