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Harlan Hughes
Security Guards Dispatcher
Summary
A highly experienced and results-oriented Security Guards Dispatcher with a proven track record of managing security operations and ensuring the safety and security of personnel and property. Possesses strong leadership, communication, and problem-solving skills, and a deep understanding of security protocols and procedures.
In previous roles, successfully managed a team of security guards, established and maintained emergency response protocols, developed and implemented security training programs, and conducted thorough investigations of security incidents. Collaborated effectively with law enforcement and emergency services to coordinate response efforts and ensure safety during high-risk events. Proven ability to process and act upon security alarms, dispatch guards or police as necessary, and monitor camera feeds and surveillance systems to detect and report suspicious activity. Maintains comprehensive incident reports, including details of events, actions taken, and follow-ups.
Education
Bachelor’s degree in Criminal Justice or a related field
July 2017
Skills
- Dispatch Management
- Incident Response Coordination
- Command and Control
- Radio Communication
- Emergency Preparedness
- Physical Security Monitoring
Work Experience
Security Guards Dispatcher
- Collaborated with law enforcement and emergency services to coordinate response efforts and ensure safety during highrisk events.
- Processed and acted upon security alarms, dispatching guards or police as necessary.
- Monitored camera feeds and surveillance systems, detecting and reporting suspicious activity.
- Maintained comprehensive incident reports, including details of events, actions taken, and followups.
Security Guards Dispatcher
- Managed a team of 20 security guards, ensuring efficient and effective onsite operations.
- Established and maintained emergency response protocols, leading to an 8% decrease in response times.
- Developed and implemented security training programs, enhancing guards skills and compliance with industry regulations.
- Conducted thorough investigations of security incidents, identifying root causes and mitigating potential risks.
Accomplishments
- Successfully implemented a new dispatching software platform, reducing response times by 15% and improving communication efficiency by 20%.
- Collaborated with local law enforcement to establish a joint response protocol, enhancing community safety and reducing incident escalation.
- Trained and mentored new dispatchers, fostering a team of highly skilled and motivated professionals.
- Developed and implemented a standardized operating procedure for incident reporting, ensuring consistency and accuracy in documentation.
- Optimized scheduling and resource allocation, resulting in a 25% reduction in overtime costs while maintaining service levels.
Awards
- Received the Dispatcher of the Year award for exceptional performance in coordinating security operations.
- Recognized for exceptional teamwork and collaboration in resolving a highpriority incident involving multiple security teams.
- Received the Security Top Performer award for consistently exceeding performance goals in managing security guard deployment.
- Recognized for innovative use of technology to enhance dispatching efficiency and situational awareness.
Certificates
- Security Guard Dispatcher Certification (SGDC)
- Certified Dispatcher
- First Responder Dispatcher Training
- ASHI CPR and First Aid Certification
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How To Write Resume For Security Guards Dispatcher
- Highlight your experience in managing security guard teams and ensure efficient and effective onsite operations.
- Quantify your accomplishments, such as the 8% decrease in response times due to the implementation of emergency response protocols.
- Showcase your expertise in developing and implementing security training programs that enhance guard skills and ensure compliance.
- Emphasize your ability to conduct thorough investigations of security incidents, identify root causes, and implement measures to mitigate potential risks.
- Provide examples of successful collaborations with law enforcement and emergency services to coordinate response efforts and ensure safety.
Essential Experience Highlights for a Strong Security Guards Dispatcher Resume
- Manage a team of security guards, ensuring efficient and effective onsite operations.
- Establish and maintain emergency response protocols, leading to an 8% decrease in response times.
- Develop and implement security training programs, enhancing guards skills and compliance with industry regulations.
- Conduct thorough investigations of security incidents, identifying root causes and mitigating potential risks.
- Collaborate with law enforcement and emergency services to coordinate response efforts and ensure safety during high-risk events.
- Process and act upon security alarms, dispatching guards or police as necessary.
- Monitor camera feeds and surveillance systems, detecting and reporting suspicious activity.
Frequently Asked Questions (FAQ’s) For Security Guards Dispatcher
What are the key responsibilities of a Security Guards Dispatcher?
The key responsibilities of a Security Guards Dispatcher include managing security guard teams, establishing emergency response protocols, developing security training programs, investigating security incidents, collaborating with law enforcement, processing security alarms, and monitoring camera feeds.
What skills are required to be a successful Security Guards Dispatcher?
Successful Security Guards Dispatchers possess strong leadership, communication, and problem-solving skills, and a deep understanding of security protocols and procedures.
What is the career outlook for Security Guards Dispatchers?
The career outlook for Security Guards Dispatchers is expected to grow in the coming years due to the increasing demand for security services.
What are the educational requirements for a Security Guards Dispatcher?
Many Security Guards Dispatchers have a high school diploma or equivalent, while some may have a Bachelor’s degree in Criminal Justice or a related field.
What are the certifications available for Security Guards Dispatchers?
There are several certifications available for Security Guards Dispatchers, such as the Certified Security Professional (CSP) and the Certified Security Supervisor (CSS).
What is the average salary for a Security Guards Dispatcher?
The average salary for a Security Guards Dispatcher varies depending on factors such as experience, location, and employer.
What are the benefits of working as a Security Guards Dispatcher?
Benefits of working as a Security Guards Dispatcher include job security, opportunities for advancement, and the satisfaction of protecting people and property.
What are the challenges of working as a Security Guards Dispatcher?
Challenges of working as a Security Guards Dispatcher include working long hours, dealing with stressful situations, and the potential for danger.