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Dewey Sullivan
Self Pay Representative
Summary
Results-oriented Self Pay Representative with 6+ years of experience in healthcare revenue cycle management. Proven track record of increasing revenue by 15% through effective negotiation and streamlined billing processes. Strong understanding of patient financial assistance programs, insurance policies, and medical billing software. Excellent communication, interpersonal, and analytical skills, ensuring timely payment and positive patient interactions.
Education
Bachelor’s Degree
February 2015
Skills
- Denial Management
- Patient Advocacy
- Compliance
- Insurance Verification
- Negotiation
- Billing and Collections
Work Experience
Self Pay Representative
- Collaborated with insurance companies to resolve claims and negotiate favorable payment terms.
- Established and maintained strong relationships with patients, ensuring timely payment and positive patient interactions.
- Utilized medical billing software to efficiently process and manage patient accounts.
- Managed a high volume of patient inquiries and resolved issues promptly.
Self Pay Representative
- Negotiated payment plans with over 100 patients, increasing revenue by 15% within six months.
- Developed and implemented a streamlined billing process, reducing patient wait times by 20%.
- Analyzed patient financial data to identify trends and adjust payment plans accordingly.
- Provided clear and concise financial counseling to patients, improving patient understanding and compliance.
Accomplishments
- Developed a streamlined followup process, resulting in a 20% increase in payment collection
- Improved patient experience by implementing a new selfservice payment portal
- Resolved over 95% of inquiries effectively, reducing call volume by 15%
- Developed a comprehensive training program for new hires, significantly reducing onboarding time
- Negotiated payment plans with patients facing financial hardship, ensuring access to necessary medical care
Awards
- Recognized for exceptional patient assistance and revenue collection performance
- Awarded for consistently exceeding patient satisfaction targets
- Honored for developing and implementing innovative costsaving measures
Certificates
- Certified Patient Account Representative (CPAR)
- Certified Healthcare Billing and Coding Specialist (CHBCS)
- Certified Revenue Cycle Representative (CRCR)
- Certified Professional Biller (CPB)
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How To Write Resume For Self Pay Representative
- Highlight your ability to negotiate effectively and increase revenue.
- Emphasize your understanding of patient financial assistance programs and insurance policies.
- Showcase your proficiency in medical billing software and revenue cycle management.
- Provide specific examples of how you have improved patient satisfaction and reduced wait times.
- Consider obtaining a certification in patient financial services to demonstrate your expertise.
Essential Experience Highlights for a Strong Self Pay Representative Resume
- Negotiate and establish flexible payment plans with patients to maximize revenue collection.
- Develop and implement efficient billing procedures to reduce patient wait times and improve overall billing accuracy.
- Analyze patient financial data to identify trends and adjust payment plans accordingly, ensuring optimal revenue generation.
- Provide clear financial counseling and guidance to patients, fostering understanding and compliance.
- Collaborate with insurance companies to resolve claims and negotiate favorable payment terms, ensuring timely reimbursement.
- Maintain strong relationships with patients, addressing concerns promptly and building rapport to enhance satisfaction.
- Utilize medical billing software to efficiently manage patient accounts, process claims, and track payments.
Frequently Asked Questions (FAQ’s) For Self Pay Representative
What are the key skills required for a Self Pay Representative?
Effective negotiation, patient advocacy, compliance, insurance verification, medical billing, and collections.
What is the role of a Self Pay Representative in healthcare?
To maximize revenue collection, provide financial counseling, and facilitate payment plans for patients without insurance or with limited coverage.
How can I prepare for an interview as a Self Pay Representative?
Research the organization’s revenue cycle management practices, practice mock negotiations, and review common patient financial assistance programs and insurance policies.
What is the career growth potential for a Self Pay Representative?
With experience and additional certifications, Self Pay Representatives can advance to roles such as Patient Financial Services Manager, Revenue Cycle Manager, or Healthcare Business Analyst.
How can I stay updated on the latest developments in patient financial management?
Attend industry conferences, webinars, and workshops, and subscribe to relevant publications and online resources.
What are the ethical considerations for Self Pay Representatives?
Maintaining patient confidentiality, advocating for patient financial well-being, and adhering to all applicable laws and regulations.
How can I demonstrate my commitment to patient satisfaction as a Self Pay Representative?
By providing empathetic and personalized service, actively listening to patient concerns, and striving to find mutually acceptable payment solutions.
What are the challenges faced by Self Pay Representatives?
Negotiating with patients who are experiencing financial hardship, managing high patient volumes, and staying up-to-date with evolving healthcare regulations.