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Westley Rogers
Senior Technical Writer
Summary
Seasoned Senior Technical Writer with 10+ years of experience developing user manuals, technical documentation, release notes, and marketing collateral for complex software products. Proven ability to lead a team of technical writers, create and implement content strategy, develop training programs, and collaborate with product development teams to ensure accurate and effective documentation. Expertise in industry-standard authoring tools, such as MadCap Flare, Adobe FrameMaker, and Microsoft Word, and a strong understanding of information architecture and taxonomy.
Education
Bachelor’s degree in Technical Writing
May 2016
Skills
- Authoring Technical Documentation
- Content Development and Management
- Content Strategy and Planning
- Documentation Authoring Tools (e.g., MadCap Flare, RoboHelp)
- Information Architecture and Taxonomy
- Project Management
Work Experience
Senior Technical Writer
- Collaborated with product development teams to gather and analyze requirements, ensuring that technical documentation accurately reflects product functionality.
- Utilized industrystandard authoring tools, such as MadCap Flare, Adobe FrameMaker, and Microsoft Word, to create highquality technical content.
- Developed and maintained style guides and templates to ensure consistency and accuracy across all technical documentation.
- Conducted user interviews and surveys to gather feedback on technical documentation, leading to improvements in usability and effectiveness.
Senior Technical Writer
- Led a team of technical writers in developing user manuals, technical documentation, release notes, and marketing collateral for complex software products.
- Created and implemented a content strategy for a major software product launch, resulting in a 20% increase in product adoption.
- Developed and delivered training programs on technical writing best practices to over 50 new and experienced technical writers.
- Managed a global team of technical writers responsible for translating and localizing technical documentation into multiple languages.
Accomplishments
- Led a team of 10 technical writers to produce user manuals, training materials, and online help for a complex software suite, resulting in a 20% reduction in support calls
- Developed and implemented a new documentation style guide that improved consistency and reduced average documentation production time by 15%
- Collaborated with engineering and product management teams to gather requirements and transform complex technical concepts into clear and concise user documentation
- Pioneered the use of AI tools to automate documentation processes, achieving a 30% increase in efficiency
- Established a documentation knowledge base that serves as a central repository for technical information, reducing duplication and improving knowledge sharing
Awards
- Recognized for exceptional technical writing skills and contributions to a highly successful product launch
- Awarded the Gold Quill Award for Best Technical Documentation from the International Association of Business Communicators
- Named Top Technical Writer of the Year by the Society for Technical Communication
Certificates
- Certified Professional Technical Communicator (CPTC)
- Society for Technical Communication (STC) Member
- Certified Content Professional (CCP)
- Professional Association for SQL Server (PASS) Member
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How To Write Resume For Senior Technical Writer
- Highlight your leadership experience and ability to manage a team of technical writers.
- Showcase your expertise in content strategy and planning, and demonstrate how your work has led to increased product adoption.
- Emphasize your training and development skills, and your ability to deliver engaging and effective training programs.
- Showcase your experience in global team management and your ability to translate and localize technical documentation into multiple languages.
Essential Experience Highlights for a Strong Senior Technical Writer Resume
- Led a team of technical writers in developing user manuals, technical documentation, release notes, and marketing collateral for complex software products.
- Created and implemented a content strategy for a major software product launch, resulting in a 20% increase in product adoption.
- Developed and delivered training programs on technical writing best practices to over 50 new and experienced technical writers.
- Managed a global team of technical writers responsible for translating and localizing technical documentation into multiple languages.
- Collaborated with product development teams to gather and analyze requirements, ensuring that technical documentation accurately reflects product functionality.
- Utilized industry-standard authoring tools, such as MadCap Flare, Adobe FrameMaker, and Microsoft Word, to create high-quality technical content.
- Developed and maintained style guides and templates to ensure consistency and accuracy across all technical documentation.
- Conducted user interviews and surveys to gather feedback on technical documentation, leading to improvements in usability and effectiveness.
Frequently Asked Questions (FAQ’s) For Senior Technical Writer
What are the key skills and qualifications required for a Senior Technical Writer?
The key skills and qualifications required for a Senior Technical Writer include strong writing and editing skills, expertise in technical writing tools and methodologies, a deep understanding of information architecture and taxonomy, and the ability to collaborate effectively with product development teams.
What are the typical responsibilities of a Senior Technical Writer?
The typical responsibilities of a Senior Technical Writer include developing user manuals, technical documentation, release notes, and marketing collateral, creating and implementing content strategy, developing training programs, managing global teams of technical writers, and collaborating with product development teams to ensure accurate and effective documentation.
What are the career prospects for Senior Technical Writers?
Senior Technical Writers are in high demand in a variety of industries, including software development, hardware manufacturing, and healthcare. With experience, Senior Technical Writers can advance to management positions, such as Technical Writing Manager or Director of Technical Communication.
What are the key trends in technical writing?
The key trends in technical writing include the increasing use of artificial intelligence and machine learning to automate tasks, the growing demand for mobile-friendly and responsive documentation, and the need for technical writers to have a strong understanding of user experience design.
What are the best resources for learning more about technical writing?
There are a number of resources available for learning more about technical writing, including online courses, books, and workshops. Some of the top resources for learning more about technical writing include the Society for Technical Communication (STC), the American Institute of Graphic Arts (AIGA), and the University of Washington’s Technical Communication program.