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Garland Cooper
Servicer
Summary
Highly motivated and experienced Servicer with a proven track record of success in the mortgage industry. Skilled in processing and resolving customer inquiries, reviewing loan applications, scheduling appointments, negotiating loan terms, preparing and submitting loan applications, monitoring loan progress, and resolving loan issues and disputes. Excellent customer service, problem-solving, communication, data analysis, and negotiation skills. Proficient in mortgage servicing and loan default management software.
Education
Bachelor’s degree in Finance or a related field
October 2019
Skills
- Mortgage Servicing
- Loan Default Management
- Customer Service
- Problem Solving
- Communication
- Data Analysis
Work Experience
Servicer
- Prepared and submitted loan applications, ensuring accuracy and completeness of all documentation
- Monitored loan progress and kept customers informed of the status of their applications
- Resolved loan issues and disputes by researching and analyzing account histories, regulations, and policies
- Provided exceptional customer service by answering inquiries, resolving issues, and maintaining positive relationships
Servicer
- Processed and resolved customer inquiries, complaints, and requests related to mortgages
- Reviewed loan applications, credit reports, and other financial documentation to assess eligibility for mortgage loans
- Scheduled appointments with customers to gather information, explain loan options, and collect necessary documentation
- Negotiated loan terms, interest rates, and other details with customers and lenders
Accomplishments
- Reduced delinquency rates by 15% through the implementation of proactive outreach and personalized payment plans.
- Developed and launched a new online customer portal that improved customer satisfaction by 20%.
- Managed a portfolio of over 10,000 accounts, providing exceptional customer service and resolving complex servicing issues.
- Negotiated favorable loan modifications for over 500 homeowners, preventing foreclosures and preserving homeownership.
- Trained and mentored a team of 10 servicers, ensuring highquality customer service and compliance with industry regulations.
Awards
- Received the Presidents Club Award for consistently exceeding performance targets in mortgage servicing.
- Recognized as Servicer of the Year by the National Mortgage Servicing Association for exceptional customer service and industry leadership.
- Awarded the Golden Quill Award for outstanding writing and communication skills in mortgage servicing.
Certificates
- Certified Mortgage Servicer (CMS)
- Certified Default Manager (CDM)
- Certified Compliance Manager (CCM)
- Associate of Science in Mortgage Servicing
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How To Write Resume For Servicer
- Highlight your customer service skills and experience in the mortgage industry.
- Quantify your accomplishments whenever possible, using specific numbers and metrics to demonstrate your impact.
- Tailor your resume to each job you apply for, highlighting the skills and experience that are most relevant to the position.
- Proofread your resume carefully before submitting it to ensure that it is free of errors.
Essential Experience Highlights for a Strong Servicer Resume
- Processed and resolved customer inquiries, complaints, and requests related to mortgages.
- Reviewed loan applications, credit reports, and other financial documentation to assess eligibility for mortgage loans.
- Scheduled appointments with customers to gather information, explain loan options, and collect necessary documentation.
- Negotiated loan terms, interest rates, and other details with customers and lenders.
- Prepared and submitted loan applications, ensuring accuracy and completeness of all documentation.
- Monitored loan progress and kept customers informed of the status of their applications.
- Resolved loan issues and disputes by researching and analyzing account histories, regulations, and policies.
Frequently Asked Questions (FAQ’s) For Servicer
What is a Servicer?
A Servicer is a financial professional who is responsible for managing and servicing mortgage loans. Servicers typically work for banks, credit unions, or other financial institutions.
What are the key responsibilities of a Servicer?
The key responsibilities of a Servicer include processing and resolving customer inquiries, reviewing loan applications, scheduling appointments, negotiating loan terms, preparing and submitting loan applications, monitoring loan progress, and resolving loan issues and disputes.
What are the qualifications for becoming a Servicer?
The qualifications for becoming a Servicer typically include a bachelor’s degree in finance or a related field, as well as experience in the mortgage industry.
What are the skills required for a Servicer?
The skills required for a Servicer include customer service, problem-solving, communication, data analysis, and negotiation skills.
What is the salary range for a Servicer?
The salary range for a Servicer can vary depending on experience, location, and company size. According to Salary.com, the average salary for a Servicer in the United States is $65,000.
What is the job outlook for Servicers?
The job outlook for Servicers is expected to be good over the next few years. As the population ages and more people retire, there will be a growing demand for Servicers to manage their retirement accounts.