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Rocco Thomas
Ship Purser
Summary
Highly motivated and experienced Ship Purser with a proven track record of providing exceptional customer service and managing all aspects of shipboard operations. Skilled in crew management, guest relations, event planning, budget management, inventory control, safety and security. Proven ability to develop and implement new procedures to improve customer satisfaction and reduce operating costs. Seeking a challenging role where I can continue to grow my skills and contribute to the success of a leading cruise line.
Education
Bachelor’s degree in Hospitality Management
October 2017
Skills
- Crew Management
- Guest Relations
- Event Planning
- Budget Management
- Inventory Control
- Safety and Security
Work Experience
Ship Purser
- Coordinated with shorebased staff to arrange port logistics and passenger transfers.
- Prepared and submitted all required reports to the company and regulatory authorities.
- Provided exceptional customer service to passengers from diverse backgrounds and nationalities.
- Managed shipboard finances, including payroll, accounts payable, and inventory control.
Ship Purser
- Supervised a team of 30 crew members, including catering, housekeeping, and retail staff.
- Managed all aspects of shipboard operations, including guest services, security, and maintenance.
- Developed and implemented new procedures to improve customer satisfaction and reduce operating costs.
- Conducted regular safety inspections and drills to ensure compliance with all maritime regulations.
Accomplishments
- Increased passenger satisfaction scores by 15% through personalized interactions and proactive problemsolving
- Reduced cabin change fees by 10% by streamlining the booking process and negotiating with vendors
- Managed a team of 20 crew members, ensuring seamless guest experiences and compliance with safety regulations
- Developed and implemented a comprehensive training program for new staff, resulting in improved service quality
- Successfully resolved over 200 guest complaints during the peak season, maintaining high customer satisfaction levels
Awards
- Employee of the Quarter for Q1 2023 for exceptional customer service and outstanding financial performance
- Received the Above and Beyond award twice in 2022 for consistently exceeding passenger expectations
- Honored with the Safety Champion award in 2021 for implementing innovative safety measures
Certificates
- Advanced First Aid and CPR
- STCW 95 Basic Safety Training
- STCW 95 Security Awareness
- Cruise Line Passenger Services Certification
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How To Write Resume For Ship Purser
- Highlight your experience in the cruise industry and your knowledge of maritime regulations.
- Quantify your accomplishments and provide specific examples of how you have improved customer satisfaction and reduced operating costs.
- Demonstrate your leadership skills and ability to manage a team of crew members.
- Emphasize your commitment to safety and security and your ability to handle emergencies.
- Be prepared to discuss your experience with different cultures and your ability to provide excellent customer service to international passengers.
Essential Experience Highlights for a Strong Ship Purser Resume
- Supervised a team of 30 crew members, including catering, housekeeping, and retail staff.
- Managed all aspects of shipboard operations, including guest services, security, and maintenance.
- Developed and implemented new procedures to improve customer satisfaction and reduce operating costs.
- Conducted regular safety inspections and drills to ensure compliance with all maritime regulations.
- Coordinated with shorebased staff to arrange port logistics and passenger transfers.
- Prepared and submitted all required reports to the company and regulatory authorities.
- Provided exceptional customer service to passengers from diverse backgrounds and nationalities.
Frequently Asked Questions (FAQ’s) For Ship Purser
What are the duties and responsibilities of a Ship Purser?
A Ship Purser is responsible for the overall management of the ship’s guest services, including the supervision of the crew, guest relations, event planning, budget management, inventory control, safety and security. They are also responsible for coordinating with shorebased staff to arrange port logistics and passenger transfers, and for preparing and submitting all required reports to the company and regulatory authorities.
What are the qualifications for a Ship Purser?
Most Ship Pursers have a bachelor’s degree in hospitality management or a related field, as well as several years of experience in the cruise industry. They must also have strong leadership skills and be able to manage a team of crew members. Additionally, they must be familiar with maritime regulations and be able to handle emergencies.
What is the career path for a Ship Purser?
Many Ship Pursers start their careers as Assistant Pursers or Guest Services Managers. With experience, they can move up to become Ship Pursers and eventually Cruise Directors. Some Ship Pursers may also choose to move into shorebased roles, such as Port Operations Manager or Hotel Manager.
What is the salary for a Ship Purser?
The salary for a Ship Purser can vary depending on their experience, the size of the ship they work on, and the cruise line they work for. However, most Ship Pursers earn between $60,000 and $100,000 per year.
What are the benefits of working as a Ship Purser?
Working as a Ship Purser offers many benefits, including the opportunity to travel the world, meet new people, and learn about different cultures. Ship Pursers also enjoy a good salary and benefits package, and they have the opportunity to advance their careers.