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Ward Lewis
Statement Services Representative
Summary
Highly experienced Statement Services Representative with a proven track record of excellence in processing over 1,000 monthly account statements, ensuring accuracy and timely delivery to clients. Proven ability to utilize statement analysis tools to identify and resolve discrepancies, minimizing errors and optimizing account performance. Developed and implemented process improvements for statement generation and distribution, resulting in enhanced efficiency and reduced production time. Collaborated with billing and accounting teams to ensure accurate data integration and statement reconciliation. Effectively managed customer inquiries related to statements, providing clear and timely explanations and resolutions. Processed high volumes of statement requests, including electronic, paper, and custom formats. Utilized database management systems to retrieve and maintain statement data, ensuring integrity and security. Generated and distributed customized reports based on statement data, providing insights for decision-making.
Education
Bachelor of Science in Business Administration
June 2016
Skills
- Statement Analysis
- Fraud Detection
- ACH Processing
- Wire Transfer Processing
- Customer Service
- Problem Solving
Work Experience
Statement Services Representative
- Managed customer inquiries related to statements, providing clear and timely explanations and resolutions
- Processed high volumes of statement requests, including electronic, paper, and custom formats
- Utilized database management systems to retrieve and maintain statement data, ensuring integrity and security
- Generated and distributed customized reports based on statement data, providing insights for decisionmaking
Statement Services Representative
- Processed over 1,000 monthly account statements, ensuring accuracy and timely delivery to clients
- Utilized statement analysis tools to identify and resolve discrepancies, minimizing errors and optimizing account performance
- Developed and implemented process improvements for statement generation and distribution, resulting in enhanced efficiency and reduced production time
- Collaborated with billing and accounting teams to ensure accurate data integration and statement reconciliation
Accomplishments
- Collaborated with stakeholders to streamline the statement review process, reducing processing time by 20%.
- Developed a training program for new hires, resulting in a 10% increase in productivity within the first 90 days of employment.
- Collaborated with the IT team to implement a new customer portal, improving account access and reducing support inquiries by 15%.
- Developed and implemented a process to identify and resolve discrepancies in customer statements, leading to a 10% reduction in chargebacks.
- Spearheaded a project to improve the accuracy and efficiency of statement reporting, resulting in a 5% decrease in error rates.
Awards
- Received the Top Statement Services Representative award for consistently exceeding performance targets by 15%.
- Recognized for exceptional customer service, with a 98% satisfaction rating on client surveys.
- Received the Innovation Award for developing a tool that automated statement reconciliation, saving the company over $50,000 annually.
- Recognized for outstanding leadership in managing a team of 10 statement services representatives.
Certificates
- Certified Fraud Examiner (CFE)
- Anti-Money Laundering Specialist (CAMS)
- Certified Public Accountant (CPA)
- Certified Information Systems Auditor (CISA)
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How To Write Resume For Statement Services Representative
- Highlight your skills in statement analysis, fraud detection, ACH processing, and wire transfer processing.
- Showcase your customer service skills and ability to resolve customer inquiries effectively.
- Provide specific examples of how you have improved processes and reduced production time.
- Quantify your accomplishments whenever possible, using metrics to demonstrate your impact.
- Proofread your resume carefully for any errors before submitting it.
Essential Experience Highlights for a Strong Statement Services Representative Resume
- Process monthly account statements, ensuring accuracy and timely delivery to clients.
- Utilize statement analysis tools to identify and resolve discrepancies, minimizing errors and optimizing account performance.
- Develop and implement process improvements for statement generation and distribution, resulting in enhanced efficiency and reduced production time.
- Collaborate with billing and accounting teams to ensure accurate data integration and statement reconciliation.
- Manage customer inquiries related to statements, providing clear and timely explanations and resolutions.
- Process high volumes of statement requests, including electronic, paper, and custom formats.
- Utilize database management systems to retrieve and maintain statement data, ensuring integrity and security.
Frequently Asked Questions (FAQ’s) For Statement Services Representative
What are the key responsibilities of a Statement Services Representative?
The key responsibilities of a Statement Services Representative include processing monthly account statements, ensuring accuracy and timely delivery to clients; utilizing statement analysis tools to identify and resolve discrepancies; developing and implementing process improvements for statement generation and distribution; collaborating with billing and accounting teams to ensure accurate data integration and statement reconciliation; managing customer inquiries related to statements; processing high volumes of statement requests; and utilizing database management systems to retrieve and maintain statement data.
What skills are essential for a Statement Services Representative?
Essential skills for a Statement Services Representative include statement analysis, fraud detection, ACH processing, wire transfer processing, customer service, and problem solving.
What is the career outlook for Statement Services Representatives?
The career outlook for Statement Services Representatives is expected to be good, with a projected growth rate of 6% between 2020 and 2030, according to the U.S. Bureau of Labor Statistics.
What is the average salary for a Statement Services Representative?
The average salary for a Statement Services Representative is around \$45,000 per year.
What are the educational requirements for becoming a Statement Services Representative?
While there are no specific educational requirements for becoming a Statement Services Representative, most employers prefer candidates with a bachelor’s degree in business administration or a related field.
What certifications are available for Statement Services Representatives?
There are a number of certifications available for Statement Services Representatives, including the Certified Bank Statement Analyst (CBSA) certification offered by the Association for Financial Professionals (AFP).
What professional development opportunities are available for Statement Services Representatives?
Professional development opportunities for Statement Services Representatives include attending industry conferences, webinars, and training programs, as well as pursuing additional certifications.
What are the career advancement opportunities for Statement Services Representatives?
Career advancement opportunities for Statement Services Representatives include moving into management positions, such as Statement Services Supervisor or Manager, or specializing in a particular area, such as fraud detection or customer service.