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Jerry Martin
Student Support Services Director
Summary
Highly accomplished and results-oriented Student Support Services Director with over 10 years of experience in developing and implementing comprehensive student support programs. Proven ability to enhance student retention rates, provide individualized academic and personal counseling, and create a supportive and inclusive campus environment. Expertise in crisis management, curriculum development, data analysis, grant writing, and higher education administration.
Education
Master’s Degree in Student Affairs or Higher Education Administration
August 2018
Skills
- Academic Advising
- Crisis Management
- Curriculum Development
- Data Analysis
- Grant Writing
- Higher Education Administration
Work Experience
Student Support Services Director
- Established partnerships with local organizations to provide students with access to essential services, such as tutoring, counseling, and financial aid
- Led a team of counselors and support staff in providing a comprehensive range of student support services
- Developed and implemented a datadriven approach to student support, using metrics to track and evaluate program effectiveness
- Served on the universitys Student Affairs Committee, providing input on policies and initiatives related to student support services
Student Support Services Director
- Developed and implemented comprehensive student support programs, resulting in a 20% increase in student retention rates
- Provided individualized academic and personal counseling to over 500 students, enhancing their academic performance and wellbeing
- Created and managed a mentoring program that paired firstyear students with upperclass students, fostering a sense of community and reducing attrition
- Collaborated with faculty and staff to identify and address barriers to student success, developing and implementing targeted interventions
Accomplishments
- Developed and implemented a new student support program that increased retention rates by 10%
- Led a team of professionals to create a comprehensive student success plan that improved graduation rates by 5%
- Collaborated with faculty and staff to develop a new curriculum that better prepares students for the workforce
- Secured funding for a new student support center that provides a range of services to students
- Developed and implemented a new training program for student support staff that resulted in a 20% increase in satisfaction rates
Awards
- NASPA Silver Quill Award for Outstanding Writing in Student Affairs
- ACPA Outstanding Student Life Professional Award
- NASPA Excellence in Student Affairs Administration Award
Certificates
- Certified Student Services Administrator (CSSA)
- Certified Higher Education Professional (CHEP)
- Diversity, Equity, and Inclusion (DEI) Certificate
- First Aid and CPR Certification
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How To Write Resume For Student Support Services Director
- Highlight your passion for supporting students and your commitment to their success.
- Quantify your accomplishments with specific metrics and data to demonstrate your impact.
- Showcase your ability to collaborate effectively with diverse stakeholders, including students, faculty, staff, and community partners.
- Tailor your resume to the specific institution and position you are applying for, highlighting your relevant skills and experience.
- Proofread your resume carefully for any errors in grammar or spelling.
Essential Experience Highlights for a Strong Student Support Services Director Resume
- Develop and implement comprehensive student support programs to enhance student success and retention.
- Provide individualized academic and personal counseling to students, addressing their academic, personal, and social needs.
- Create and manage mentoring programs to foster a sense of community and reduce attrition.
- Collaborate with faculty and staff to identify and address barriers to student success, developing and implementing targeted interventions.
- Establish partnerships with local organizations to provide students with access to essential services, such as tutoring, counseling, and financial aid.
- Lead a team of counselors and support staff in providing a comprehensive range of student support services.
- Develop and implement a data-driven approach to student support, using metrics to track and evaluate program effectiveness.
Frequently Asked Questions (FAQ’s) For Student Support Services Director
What are the key qualities of a successful Student Support Services Director?
The key qualities of a successful Student Support Services Director include a passion for supporting students, strong leadership and management skills, excellent communication and interpersonal skills, a deep understanding of higher education and student development, and a commitment to equity and inclusion.
What are the main challenges facing Student Support Services Directors today?
The main challenges facing Student Support Services Directors today include increasing student mental health needs, rising tuition costs, and the need to provide more personalized and data-driven support services.
What are the emerging trends in Student Support Services?
The emerging trends in Student Support Services include the use of technology to provide more personalized and accessible support, a focus on holistic student development, and a growing emphasis on data analytics to measure and improve program effectiveness.
What are the professional development opportunities available for Student Support Services Directors?
The professional development opportunities available for Student Support Services Directors include conferences, workshops, and online courses offered by professional organizations such as NASPA and ACPA.
What is the career outlook for Student Support Services Directors?
The career outlook for Student Support Services Directors is expected to be positive over the next decade, with a projected growth rate of 11%.