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Thaddeus Rodriguez
Systems Support Engineer
Summary
Highly accomplished Systems Support Engineer with 5+ years of experience in providing exceptional technical support and managing IT infrastructure. Proven ability to troubleshoot complex hardware and software issues, resolve network connectivity problems, and deploy enterprise software solutions. Expertise in maintaining server infrastructure, ensuring system stability, and collaborating with IT teams to deliver comprehensive support services.
Education
Bachelor’s in Computer Science
April 2018
Skills
- Network Monitoring
- Troubleshooting
- System Administration
- Computer Hardware
- Operating Systems
- Database Management
Work Experience
Systems Support Engineer
- Deployed and configured enterprise software solutions, including Microsoft Office 365, Salesforce, and SAP.
- Collaborated with other IT professionals to provide comprehensive support services, including project planning, implementation, and maintenance.
- Managed and resolved incidents and service requests using ticketing systems, ensuring prompt and effective resolution.
- Documented technical procedures, troubleshooting guides, and knowledge base articles to facilitate knowledge sharing and support efficiency.
Systems Support Engineer
- Upgraded and maintained computer hardware, software, and operating systems, including Windows, Linux, and Mac OSX.
- Provided technical support to internal customers, including troubleshooting hardware and software issues, resolving network connectivity problems, and installing and maintaining applications.
- Managed and maintained server infrastructure, including physical and virtual servers, storage systems, and network devices.
- Monitored and analyzed system performance, identified potential issues, and implemented preventative measures to ensure system stability.
Accomplishments
- Solved 25% more support tickets with a 98% resolution rate, exceeding team performance metrics
- Developed and implemented an automated ticketing system, reducing support resolution time by 20%
- Led a project to upgrade server infrastructure, resulting in a 30% increase in application performance
- Provided expert technical support to 250+ users, ensuring optimal functionality and resolving complex issues
- Monitored and maintained server health, identifying potential issues and resolving them proactively
Awards
- IT Service Management Excellence Award for exceptional implementation of ITIL best practices
- Certified Systems Support Engineer (CSSp) credential from CompTIA
- Microsoft Certified Solutions Expert (MCSE) Core Infrastructure
Certificates
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Microsoft Certified Solutions Associate (MCSA)
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How To Write Resume For Systems Support Engineer
- Highlight your experience in troubleshooting complex hardware and software issues.
- Showcase your expertise in deploying and configuring enterprise software solutions.
- Quantify your accomplishments with specific metrics, such as the number of tickets resolved or the percentage of uptime achieved.
- Demonstrate your ability to collaborate with other IT professionals and provide exceptional customer service.
- Include relevant certifications, such as CompTIA A+, Network+, or Security+.
Essential Experience Highlights for a Strong Systems Support Engineer Resume
- Managed and maintained physical and virtual servers, storage systems, and network devices
- Monitored and analyzed system performance to identify potential issues and implement preventative measures
- Provided technical support to internal users, resolving hardware, software, and network issues
- Deployed and configured enterprise software solutions, including Microsoft Office 365, Salesforce, and SAP
- Managed and resolved incidents and service requests, ensuring prompt and effective resolution
- Documented technical procedures, troubleshooting guides, and knowledge base articles
- Collaborated with other IT professionals to provide comprehensive support services
Frequently Asked Questions (FAQ’s) For Systems Support Engineer
What is the role of a Systems Support Engineer?
A Systems Support Engineer provides technical support and maintains IT infrastructure, including servers, networks, and software.
What skills are required to be a successful Systems Support Engineer?
The key skills include troubleshooting, system administration, network monitoring, database management, and operating systems.
What is the career path for a Systems Support Engineer?
With experience and additional certifications, you can advance to roles such as Network Administrator, Systems Administrator, or IT Manager.
What are the challenges faced by Systems Support Engineers?
The challenges include keeping up with the latest technologies, resolving complex technical issues, and providing support in a timely manner.
What is the salary range for Systems Support Engineers?
The salary range varies depending on experience, location, and industry, typically between $60,000 to $100,000 per year.
What are the benefits of being a Systems Support Engineer?
The benefits include job stability, opportunities for career growth, and the satisfaction of providing valuable technical support.
What is the job outlook for Systems Support Engineers?
The job outlook is positive with the increasing reliance on technology in businesses.
How do I become a Systems Support Engineer?
To become a Systems Support Engineer, you typically need a bachelor’s degree in computer science or a related field, coupled with relevant experience and certifications.