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Atlas Wilson
Table Games Manager
Summary
Highly accomplished and results-oriented Table Games Manager with over 8 years of experience in the gaming industry. A proven leader with a deep understanding of table game operations, risk management, and customer service. Expertise in managing teams, conducting training, and implementing policies to drive profitability and ensure compliance. Seeking a challenging role where I can leverage my skills to contribute to the success of a dynamic casino operation.
Education
Bachelor’s degree
September 2015
Skills
- Floor Management
- Compliance
- Risk Management
- Customer Relations
- Team Leadership
- Game Mechanics
Work Experience
Table Games Manager
- Provided exceptional customer service by resolving guest inquiries and complaints promptly and efficiently
- Collaborated with surveillance and security teams to maintain a safe and secure gaming environment
- Prepared and analyzed table game performance reports to identify areas for improvement and optimization
- Established positive working relationships with casino staff, including pit bosses, supervisors, and managers
Table Games Manager
- Managed a team of 20+ table game dealers, ensuring adherence to casino policies and regulations
- Conducted comprehensive table game training programs for new and existing dealers to maintain a high level of professionalism
- Established and implemented policies and procedures to enhance table game operations and profitability
- Monitored table game activity to identify and mitigate risks, ensuring the integrity of the games
Accomplishments
- Challenge Reduced staffing costs by 15%. Action Implemented a flexible scheduling system that optimized staff utilization. Result Achieved significant savings while maintaining operational efficiency
- Challenge Enhanced guest experience and loyalty. Action Introduced personalized loyalty programs and tailored table game experiences. Result Increased guest satisfaction scores and return visits
- Challenge Improved game efficiency and revenue. Action Implemented advanced table management systems that streamlined operations and reduced house edge. Result Increased game revenue and profitability
- Challenge Ensured compliance with gaming regulations. Action Conducted comprehensive staff training and implemented rigorous compliance protocols. Result Maintained a spotless regulatory record
- Challenge Recruited and retained toptier staff. Action Implemented a comprehensive recruitment and training program. Result Built a highly skilled and motivated team
Awards
- Received the Table Games Manager of the Year Award for outstanding performance and leadership
- Recognized with the Casino Excellence Award for implementing innovative table game strategies that increased revenue
- Honored with the Customer Service Excellence Award for consistently exceeding guest expectations
Certificates
- Certified Table Games Manager (CTGM)
- Certified Responsible Gaming Specialist (CRGS)
- Certified Security Manager (CSM)
- Certified Anti-Money Laundering Specialist (CAMS)
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How To Write Resume For Table Games Manager
- Highlight your experience in managing large teams and your ability to create a positive and productive work environment.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
- Showcase your knowledge of table game rules, regulations, and procedures, as well as your experience in training and supervising dealers.
- Emphasize your customer service skills and your ability to resolve guest issues in a professional and efficient manner.
Essential Experience Highlights for a Strong Table Games Manager Resume
- Managed a team of 20+ table game dealers, ensuring adherence to casino policies and regulations.
- Conducted comprehensive table game training programs for new and existing dealers to maintain a high level of professionalism.
- Established and implemented policies and procedures to enhance table game operations and profitability.
- Monitored table game activity to identify and mitigate risks, ensuring the integrity of the games.
- Provided exceptional customer service by resolving guest inquiries and complaints promptly and efficiently.
Frequently Asked Questions (FAQ’s) For Table Games Manager
What are the key skills required to be a successful Table Games Manager?
The key skills required to be a successful Table Games Manager include floor management, compliance, risk management, customer relations, team leadership, and game mechanics.
What are the primary responsibilities of a Table Games Manager?
The primary responsibilities of a Table Games Manager include managing a team of dealers, conducting training, implementing policies and procedures, monitoring table game activity, and providing exceptional customer service.
What is the career path for a Table Games Manager?
The career path for a Table Games Manager typically involves starting as a dealer, then moving up to a supervisory role, and eventually becoming a Table Games Manager. With experience and additional education, Table Games Managers can advance to roles such as Casino Manager or General Manager.
What is the salary range for a Table Games Manager?
The salary range for a Table Games Manager can vary depending on experience, location, and the size of the casino. According to Salary.com, the average salary for a Table Games Manager in the United States is $65,000 per year.
What are the benefits of working as a Table Games Manager?
The benefits of working as a Table Games Manager include a competitive salary, health insurance, paid time off, and the opportunity to work in a fast-paced and exciting environment.
What are the challenges of working as a Table Games Manager?
The challenges of working as a Table Games Manager include long hours, working nights and weekends, and dealing with difficult customers.