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Jesse Daniels
Taproom Attendant
Summary
Highly experienced Taproom Attendant with a deep understanding of craft beer, beverage service, and hospitality operations. Proven ability to provide exceptional customer service, manage daily taproom operations, and collaborate effectively within a team environment. I am passionate about the craft beer industry and eager to contribute to the success of a brewery.
Education
Bachelor’s Degree
December 2015
Skills
- Customer Service
- Beverage Knowledge
- Barista Skills
- Point-of-Sale Systems
- Cash Handling
- Glassware Cleaning
Work Experience
Taproom Attendant
- Maintained a clean and organized taproom environment, ensuring a comfortable and sanitary experience for customers.
- Assisted with special events and promotions, such as beer tastings, brewery tours, and live music performances.
- Collaborated with the brewing team to provide feedback on beer quality and customer preferences.
- Used a POS system to process orders, track inventory, and provide receipts to customers.
Taproom Attendant
- Provided excellent customer service, ensuring a positive and enjoyable experience for all patrons.
- Managed daily taproom operations, including opening and closing procedures, inventory management, and cash handling.
- Tapped and poured a wide variety of craft beers, ciders, and wines, showcasing the brewerys offerings.
- Greeted and welcomed guests, answered questions about beer and the brewery, and provided recommendations.
Accomplishments
- Implemented a new training program for new taproom attendants, resulting in a 20% increase in customer satisfaction ratings.
- Developed and executed a social media marketing campaign that increased taproom visits by 15%.
- Successfully managed a team of taproom attendants during peak hours, ensuring efficient and accurate service for all guests.
- Collaborated with the brewing team to create a new signature beer that became a top seller.
- Developed a system for tracking inventory and reducing waste, resulting in a 10% reduction in operating costs.
Awards
- Taproom Attendant of the Year, awarded by the local craft beer association for exceptional customer service and knowledge of craft beers.
- Top Salesperson, recognized for consistently exceeding sales targets and providing outstanding customer service at the taproom.
- Guest Satisfaction Award, awarded for receiving consistently positive guest reviews and maintaining high customer satisfaction ratings.
Certificates
- Certified Cicerone
- ServSafe Manager
- TABC Certification
- Mixology Certification
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How To Write Resume For Taproom Attendant
- Tailor your resume to each job description you apply for. Highlight your skills and experience that are most relevant to the specific role
- Showcase your passion for craft beer and the hospitality industry in your resume. This will demonstrate your enthusiasm for the role and your commitment to providing excellent customer service
- Quantify your accomplishments whenever possible. This will help potential employers understand the impact of your work
- Proofread your resume carefully before submitting it. Make sure there are no errors in grammar or spelling
- Ask a friend or family member to review your resume and provide feedback
Essential Experience Highlights for a Strong Taproom Attendant Resume
- Provided exceptional customer service, ensuring a positive and enjoyable experience for all patrons
- Managed daily taproom operations, including opening and closing procedures, inventory management, and cash handling
- Tapped and poured a wide variety of craft beers, ciders, and wines, showcasing the brewerys offerings
- Greeted and welcomed guests, answered questions about beer and the brewery, and provided recommendations
- Maintained a clean and organized taproom environment, ensuring a comfortable and sanitary experience for customers
- Assisted with special events and promotions, such as beer tastings, brewery tours, and live music performances.
- Collaborated with the brewing team to provide feedback on beer quality and customer preferences
Frequently Asked Questions (FAQ’s) For Taproom Attendant
What are the key responsibilities of a Taproom Attendant?
The key responsibilities of a Taproom Attendant include providing excellent customer service, managing daily taproom operations, tapping and pouring a wide variety of craft beers, ciders, and wines, maintaining a clean and organized taproom environment, and assisting with special events and promotions.
What are the qualifications for a Taproom Attendant?
The qualifications for a Taproom Attendant typically include a high school diploma or equivalent, experience in the hospitality industry, knowledge of craft beer and beverage service, and strong customer service skills.
What are the benefits of working as a Taproom Attendant?
The benefits of working as a Taproom Attendant can include flexible hours, a fun and social work environment, and the opportunity to learn about craft beer and the brewing process.
What are the challenges of working as a Taproom Attendant?
The challenges of working as a Taproom Attendant can include working long hours, dealing with difficult customers, and being on your feet for extended periods of time.
What is the career outlook for Taproom Attendants?
The career outlook for Taproom Attendants is expected to be good, with employment expected to grow faster than average in the coming years.
What are some tips for writing a standout Taproom Attendant resume?
Some tips for writing a standout Taproom Attendant resume include tailoring your resume to each job description you apply for, showcasing your passion for craft beer and the hospitality industry, quantifying your accomplishments whenever possible, proofreading your resume carefully before submitting it, and asking a friend or family member to review your resume and provide feedback.
What are some common interview questions for Taproom Attendants?
Some common interview questions for Taproom Attendants include: “Tell me about your experience in the hospitality industry”, “What is your knowledge of craft beer and beverage service?”, “How would you handle a difficult customer?”, “What are your strengths and weaknesses?”, and “Why are you interested in working as a Taproom Attendant?”