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Pax Torres
Tearoom Host/Hostess
Summary
Experienced Tearoom Host/Hostess with 3+ years of experience in providing exceptional customer service in a fast-paced environment. Proven ability to manage a busy tearoom, ensure prompt and attentive service to all patrons, and maintain a clean and organized work area. Strong communication, problem-solving, and time management skills. Passionate about providing a memorable and enjoyable experience for every guest.
Education
Hospitality Management
July 2019
Skills
- Customer Service
- Communication
- Time Management
- Problem Solving
- Tea Knowledge
- Menu Knowledge
Work Experience
Tearoom Host/Hostess
- Prepared tea and other beverages to a high standard, meeting customer expectations.
- Maintained a clean and organized tearoom, adhering to health and safety regulations.
- Assisted with special events, including booking reservations and managing room setups.
- Worked effectively as part of a team, providing support and coverage as needed.
Tearoom Host/Hostess
- Managed a busy tearoom, ensuring prompt and attentive service to all patrons.
- Greeted and seated guests efficiently, creating a welcoming atmosphere.
- Took and processed orders accurately, ensuring customer satisfaction.
- Updated menu items and specials daily, providing clear and concise information to guests.
Accomplishments
- Developed and implemented a new seating system that reduced wait times for guests by 20%.
- Introduced a daily tea pairing recommendation, increasing tea sales by 15%.
- Trained and mentored new staff members, ensuring a consistent high level of service.
- Identified and resolved guest complaints quickly and effectively, maintaining a positive customer experience.
- Developed a comprehensive allergen menu to accommodate guests with dietary restrictions.
Awards
- Received the Hospitality Excellence Award for consistently exceeding customer expectations.
- Recognized with the Tea Sommelier Certification for demonstrating exceptional knowledge of tea varieties and preparation techniques.
- Awarded the Employee of the Month for providing outstanding customer service and maintaining a welcoming atmosphere.
Certificates
- ServSafe Certification
- Hygienic Food Handling Certification
- Tea Sommelier Certification
- Hospitality Management Certification
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How To Write Resume For Tearoom Host/Hostess
- Highlight your passion for hospitality and customer service in your resume summary.
- Quantify your accomplishments whenever possible to demonstrate your impact on the tearoom’s success.
- Use keywords relevant to the job description to optimize your resume for applicant tracking systems.
- Proofread your resume carefully for any errors in grammar or spelling before submitting it.
Essential Experience Highlights for a Strong Tearoom Host/Hostess Resume
- Greet and seat guests promptly and efficiently, creating a welcoming and inviting atmosphere.
- Take and process orders accurately, ensuring customer satisfaction and minimizing errors.
- Update menu items and specials daily, providing clear and concise information to guests.
- Prepare tea and other beverages to a high standard, meeting customer expectations and preferences.
- Maintain a clean and organized tearoom, adhering to health and safety regulations.
- Assist with special events, including booking reservations, managing room setups, and providing support as needed.
- Work effectively as part of a team, providing support and coverage for colleagues when necessary.
Frequently Asked Questions (FAQ’s) For Tearoom Host/Hostess
What are the key qualities of a successful Tearoom Host/Hostess?
Successful Tearoom Hosts/Hostesses are friendly, welcoming, and have a genuine desire to provide excellent customer service. They are also efficient, organized, and have a good working knowledge of tea and other beverages.
What are the career prospects for Tearoom Hosts/Hostesses?
Tearoom Hosts/Hostesses can advance their careers by becoming Tea Sommeliers, Tea Room Managers, or Event Coordinators. With additional training and education, they may also move into roles in hospitality management or customer service.
What are the common challenges faced by Tearoom Hosts/Hostesses?
Tearoom Hosts/Hostesses may face challenges such as dealing with difficult customers, working long hours, and being on their feet for extended periods of time. They must also be able to maintain a positive attitude and provide excellent service even during busy or stressful times.
What are the most important skills for a Tearoom Host/Hostess to have?
The most important skills for a Tearoom Host/Hostess to have are customer service, communication, time management, problem solving, and tea knowledge.
What are the typical working hours for a Tearoom Host/Hostess?
Tearoom Hosts/Hostesses typically work during peak hours, which may include mornings, afternoons, evenings, and weekends.
What is the dress code for a Tearoom Host/Hostess?
The dress code for a Tearoom Host/Hostess typically includes a uniform that is clean, pressed, and appropriate for a professional setting.
What are the benefits of working as a Tearoom Host/Hostess?
Benefits of working as a Tearoom Host/Hostess may include flexible work hours, employee discounts, and the opportunity to work in a fast-paced and dynamic environment.
How can I prepare for an interview for a Tearoom Host/Hostess position?
To prepare for an interview for a Tearoom Host/Hostess position, research the company and the position, practice answering common interview questions, and dress professionally.