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Norman Long
Telecommunicator
Summary
Highly adept Telecommunicator with over 5 years of experience in fast-paced emergency call centers. Proven ability to handle high-volume call intake, dispatch first responders efficiently, and provide clear instructions to callers in distress. Seeking a challenging role where I can leverage my skills to contribute to public safety and community well-being.
Education
Associate’s degree in Criminal Justice or a related field
April 2019
Skills
- 911 Call Handling
- NCIC/TCIC/NCAVS
- CAD (Computer Aided Dispatch)
- Emergency Medical Dispatch
- Crisis Intervention
- Radio Communication
Work Experience
Telecommunicator
- Collaborated with other emergency services personnel, including police, fire, and EMS, to provide a coordinated response.
- Established and maintained relationships with local agencies and organizations to enhance communication and support for the community.
- Participated in ongoing professional development programs to stay abreast of industry best practices and technological advancements.
- Received recognition for exceptional communication skills, empathy, and ability to handle highpressure situations.
Telecommunicator
- Efficiently managed 911 emergency call intake for a highvolume call center, handling over 1,000 calls during peak hours.
- Leveraged advanced telecommunications systems to dispatch first responders to emergency locations promptly, reducing response times by an average of 15%.
- Provided clear and precise instructions to callers, reassuring them during stressful situations and ensuring their safety.
- Utilized specialized software to track emergency incidents, dispatch appropriate resources, and maintain a comprehensive database for future reference.
Accomplishments
- Consistently maintained a high level of accuracy and efficiency in dispatching emergency responders, resulting in a 15% reduction in response time.
- Trained and mentored new telecommunicators, contributing to a 20% increase in call handling capacity.
- Successfully navigated a highvolume call environment, handling an average of 50 calls per hour with exceptional composure and accuracy.
- Developed and implemented a new call triage system that categorized incoming calls based on urgency, resulting in a 10% improvement in call prioritization.
- Successfully interfaced with a variety of emergency responders, including police, fire, and EMS, to ensure seamless coordination and timely response.
Awards
- Received the Telecommunicator of the Year award for exceptional performance in handling emergency calls.
- Honored with the Governors Award for developing and implementing a new emergency call response system that improved statewide response coordination.
- Recognized for implementing a new crisis intervention protocol that reduced the number of escalated calls by 25%.
- Recipient of the Community Service Award for volunteering over 500 hours to support local emergency response organizations.
Certificates
- APCO Certified Public Safety Telecommunicator
- International Academy of Emergency Dispatch (IAED) Telecommunicator
- National Association of Emergency Medical Dispatchers (NAEMD) National Telecommunicator Certification (NTC)
- Association of Public-Safety Communications Officials (APCO) Emergency Medical Dispatch Certification (EMDC)
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How To Write Resume For Telecommunicator
- Highlight your exceptional communication and interpersonal skills.
- Showcase your proficiency in emergency call handling and telecommunications systems.
- Quantify your accomplishments with specific metrics, such as reducing response times or improving caller satisfaction.
- Demonstrate your commitment to professional development and staying abreast of industry best practices.
Essential Experience Highlights for a Strong Telecommunicator Resume
- Efficiently managed high-volume 911 emergency calls, handling over 1,000 calls during peak hours.
- Quickly assessed caller situations, prioritized calls, and dispatched appropriate first responders to emergency locations.
- Utilized advanced telecommunications systems, including CAD and NCIC/TCIC/NCAVS, to facilitate rapid and accurate response.
- Provided clear and concise instructions to callers, reassuring them during stressful situations and ensuring their safety.
- Collaborated with other emergency services personnel, including police, fire, and EMS, to provide a coordinated response.
- Established and maintained relationships with local agencies and organizations to enhance communication and support for the community.
Frequently Asked Questions (FAQ’s) For Telecommunicator
What is the primary role of a Telecommunicator?
A Telecommunicator is responsible for receiving and responding to emergency calls, dispatching first responders, and providing instructions to callers. They play a vital role in ensuring public safety and assisting people in distress.
What are the essential skills required for a Telecommunicator?
Effective Telecommunicators possess strong communication skills, empathy, the ability to handle high-pressure situations, and proficiency in emergency call handling procedures and telecommunications systems.
What is the career path for Telecommunicators?
With experience and additional training, Telecommunicators can advance to supervisory roles, such as Communications Supervisor or 9-1-1 Director. They may also pursue specialized roles in emergency management or public safety.
How can I prepare for a career as a Telecommunicator?
Obtaining an associate’s degree in Criminal Justice or a related field, volunteering with emergency services organizations, and gaining experience in customer service can help prepare you for a career as a Telecommunicator.
What is the work environment of a Telecommunicator?
Telecommunicators typically work in a call center environment, responding to emergency calls and interacting with first responders and the public. The work can be fast-paced and stressful, but it also offers a sense of purpose and the opportunity to make a difference in people’s lives.