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Lyman Brown
Telephone Clerk
Summary
Highly skilled and experienced Telephone Clerk with a proven track record of providing exceptional customer service. Proficient in handling a high volume of incoming calls, accurately recording caller information, and proactively resolving customer inquiries and complaints. Strong communication, interpersonal, and problem-solving skills, ensuring prompt and satisfactory resolution of customer issues. Committed to maintaining a positive and productive work environment, collaborating effectively with colleagues and supervisors.
Expertise in utilizing advanced call center software and telephony systems to efficiently manage incoming and outgoing calls. Adept at collating and analyzing call data to identify trends and areas for improvement in the call handling process. Excellent telephone etiquette and professionalism, providing courteous and professional assistance to clients and stakeholders.
Education
Associate’s Degree
November 2016
Skills
- Customer Service
- Telephone Etiquette
- Call Handling
- Communication Skills
- Active Listening
- Problem Solving
Work Experience
Telephone Clerk
- Responded to emergency calls promptly and professionally, providing appropriate assistance and guidance.
- Collated and analyzed call data to identify trends and areas for improvement in the call handling process.
- Maintained a positive and productive work environment, collaborating effectively with colleagues and supervisors.
- Utilized strong communication, interpersonal, and problemsolving skills to provide exceptional customer service.
Telephone Clerk
- Effectively handled a high volume of incoming telephone calls, providing courteous and professional assistance to clients and stakeholders.
- Accurately recorded and documented caller information, including contact details, concerns, and resolutions.
- Utilized advanced call center software and telephony systems to efficiently manage incoming and outgoing calls.
- Proactively resolved customer inquiries and complaints, ensuring prompt and satisfactory resolution.
Accomplishments
- Implemented a new call routing system that resulted in a 20% reduction in call wait times and improved customer satisfaction.
- Developed and implemented training programs for new Telephone Clerks, enhancing their skills and ensuring consistent service quality.
- Established and maintained relationships with key vendors to optimize telephone equipment and reduce operational costs by 15%.
- Utilized a proactive approach to identify potential issues and develop contingency plans, preventing service disruptions and ensuring business continuity.
- Successfully handled a high volume of calls during peak hours, maintaining a positive and professional demeanor while adhering to company protocols.
Awards
- Received the Telephone Clerk of the Quarter award for exceptional performance in handling incoming and outgoing calls within the designated call center environment.
- Awarded the Customer Service Excellence Award for consistently exceeding customer expectations and resolving issues promptly and efficiently.
- Recognized with the Team Player Award for actively collaborating with colleagues to provide seamless and timely assistance to callers.
- Received a Perfect Attendance Award for maintaining an unblemished attendance record for over two consecutive years.
Certificates
- Customer Service Certification
- Telephone Clerk Certification
- Microsoft Office Certification
- Call Center Software Certification
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How To Write Resume For Telephone Clerk
- Highlight your communication skills: Emphasize your ability to communicate clearly and effectively, both verbally and in writing.
- Showcase your problem-solving abilities: Provide examples of how you have successfully resolved customer issues and complaints.
- Quantify your accomplishments: Use specific metrics to demonstrate the impact of your work, such as the number of calls handled or the average call handling time.
- Tailor your resume to the specific job you’re applying for: Highlight the skills and experience that are most relevant to the job description.
Essential Experience Highlights for a Strong Telephone Clerk Resume
- Effectively handled a high volume of incoming telephone calls, providing courteous and professional assistance to clients and stakeholders.
- Accurately recorded and documented caller information, including contact details, concerns, and resolutions.
- Utilized advanced call center software and telephony systems to efficiently manage incoming and outgoing calls.
- Proactively resolved customer inquiries and complaints, ensuring prompt and satisfactory resolution.
- Responded to emergency calls promptly and professionally, providing appropriate assistance and guidance.
- Collated and analyzed call data to identify trends and areas for improvement in the call handling process.
- Maintained a positive and productive work environment, collaborating effectively with colleagues and supervisors.
Frequently Asked Questions (FAQ’s) For Telephone Clerk
What are the key skills required for a Telephone Clerk?
Key skills for a Telephone Clerk include excellent communication skills, strong customer service orientation, proficiency in using call center software and telephony systems, and the ability to handle a high volume of calls.
What are the responsibilities of a Telephone Clerk?
Responsibilities of a Telephone Clerk typically include answering incoming calls, providing information and assistance to callers, screening calls, and taking messages.
What is the salary range for a Telephone Clerk?
The salary range for a Telephone Clerk can vary depending on experience, location, and employer. According to Indeed, the average salary for a Telephone Clerk in the United States is $15.00 per hour.
What are the career prospects for a Telephone Clerk?
Career prospects for a Telephone Clerk can include advancement to roles such as Customer Service Representative, Call Center Supervisor, or Quality Assurance Analyst.
What is the educational background required for a Telephone Clerk?
While formal education is not always required, many Telephone Clerks have a high school diploma or equivalent.
What are the working conditions for a Telephone Clerk?
Telephone Clerks typically work in call centers or other office settings. They may work regular business hours or extended hours, including weekends and holidays.