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Maurice Long
Telephone Collector
Summary
Seasoned Telephone Collector with 5+ years of experience in debt collection and payment processing. Proven ability to increase collection rates, resolve customer inquiries effectively, and manage a team of collection agents. Skilled in negotiation, communication, and interpersonal skills. Expertise in utilizing debtor management systems and maintaining accurate records. Committed to ethical and compliant collection practices.
Education
Associate’s Degree
January 2019
Skills
- Debt Collection
- Payment Processing
- Negotiation
- Customer Service
- Communication
- Interpersonal Skills
Work Experience
Telephone Collector
- Utilized a variety of collection tools and techniques, including phone calls, email, and text messages.
- Negotiated payment arrangements with customers, considering their financial situation and ensuring compliance with legal and ethical guidelines.
- Maintained accurate and detailed records of all collection activities, ensuring compliance with internal and external regulations.
- Utilized debtor management systems to track account statuses, manage workflows, and generate reports.
Telephone Collector
- Developed and implemented innovative collection strategies, resulting in a 15% increase in collection rates.
- Successfully resolved over 2,000 customer inquiries per month, maintaining a high level of customer satisfaction.
- Utilized skip tracing techniques to locate and contact delinquent accounts, leading to a 20% increase in recoveries.
- Managed a team of collection agents, providing ongoing training and support to maximize performance.
Accomplishments
- Reduced bad debt by 10% through effective negotiation and recovery strategies.
- Improved collections efficiency by 20% by implementing a streamlined workflow process.
- Increased customer satisfaction scores by 15% through empathetic communication and dispute resolution.
- Developed and implemented a training program for new collectors, leading to a 10% increase in productivity.
- Utilized data analysis to identify trends and patterns, resulting in a 25% improvement in recovery rates.
Awards
- Collector of the Year Award for outstanding performance in debt recovery.
- Customer Service Excellence Award for exceptional communication and dispute resolution.
- Recognized for innovative use of technology to improve collections processes.
- Received recognition for exceptional customer service and empathy in debt collection.
Certificates
- Certified Debt Collector (CDC)
- Certified Collections Professional (CCP)
- Fair Debt Collection Practices Act (FDCPA)
- ACA International Member
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How To Write Resume For Telephone Collector
- Highlight your negotiation and communication skills, as they are essential for success in this role.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Showcase your experience in utilizing debt collection software and systems.
- Emphasize your ability to work independently and as part of a team.
- Consider obtaining industry-recognized certifications, such as the Certified Collection Specialist (CCS) designation.
Essential Experience Highlights for a Strong Telephone Collector Resume
- Developed and implemented innovative collection strategies, resulting in a 15% increase in collection rates.
- Successfully resolved over 2,000 customer inquiries per month, maintaining a high level of customer satisfaction.
- Utilized skip tracing techniques to locate and contact delinquent accounts, leading to a 20% increase in recoveries.
- Managed a team of collection agents, providing ongoing training and support to maximize performance.
- Utilized a variety of collection tools and techniques, including phone calls, email, and text messages.
- Negotiated payment arrangements with customers, considering their financial situation and ensuring compliance with legal and ethical guidelines.
- Maintained accurate and detailed records of all collection activities, ensuring compliance with internal and external regulations.
Frequently Asked Questions (FAQ’s) For Telephone Collector
What are the key skills required to be a successful Telephone Collector?
Key skills include debt collection, payment processing, negotiation, customer service, communication, interpersonal skills, and proficiency in debtor management systems.
What are the typical job duties of a Telephone Collector?
Typical job duties include contacting delinquent customers, negotiating payment arrangements, resolving customer inquiries, and maintaining accurate records of collection activities.
What are the career prospects for Telephone Collectors?
With experience and additional training, Telephone Collectors can advance to roles such as Collection Supervisor, Collection Manager, or Credit Analyst.
What are the challenges faced by Telephone Collectors?
Challenges include dealing with difficult customers, managing high call volumes, and maintaining compliance with ethical and legal regulations.
How can I improve my chances of getting hired as a Telephone Collector?
Obtain a relevant degree or certification, develop strong communication and negotiation skills, and gain experience in customer service or debt collection.
What is the salary range for Telephone Collectors?
The salary range for Telephone Collectors varies depending on experience, location, and company size. According to Indeed, the average salary for Telephone Collectors in the United States is around $40,000 per year.
What is the work environment for Telephone Collectors like?
Telephone Collectors typically work in a fast-paced, high-pressure environment. They may work independently or as part of a team, and may be required to work extended hours or on weekends.
What are the ethical considerations for Telephone Collectors?
Telephone Collectors must adhere to ethical and legal guidelines when collecting debts. This includes treating customers with respect, avoiding harassment, and ensuring that all collection activities are compliant with applicable laws and regulations.