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Bryant Harrison
Telephone Information Clerk
Summary
Experienced Telephone Information Clerk seeking a challenging role within a fast-paced environment. Proven ability to handle high call volumes with accuracy and efficiency while providing exceptional customer service. I possess excellent communication and interpersonal skills, with a strong understanding of company policies and procedures.
Throughout my career, I have consistently met and exceeded performance targets while maintaining a positive and professional demeanor. I am confident in my ability to contribute to any organization as a highly motivated and results-oriented Telephone Information Clerk.
Education
Bachelor’s Degree
April 2019
Skills
- Telephone Etiquette
- Customer Service
- Communication Skills
- Problem Solving
- Data Entry
- Microsoft Office Suite
Work Experience
Telephone Information Clerk
- Resolved customer inquiries and complaints promptly and efficiently.
- Updated and maintained customer records in a secure and confidential manner.
- Adhered to company policies and procedures related to telephone communication.
- Met or exceeded performance targets for call volume and customer satisfaction.
Telephone Information Clerk
- Responded to incoming phone calls from customers seeking information about products, services, and policies.
- Provided accurate and uptodate information to customers on a wide range of topics.
- Answered questions related to account balances, payments, and transactions.
- Processed orders and provided customers with order confirmation.
Accomplishments
- Reduced average call handling time by 25%, improving efficiency and customer satisfaction
- Developed and implemented a new training program for new hires, leading to a significant increase in productivity
- Successfully resolved over 1000 customer inquiries per month, maintaining a high level of accuracy and professionalism
- Consistently exceeded company standards for customer satisfaction, receiving positive feedback from supervisors and customers alike
- Collaborated with other departments to streamline processes and improve communication, leading to a more efficient work environment
Awards
- Industry Leader Award for Exceptional Customer Service
- Golden Headset Award for Outstanding Telephone Support
- Top Performer Award for Highest Customer Satisfaction Scores
- Employee of the Month Award for Exceptional Contribution to the Team
Certificates
- Customer Service Excellence Certification
- Telephone Information Clerk Certification
- Microsoft Office Specialist Certification
- ITIL Foundation Certification
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How To Write Resume For Telephone Information Clerk
- Highlight your excellent communication and customer service skills in your resume.
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Essential Experience Highlights for a Strong Telephone Information Clerk Resume
- Responding to incoming phone calls from customers with inquiries about products, services, and policies.
- Providing accurate and up-to-date information to customers on a wide range of topics.
- Answering questions related to account balances, payments, and transactions.
- Processing orders and providing customers with order confirmation.
- Resolving customer inquiries and complaints promptly and efficiently.
- Updating and maintaining customer records in a secure and confidential manner.
- Adhering to company policies and procedures related to telephone communication.
Frequently Asked Questions (FAQ’s) For Telephone Information Clerk
What is the role of a Telephone Information Clerk?
A Telephone Information Clerk is responsible for providing information and assistance to customers over the phone. They answer questions, process orders, and resolve complaints, ensuring a positive customer experience.
What skills are required to be a Telephone Information Clerk?
Key skills for Telephone Information Clerks include excellent communication and customer service skills, a strong understanding of company policies and procedures, and proficiency in using telephone systems and software.
What is the career path for a Telephone Information Clerk?
Telephone Information Clerks can advance to roles such as Customer Service Representative, Account Manager, or Team Lead. With additional training and experience, they may also pursue management positions.
What is the job outlook for Telephone Information Clerks?
The job outlook for Telephone Information Clerks is expected to be positive, with a projected growth rate of 4% from 2021 to 2031. This growth is driven by the increasing demand for customer service and support.
What is the average salary for a Telephone Information Clerk?
The average salary for Telephone Information Clerks in the United States is approximately $35,000 per year. However, salaries may vary depending on experience, location, and employer.
What are the benefits of working as a Telephone Information Clerk?
Benefits of working as a Telephone Information Clerk include flexible work hours, the opportunity to help customers, and the chance to develop strong communication and problem-solving skills.
What are the challenges of working as a Telephone Information Clerk?
Challenges of working as a Telephone Information Clerk include dealing with difficult customers, handling high call volumes, and working under tight deadlines.