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Dewitt Kelly
Telephone Order Supervisor
Summary
Highly accomplished and results-oriented Telephone Order Supervisor with 5+ years of progressive experience in managing order processing operations and exceeding customer expectations. Proven ability to optimize order accuracy, reduce processing time, and enhance customer satisfaction through innovative process improvements. Skilled in team management, conflict resolution, and problem-solving. Expertise in telephone order processing, customer service, and inventory management systems.
Significant achievements include:
- Increased order accuracy by 20% through the implementation of a new order verification process.
- Reduced order processing time by 15% by streamlining the order intake workflow.
- Improved customer satisfaction by 10% by implementing a proactive order tracking system.
- Negotiated discounts with suppliers, reducing order costs by 5%.
- Collaborated with marketing and sales teams to develop targeted promotions, increasing order volume by 12%.
Seeking a challenging role where I can leverage my expertise to further drive operational excellence and customer delight.
Education
Bachelor’s Degree
August 2015
Skills
- Telephone Order Processing
- Customer Service
- Team Management
- Conflict Resolution
- Problem Solving
- Communication
Work Experience
Telephone Order Supervisor
- Developed and implemented an inventory management system to improve order fulfillment accuracy and efficiency.
- Negotiated discounts with suppliers to reduce order costs by 5%.
- Collaborated with marketing and sales teams to develop and execute targeted promotions that increased order volume by 12%.
- Utilized CRM software to manage customer relationships and track order history and preferences.
Telephone Order Supervisor
- Increased order accuracy by 20% through implementing a new order verification process.
- Reduced order processing time by 15% by streamlining the order intake workflow.
- Improved customer satisfaction by 10% by implementing a proactive order tracking system.
- Managed a team of 10 order takers, providing training and support to ensure highquality order processing.
Accomplishments
- Implemented a new order processing system, resulting in a 35% reduction in order processing time and a 10% increase in customer satisfaction.
- Developed and implemented a training program for new order takers, reducing onboarding time by 25% and improving order accuracy by 15%.
- Introduced a new customer service initiative, leading to a 20% increase in customer retention and a 15% decrease in complaints.
- Automated order entry and invoicing processes, freeing up staff time by 20% and reducing errors by 10%.
- Established a new performance management system for order takers, resulting in a 15% improvement in productivity and a 10% increase in order accuracy.
Awards
- Recognized as Top Telephone Order Supervisor for exceeding sales targets by 20 consecutive quarters.
- Awarded Supervisor of the Year for consistently exceeding performance expectations and fostering a positive team environment.
- Received the Excellence in Leadership Award for mentoring and developing a highperforming team.
- Recognized for exceptional problemsolving skills, resolving complex customer issues and maintaining a high level of customer satisfaction.
Certificates
- Certified Order Management Professional (COMP)
- Certified Customer Service Professional (CCSP)
- Six Sigma Certification
- Lean Certification
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How To Write Resume For Telephone Order Supervisor
- Highlight your experience in managing and optimizing telephone order processes.
- Quantify your accomplishments with specific metrics to demonstrate your impact on order accuracy, processing time, and customer satisfaction.
- Showcase your skills in team management, conflict resolution, and problem-solving.
- Emphasize your commitment to customer service and your ability to build strong customer relationships.
- Consider obtaining certifications in telephone order processing or customer service to enhance your credibility.
Essential Experience Highlights for a Strong Telephone Order Supervisor Resume
- Supervise and train a team of order takers to ensure high-quality order processing.
- Manage the day-to-day operations of the telephone order center, including order intake, order processing, and order fulfillment.
- Develop and implement process improvements to increase order accuracy, reduce processing time, and improve customer satisfaction.
- Resolve customer issues and complaints in a timely and professional manner.
- Track and analyze order metrics to identify areas for improvement.
- Coordinate with other departments, such as inventory management and customer service, to ensure smooth order processing and fulfillment.
- Stay up-to-date on industry best practices and new technologies to enhance order processing operations.
Frequently Asked Questions (FAQ’s) For Telephone Order Supervisor
What are the key responsibilities of a Telephone Order Supervisor?
The key responsibilities of a Telephone Order Supervisor include supervising and training a team of order takers, managing the day-to-day operations of a telephone order center, developing and implementing process improvements, resolving customer issues, tracking and analyzing order metrics, and coordinating with other departments to ensure smooth order processing and fulfillment.
What are the essential skills and qualifications for a Telephone Order Supervisor?
Essential skills and qualifications for a Telephone Order Supervisor include experience in managing and optimizing telephone order processes, strong communication and interpersonal skills, proficiency in order processing software and systems, and a commitment to customer service.
What are the career advancement opportunities for a Telephone Order Supervisor?
Career advancement opportunities for a Telephone Order Supervisor include promotion to roles such as Order Manager, Customer Service Manager, or Operations Manager.
What are some tips for writing a standout Telephone Order Supervisor resume?
Tips for writing a standout Telephone Order Supervisor resume include highlighting your experience in managing and optimizing telephone order processes, quantifying your accomplishments with specific metrics, showcasing your skills in team management, conflict resolution, and problem-solving, emphasizing your commitment to customer service, and considering obtaining certifications in telephone order processing or customer service.
What is the average salary for a Telephone Order Supervisor?
The average salary for a Telephone Order Supervisor in the United States is around \$50,000 per year.
What are the different industries that hire Telephone Order Supervisors?
Telephone Order Supervisors are employed in a variety of industries, including retail, manufacturing, healthcare, and financial services.
What are the benefits of working as a Telephone Order Supervisor?
Benefits of working as a Telephone Order Supervisor include the opportunity to make a positive impact on customer satisfaction, the chance to develop and implement process improvements, and the potential for career advancement.