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Gilbert Gonzalez
Telephone Quotation Clerk
Summary
Highly motivated and experienced Telephone Quotation Clerk with a proven track record of providing prompt, efficient, and customer-centric service. Proven ability to handle high-volume telephone queries, analyze customer needs, and generate accurate and comprehensive quotes. Excellent communication, data entry, and problem-solving skills, with a strong commitment to maintaining customer satisfaction and supporting business growth.
Education
Associate Degree
April 2017
Skills
- Telephone Systems
- Order Processing
- Quotation Generation
- Customer Service
- Data Entry
- Communication Skills
Work Experience
Telephone Quotation Clerk
- Maintained accurate records of all quotations issued, ensuring transparency and facilitating customer followups.
- Processed highvolume of orders, accurately capturing customer details and ensuring timely delivery of products.
- Verified customer information and resolved queries, maintaining positive customer relationships.
- Upsold and crosssold additional products and services, enhancing revenue and customer satisfaction.
Telephone Quotation Clerk
- Accurately processed over 1000+ inbound telephone calls per month, providing prompt and efficient service.
- Analyzed customer needs and specifications to determine appropriate quotes, ensuring customer satisfaction.
- Utilized a proprietary quotation system to generate accurate and comprehensive quotes, minimizing errors and maximizing efficiency.
- Collaborated with sales team to provide timely and accurate quotes, supporting revenue generation and business growth.
Accomplishments
- Developed and implemented a new process for handling complex customer inquiries, resulting in a 20% reduction in resolution time.
- Successfully implemented a CRM system that streamlined quotation processes and improved customer satisfaction by 15%.
- Consistently exceeded monthly sales targets by an average of 15%, generating additional revenue of over $100,000 per year.
- Successfully resolved over 800 customer issues per month, maintaining a high level of customer satisfaction and loyalty.
- Provided exceptional customer service, consistently resolving over 95% of inquiries in a single call.
Awards
- Received Employee of the Month Award for consistently exceeding quota targets and providing exceptional customer service.
- Recognized for Top Performance in Quotation Generation, consistently achieving over 99% accuracy in pricing and product configurations.
- Awarded for Excellence in Customer Relations, maintaining a high customer satisfaction rating through effective communication and resolution of concerns.
- Recognized for Outstanding Contribution to the Team, consistently supporting colleagues and contributing to the success of the department.
Certificates
- CompTIA A+ Certification
- ITIL Foundation Certification
- Customer Service Management Certification
- Salesforce Certified Administrator
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Essential Experience Highlights for a Strong Telephone Quotation Clerk Resume
- Processed over 1000+ inbound telephone calls per month, providing prompt and efficient service.
- Analyzed customer needs and specifications to determine appropriate quotes, ensuring customer satisfaction.
- Utilized a proprietary quotation system to generate accurate and comprehensive quotes, minimizing errors and maximizing efficiency.
- Collaborated with sales team to provide timely and accurate quotes, supporting revenue generation and business growth.
- Maintained accurate records of all quotations issued, ensuring transparency and facilitating customer follow-ups.
- Verified customer information and resolved queries, maintaining positive customer relationships.
Frequently Asked Questions (FAQ’s) For Telephone Quotation Clerk
What are the key skills and qualifications required for a Telephone Quotation Clerk?
Key skills and qualifications include excellent communication, data entry, and problem-solving skills, as well as proficiency in telephone systems, order processing, quotation generation, and customer service.
What are the typical duties and responsibilities of a Telephone Quotation Clerk?
Typical duties and responsibilities include processing inbound telephone calls, analyzing customer needs, generating quotes, collaborating with sales teams, maintaining accurate records, and resolving customer queries.
What is the career outlook for Telephone Quotation Clerks?
The career outlook for Telephone Quotation Clerks is expected to remain stable, with a projected growth rate of 4% from 2021 to 2031, according to the U.S. Bureau of Labor Statistics.
What are the salary expectations for Telephone Quotation Clerks?
Salary expectations for Telephone Quotation Clerks can vary depending on experience, location, and company size. According to Indeed, the average salary for Telephone Quotation Clerks in the United States is around $40,000 per year.
What are the educational requirements for Telephone Quotation Clerks?
While there are no specific educational requirements for Telephone Quotation Clerks, many employers prefer candidates with an associate degree or equivalent experience in customer service or a related field.