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Lloyd Jordan
Teletray Operator
Summary
Highly skilled Teletray Operator with 3+ years of experience in processing an average of 200 telex messages per day, ensuring timely and accurate transmission. Proven ability to monitor incoming and outgoing telex traffic, communicate effectively with clients and other departments, and troubleshoot technical issues. Proficient in telex console operation, telecommunications networking, and telecommunications protocols. Committed to providing exceptional customer service and maintaining the highest levels of confidentiality and data security.
Education
Associate’s Degree in Telecommunications or a related field
January 2019
Skills
- Teletray Console Operation
- Telecommunications Networking
- Telecommunications Protocols
- Network Troubleshooting
- Customer Service
- Communication Skills
Work Experience
Teletray Operator
- Prepared and sent telex messages according to established protocols and security guidelines.
- Archived and retrieved telex messages as required, maintaining confidentiality and adhering to retention policies.
- Collaborated with IT staff to troubleshoot technical issues related to telex communication.
- Utilized telex communication systems to facilitate international business transactions and communications.
Teletray Operator
- Processed an average of 200 telex messages per day, ensuring timely and accurate transmission.
- Monitored incoming and outgoing telex traffic to ensure smooth communication and identify any potential issues.
- Communicated effectively with clients and other departments to provide updates and resolve queries related to telex communication.
- Operated and maintained telex machines, ensuring optimal functionality and minimizing downtime.
Accomplishments
- Improved call handling efficiency by 20% through implementation of a standardized call flow and workflow optimization.
- Enhanced customer satisfaction ratings by 15% by actively listening to customer needs and resolving issues promptly and effectively.
- Implemented a new training program for new hires, reducing onboarding time by 25% and improving overall team performance.
- Developed and implemented a quality assurance process for call handling, ensuring adherence to company standards and improving overall call quality.
- Identified and resolved technical issues affecting call quality, reducing downtime and improving customer experience.
Awards
- Won the Employee of the Month award for consistently exceeding performance metrics in call handling and customer satisfaction.
- Recognized for exceptional customer service skills with the Customer Excellence Award, scoring in the top 1% of operators.
- Received the Safety Award for maintaining an accidentfree work environment and adhering to all safety protocols.
Certificates
- Cisco Certified Network Associate (CCNA)
- CompTIA Network+
- Microsoft Certified Solutions Expert (MCSE): Networking
- Teletray Operator Certification
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How To Write Resume For Teletray Operator
- Highlight your proficiency in telex console operation, telecommunications networking, and telecommunications protocols.
- Showcase your ability to troubleshoot technical issues and provide excellent customer service.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate your impact.
- Proofread your resume carefully for any errors before submitting it.
Essential Experience Highlights for a Strong Teletray Operator Resume
- Processed an average of 200 telex messages per day, ensuring timely and accurate transmission.
- Monitored incoming and outgoing telex traffic to ensure smooth communication and identify any potential issues.
- Communicated effectively with clients and other departments to provide updates and resolve queries related to telex communication.
- Utilized telex communication systems to facilitate international business transactions and communications.
- Collaborated with IT staff to troubleshoot technical issues related to telex communication.
- Operated and maintained telex machines, ensuring optimal functionality and minimizing downtime.
Frequently Asked Questions (FAQ’s) For Teletray Operator
What is a Teletray Operator?
A teletray operator is responsible for operating and maintaining telex machines, which are used to send and receive telex messages. Telex is a type of telecommunication that uses typed messages transmitted over telegraph lines.
What skills are required to be a Teletray Operator?
Some common skills required of teletray operators include telex console operation, telecommunications networking, customer service, and communication skills. Some jobs may also require a basic understanding of telecommunications protocols and troubleshooting techniques.
What is the work environment of a Teletray Operator?
Teletray operators typically work in an office environment where they have access to one or more telex machines. They must be able to work independently and follow instructions carefully, as well as have good communication skills.
What is the salary of a Teletray Operator?
The salary of a teletray operator can vary depending on their experience, skills, and location. However, according to Salary.com, the average salary for a teletray operator in the United States is around $35,000 per year.
What is the career outlook for Teletray Operators?
The career outlook for teletray operators is expected to decline in the coming years as telex technology is gradually being replaced by more modern communication methods such as email and instant messaging. However, there may still be some opportunities for teletray operators in certain industries, such as law enforcement or government.