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Duke Kelley
Teller Coordinator
Summary
Highly motivated and experienced Teller Coordinator with 5+ years of experience in the banking industry. Proven ability to lead and motivate a team of tellers, develop and implement training programs, and enhance teller security measures. Excellent communication, customer service, and problem-solving skills. Committed to providing exceptional customer service and ensuring accurate and efficient teller operations.
Education
Bachelor’s degree in Business Administration or related field
March 2015
Skills
- Accuracy
- Attention to detail
- Cash handling
- Communication skills
- Computer literacy
- Customer service
Work Experience
Teller Coordinator
- Provided exceptional customer service, resolving customer issues promptly and with a positive attitude.
- Managed cash drawer responsibilities, ensuring accurate account reconciliation and adherence to bank policies.
- Processed a high volume of transactions, including deposits, withdrawals, and loan payments, maintaining a high level of accuracy.
- Assisted with account openings and loan applications, providing guidance and support to customers.
Teller Coordinator
- Supervised and coached a team of tellers to ensure efficient and accurate transactions, resulting in a 15% increase in customer satisfaction ratings.
- Developed and implemented a new teller training program that reduced onboarding time by 20% and improved teller proficiency.
- Collaborated with the risk management team to enhance teller security measures, reducing fraud loss by 10%.
- Led process improvement initiatives that streamlined teller operations, resulting in a 12% increase in teller efficiency.
Accomplishments
- Successfully implemented a new cash handling system that improved cash processing accuracy by 15% and reduced processing time by 20 minutes per day.
- Developed and implemented a training program for new tellers, resulting in a 30% reduction in onboarding time and a 25% improvement in customer satisfaction ratings.
- Created and maintained a safe and secure work environment, successfully preventing any security breaches or incidents.
- Managed a team of 10 tellers, providing guidance and support while ensuring compliance with all policies and procedures.
- Collaborated with other departments to improve crossfunctional communication and streamline processes.
Awards
- Received the Teller of the Quarter award for outstanding customer service and efficiency.
- Recognized for consistently exceeding performance targets and receiving high customer satisfaction ratings.
- Awarded the Excellence in Customer Service award for consistently going above and beyond in providing exceptional service.
Certificates
- Certified Bank Teller (CBT)
- Certified Cash Management Specialist (CCMS)
- Certified Financial Crime Specialist (CFCS)
- Certified Internal Auditor (CIA)
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How To Write Resume For Teller Coordinator
Highlight your leadership and management skills.
Emphasize your ability to motivate and lead a team of tellers, as well as your experience in developing and implementing training programs.Quantify your accomplishments.
Use specific numbers to demonstrate the impact of your work, such as the percentage increase in customer satisfaction ratings or the reduction in fraud loss.Showcase your customer service skills.
Tellers are often the first point of contact for customers, so it is important to highlight your ability to provide exceptional customer service.Demonstrate your knowledge of banking regulations.
Tellers must be familiar with banking regulations and procedures, so be sure to highlight your knowledge in this area on your resume.
Essential Experience Highlights for a Strong Teller Coordinator Resume
- Supervise and coach a team of tellers to ensure efficient and accurate transactions.
- Develop and implement training programs to improve teller proficiency and reduce onboarding time.
- Collaborate with the risk management team to enhance teller security measures and reduce fraud loss.
- Lead process improvement initiatives to streamline teller operations and increase efficiency.
- Provide exceptional customer service, resolving customer issues promptly and with a positive attitude.
- Manage cash drawer responsibilities, ensuring accurate account reconciliation and adherence to bank policies.
Frequently Asked Questions (FAQ’s) For Teller Coordinator
What is the role of a Teller Coordinator?
A Teller Coordinator is responsible for supervising and coaching a team of tellers to ensure efficient and accurate transactions. They also develop and implement training programs, collaborate with the risk management team to enhance teller security measures, and lead process improvement initiatives to streamline teller operations.
What are the key skills required for a Teller Coordinator?
The key skills required for a Teller Coordinator include accuracy, attention to detail, cash handling, communication skills, computer literacy, and customer service.
What is the career path for a Teller Coordinator?
The career path for a Teller Coordinator can lead to roles such as Branch Manager, Assistant Branch Manager, or other management positions within the banking industry.
What is the average salary for a Teller Coordinator?
The average salary for a Teller Coordinator varies depending on experience and location, but it is typically around $25,000 to $50,000 per year.
What are the benefits of working as a Teller Coordinator?
The benefits of working as a Teller Coordinator include the opportunity to work in a fast-paced environment, develop leadership and management skills, and help customers with their financial needs.