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Norman Butler
Test Desk Supervisor
Summary
A seasoned Test Desk Supervisor with 5+ years of experience in managing and executing complex software testing projects. Proven ability to lead and motivate teams, implement automated testing frameworks, and ensure the delivery of high-quality software products. Expertise in industry-standard testing tools and techniques, including Tricentis Tosca, Selenium, and Jira. Seeking a challenging role where I can leverage my skills to drive testing excellence and contribute to the success of the organization.
Education
Master’s in Computer Science
April 2019
Skills
- Bug Tracking
- Test Case Management
- Test Plan Development
- Test Execution
- Test Incident Management
- Team Leadership
Work Experience
Test Desk Supervisor
- Created and maintained a test environment to support multiple software applications, ensuring consistent and reliable testing
- Trained and mentored junior test engineers, developing their technical skills and knowledge
- Established and maintained testing metrics to monitor and track the performance of testing activities
- Utilized industrystandard testing tools and techniques, such as Tricentis Tosca and Jira, to manage and track testing processes
Test Desk Supervisor
- Managed a team of 20 test engineers, responsible for executing and managing over 500 test cases per week
- Implemented an automated testing framework using Selenium and Java, reducing test execution time by 30%
- Developed and maintained test plans and test cases for complex software applications, ensuring compliance with testing standards
- Collaborated with developers and stakeholders to identify and resolve defects, ensuring timely delivery of highquality software products
Accomplishments
- Successfully led a team of 10 test engineers in executing a complex test cycle, resulting in a 98% test case pass rate
- Developed and implemented a new test management process that reduced test execution time by 20%
- Implemented a bug tracking system that improved bug tracking efficiency by 30%
- Mentored junior test engineers and provided guidance on best practices in test execution
- Successfully managed a highvolume test workload of over 100 projects simultaneously
Awards
- Outstanding Achievement Award for Excellence in Test Management
- Top Performer Award for Exceptional Case Management
- Certificate of Appreciation for Significant Contributions to Test Automation
Certificates
- ISTQB – Certified Tester
- CSTE – Certified Software Test Engineer
- CTAL – Certified Tester Advanced Level
- Agile Testing Foundation Certification
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How To Write Resume For Test Desk Supervisor
- Highlight your leadership and team management skills, emphasizing your ability to motivate and guide a team of test engineers.
- Quantify your accomplishments with specific metrics and results, demonstrating the impact of your work on project outcomes.
- Showcase your expertise in both manual and automated testing techniques, using keywords that recruiters are searching for.
- Seek opportunities to contribute to industry publications or present at conferences, demonstrating your thought leadership and commitment to the field.
- Tailor your resume to each specific job description, highlighting the skills and experience that are most relevant to the role.
Essential Experience Highlights for a Strong Test Desk Supervisor Resume
- Managed a team of 20 test engineers, providing guidance, support, and performance evaluations.
- Developed and implemented an automated testing framework using Selenium and Java, resulting in a 30% reduction in test execution time.
- Collaborated with developers and stakeholders to identify and resolve defects, ensuring timely delivery of bug-free software.
- Created and maintained a stable and reliable test environment for multiple software applications.
- Utilized industry-standard testing tools and techniques, such as Jira, Tricentis Tosca, and Selenium, to manage and track testing processes.
- Established and maintained testing metrics to monitor and track the effectiveness of testing activities.
Frequently Asked Questions (FAQ’s) For Test Desk Supervisor
What are the key responsibilities of a Test Desk Supervisor?
The key responsibilities of a Test Desk Supervisor include leading and managing a team of test engineers, developing and implementing testing plans and strategies, executing and managing test cases, collaborating with developers and stakeholders to identify and resolve defects, and ensuring the timely delivery of high-quality software products.
What are the essential skills required for a Test Desk Supervisor?
The essential skills required for a Test Desk Supervisor include strong leadership and team management skills, expertise in both manual and automated testing techniques, knowledge of industry-standard testing tools and methodologies, and excellent communication and interpersonal skills.
What are the career prospects for a Test Desk Supervisor?
With experience and additional certifications, a Test Desk Supervisor can advance to roles such as Test Manager, Quality Assurance Manager, or Software Development Manager. They can also specialize in specific testing domains, such as performance testing, security testing, or mobile testing.
How can I prepare for an interview for a Test Desk Supervisor position?
To prepare for an interview for a Test Desk Supervisor position, you should research the company and the specific role, practice answering common interview questions, and be prepared to discuss your experience and skills in detail. You should also be familiar with industry-standard testing tools and methodologies.
What are the key trends in software testing?
Key trends in software testing include the increasing adoption of agile methodologies, the use of artificial intelligence and machine learning to automate testing processes, and the growing importance of security testing.