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Willie Kelly
Ticket Broker
Summary
Highly accomplished Ticket Broker with 5+ years of experience in the entertainment industry. Proven track record of establishing and maintaining strong relationships with major ticket providers, securing exclusive deals, and delivering exceptional customer service. Expertise in venue management, ticketing software, event planning, and financial management. Committed to providing clients with premium seating options and competitive pricing while fostering long-term relationships. Seeking a challenging role where I can leverage my skills and contribute to the success of a dynamic organization.
Education
Arts Management
July 2016
Skills
- Venue Management
- Ticketing Software
- Customer Service
- Event Planning
- Sales and Marketing
- Financial Management
Work Experience
Ticket Broker
- Utilized market analysis tools to identify emerging trends and adjust ticket pricing strategies accordingly.
- Implemented a loyalty program to reward repeat customers and foster longterm relationships.
- Collaborated with marketing and event planning teams to promote ticket sales and drive ticket demand.
- Managed online and offline ticket distribution channels, including website, mobile app, and thirdparty platforms.
Ticket Broker
- Established a network of contacts with major ticket providers, ensuring access to a wide inventory of tickets.
- Developed and implemented a customer relationship management (CRM) system to streamline client interactions and track sales.
- Negotiated and secured exclusive ticket deals with event organizers and venues, offering clients competitive pricing and premium seating options.
- Managed a team of sales representatives, providing training and support to drive performance and exceed sales targets.
Accomplishments
- Optimized ticket inventory allocation by implementing a datadriven forecasting model, resulting in a 15% increase in revenue and significant reduction in unsold inventory.
- Developed and implemented a customer loyalty program that increased repeat purchases by 20%, strengthening customer relationships and driving longterm growth.
- Negotiated exclusive deals with major event organizers to secure premium ticket inventory, enhancing the companys competitive advantage in the market.
- Led the design and implementation of a CRM system that streamlined customer interactions, improved communication efficiency, and increased customer satisfaction.
- Spearheaded the launch of a mobile ticketing app that provided customers with convenient and secure ticket access, increasing ticket sales through digital channels.
Awards
- Received the Top Ticket Broker of the Year award from the National Ticket Brokers Association for outstanding sales performance and customer service.
- Recognized as one of the Top 10 Ticket Brokers in the Industry by TicketNews for exceptional ethical practices and innovation in ticket distribution.
- Earned the Customer Service Excellence Award from the Better Business Bureau for consistently exceeding customer expectations in ticket brokerage services.
Certificates
- Certified Ticket Broker (CTB)
- National Association of Ticket Brokers (NATB) Membership
- TicketSmarter Certified
- StubHub Pro Certified
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How To Write Resume For Ticket Broker
- Highlight your experience in establishing and maintaining relationships with major ticket providers and event organizers.
- Showcase your skills in using ticketing software and CRM systems.
- Quantify your achievements with specific metrics, such as the number of tickets sold or the revenue generated.
- Get certified in event planning or ticketing to enhance your credibility.
- Tailor your resume to the specific requirements of the job you are applying for.
Essential Experience Highlights for a Strong Ticket Broker Resume
- Established a network of contacts with major ticket providers, ensuring access to a wide inventory of tickets.
- Developed and implemented a customer relationship management (CRM) system to streamline client interactions and track sales.
- Negotiated and secured exclusive ticket deals with event organizers and venues, offering clients competitive pricing and premium seating options.
- Managed a team of sales representatives, providing training and support to drive performance and exceed sales targets.
- Utilized market analysis tools to identify emerging trends and adjust ticket pricing strategies accordingly.
- Implemented a loyalty program to reward repeat customers and foster long-term relationships.
Frequently Asked Questions (FAQ’s) For Ticket Broker
What is the role of a Ticket Broker?
A Ticket Broker is responsible for buying and selling tickets to events such as concerts, sporting events, and theater productions. They work with ticket providers, event organizers, and individual customers to secure and distribute tickets for a profit.
What skills are required to be a successful Ticket Broker?
Successful Ticket Brokers typically have strong negotiation skills, customer service skills, and knowledge of the ticketing industry. They are also able to work independently and manage their own time effectively.
How can I become a Ticket Broker?
There is no formal education required to become a Ticket Broker. However, many Ticket Brokers have a background in event planning, hospitality, or sales. Some Ticket Brokers also choose to get certified through organizations such as the National Association of Ticket Brokers (NATB).
What is the earning potential for a Ticket Broker?
The earning potential for a Ticket Broker varies depending on factors such as experience, location, and the types of events they work with. However, some Ticket Brokers can earn a six-figure salary.
What are the challenges of being a Ticket Broker?
The challenges of being a Ticket Broker include dealing with high demand for tickets, fluctuations in ticket prices, and the need to work long hours during peak seasons.
What is the future of the Ticket Broker industry?
The Ticket Broker industry is expected to continue to grow in the coming years as more and more people purchase tickets to events online. However, the industry is also facing challenges from the rise of secondary ticketing markets and the increasing use of technology to sell tickets directly to consumers.