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Clint Jordans
Toll Collector
Summary
Highly proficient Toll Collector with 5+ years of experience in toll revenue collection, customer service, traffic management, and emergency response. Proven ability to handle multiple lanes simultaneously, provide exceptional customer service, and maintain accurate records. Proficient in various toll collection systems and equipment, including electronic toll booths and open road tolling. Seeking a challenging role where I can contribute my expertise to improve toll operations and enhance customer satisfaction.
Education
Associate’s degree or Certificate
February 2019
Skills
- Toll Collection
- Cash Handling
- Customer Service
- Traffic Management
- Problem Solving
- Data Entry
Work Experience
Toll Collector
- Resolved customer inquiries and complaints promptly and professionally.
- Utilized advanced toll collection systems and equipment, including electronic toll booths and open road tolling.
- Collaborated with law enforcement and emergency services to ensure safety and security.
- Maintained a clean and wellmaintained tollbooth area.
Toll Collector
- Established and maintained accurate toll revenue collection by accurately processing vehicles and calculating tolls.
- Managed multiple lanes simultaneously, ensuring efficient traffic flow and minimizing congestion.
- Monitored and responded to traffic incidents, providing assistance to motorists and ensuring safety.
- Processed cash, credit cards, and electronic toll tags with accuracy and speed.
Accomplishments
- Successfully implemented a new system to streamline toll collection process, reducing transaction time by 20%.
- Developed and implemented training programs for new toll collectors, ensuring efficient and accurate toll collection.
- Collaborated with law enforcement to apprehend individuals attempting to evade tolls, resulting in increased revenue recovery.
- Developed a system to track and monitor toll violations, leading to increased compliance and reduced revenue loss.
- Implemented new technologies to improve toll collection efficiency, such as automated license plate recognition and electronic toll collection.
Awards
- Toll Collector of the Year Award for outstanding performance and dedication to customer service.
- Received recognition for consistently exceeding monthly revenue targets by over 15%.
- Recognized for exceptional communication and conflict resolution skills in handling customer inquiries.
- Received commendation for maintaining a safe and secure toll plaza environment for customers and employees.
Certificates
- Toll Collection Operator Certification
- Customer Service Certification
- Emergency Management Certification
- Traffic Control Certification
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How To Write Resume For Toll Collector
- Highlight your experience in a quantifiable manner, providing specific metrics and results whenever possible.
- Showcase your customer service skills and ability to handle difficult situations calmly and professionally.
- Emphasize your knowledge of toll collection systems and equipment, including electronic toll booths and open road tolling.
- Include any relevant certifications or training programs you have completed to demonstrate your commitment to professional development.
Essential Experience Highlights for a Strong Toll Collector Resume
- Established and maintained accurate toll revenue collection by accurately processing vehicles and calculating tolls.
- Managed multiple lanes simultaneously, ensuring efficient traffic flow and minimizing congestion.
- Monitored and responded to traffic incidents, providing assistance to motorists and ensuring safety.
- Processed cash, credit cards, and electronic toll tags with accuracy and speed.
- Resolved customer inquiries and complaints promptly and professionally.
- Utilized advanced toll collection systems and equipment, including electronic toll booths and open road tolling.
- Collaborated with law enforcement and emergency services to ensure safety and security.
Frequently Asked Questions (FAQ’s) For Toll Collector
What are the key skills required to be a successful Toll Collector?
Key skills for a Toll Collector include: toll collection, cash handling, customer service, traffic management, problem solving, data entry, and proficiency in using toll collection systems and equipment.
What is the average salary for a Toll Collector?
According to the U.S. Bureau of Labor Statistics, the median annual salary for Toll Collectors was $42,130 in May 2021.
What are the career advancement opportunities for Toll Collectors?
Toll Collectors with experience and additional training can advance to roles such as Supervisor, Manager of Toll Operations, or Toll System Technician. Some Toll Collectors may also pursue careers in law enforcement or emergency services.
What are the working conditions like for Toll Collectors?
Toll Collectors typically work in a booth or kiosk located on a highway or bridge. They may be exposed to all types of weather conditions and may have to stand for long periods of time. The work can be repetitive and may involve dealing with difficult customers.
How can I prepare for a Toll Collector job interview?
To prepare for a Toll Collector job interview, you should research the company and the specific role. You should also practice answering common interview questions, such as why you are interested in the position, what your strengths and weaknesses are, and how you would handle difficult customers.