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Garland Bailey
Trailer Rental Clerk
Summary
Highly accomplished Trailer Rental Clerk with 5+ years of experience. Proven ability to manage a fleet of over 50 trailers, ensuring maintenance and compliance with industry regulations. Processed over 100 rental requests per day, ensuring accuracy and timely delivery of trailers. Coached and supervised a team of clerks, ensuring adherence to company policies and procedures. Negotiated rental rates with customers to optimize revenue and customer satisfaction. Recognized for developing and implementing a new reservation system that streamlined the rental process and improved overall efficiency.
Education
Bachelor’s Degree in Supply Chain Management or a related field
February 2015
Skills
- Trailer Fleet Management
- Customer Service
- Sales
- Microsoft Office Suite
- Communication
- Time Management
Work Experience
Trailer Rental Clerk
- Managed a fleet of over 50 trailers, ensuring maintenance and compliance with industry regulations.
- Negotiated rental rates with customers to optimize revenue and customer satisfaction.
- Developed and implemented a new reservation system, streamlining the rental process and improving efficiency.
- Trained and supervised a team of clerks, ensuring adherence to company policies and procedures.
Trailer Rental Clerk
- Processed over 100 rental requests per day, ensuring accuracy and timely delivery of trailers.
- Maintained comprehensive records of trailer availability, ensuring efficient allocation and tracking.
- Coordinated with drivers and customers to schedule trailer deliveries and pickups.
- Inspected trailers upon return, documenting any damages or maintenance needs.
Accomplishments
- Implemented a new inventory management system that increased trailer utilization by 15% and reduced rental costs by 10%.
- Developed and implemented a new training program for new employees, resulting in a 20% increase in productivity and a 15% reduction in customer complaints.
- Successfully managed a team of 5 employees, consistently exceeding monthly sales targets and achieving customer satisfaction scores of 95% or higher.
- Negotiated and secured longterm contracts with several key customers, resulting in a significant increase in revenue.
- Led the implementation of a new online booking system, improving customer convenience and reducing booking time by 25%.
Awards
- Employee of the Month Award for outstanding customer service and efficiency.
- Top Performer Award for consistently exceeding sales goals and providing exceptional customer service.
- Certificate of Excellence for outstanding performance in trailer rental operations.
- Safety Award for maintaining a spotless safety record and promoting a safe work environment.
Certificates
- Certified Trailer Rental Clerk (CTRC)
- Certified Trailer Fleet Manager (CTFM)
- Certified Customer Service Representative (CCSR)
- Certified Sales Professional (CSP)
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How To Write Resume For Trailer Rental Clerk
- Highlight your experience in managing a fleet of trailers, including maintenance and compliance.
- Showcase your ability to process rental requests accurately and efficiently.
- Emphasize your skills in coordinating with drivers and customers to schedule deliveries and pickups.
- Mention any experience in inspecting trailers and documenting damages or maintenance needs.
- Highlight your ability to negotiate rental rates with customers to optimize revenue and satisfaction.
Essential Experience Highlights for a Strong Trailer Rental Clerk Resume
- Manage a fleet of trailers, ensuring maintenance and compliance with industry regulations.
- Process rental requests, ensuring accuracy and timely delivery of trailers.
- Coordinate with drivers and customers to schedule trailer deliveries and pickups.
- Inspect trailers upon return, documenting any damages or maintenance needs.
- Negotiate rental rates with customers to optimize revenue and customer satisfaction.
- Develop and implement new systems and procedures to improve efficiency and customer service.
- Train and supervise a team of clerks, ensuring adherence to company policies and procedures.
Frequently Asked Questions (FAQ’s) For Trailer Rental Clerk
What are the key responsibilities of a Trailer Rental Clerk?
Trailer Rental Clerks are responsible for managing a fleet of trailers, processing rental requests, coordinating with drivers and customers, inspecting trailers upon return, and negotiating rental rates.
What are the educational requirements for a Trailer Rental Clerk?
Most Trailer Rental Clerks have a high school diploma or equivalent. Some employers may prefer candidates with a bachelor’s degree in supply chain management or a related field.
What are the essential skills for a Trailer Rental Clerk?
Essential skills for a Trailer Rental Clerk include customer service, communication, time management, and the ability to work independently and as part of a team.
What is the average salary for a Trailer Rental Clerk?
The average salary for a Trailer Rental Clerk varies depending on experience, location, and company size. According to Salary.com, the average salary for a Trailer Rental Clerk in the United States is $35,000 per year.
What is the job outlook for Trailer Rental Clerks?
The job outlook for Trailer Rental Clerks is expected to be good over the next few years. The increasing demand for transportation and logistics services is expected to drive demand for Trailer Rental Clerks.
How can I become a Trailer Rental Clerk?
To become a Trailer Rental Clerk, you can start by getting a high school diploma or equivalent. You can also take courses in customer service, communication, and time management. Additionally, you can gain experience by working in a related field, such as customer service or transportation.
What are the benefits of working as a Trailer Rental Clerk?
Benefits of working as a Trailer Rental Clerk include the opportunity to work in a fast-paced environment, the chance to help customers, and the potential for career advancement.
What are the challenges of working as a Trailer Rental Clerk?
Challenges of working as a Trailer Rental Clerk include dealing with difficult customers, working in a physically demanding environment, and the potential for long hours.