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Levi Jenkins
Unemployment Claims Adjudicator
Summary
Highly experienced and skilled Unemployment Claims Adjudicator with over 500 unemployment claims adjudicated per month. Expertise in determining eligibility and benefit amounts, investigating and resolving complex cases involving fraud, misrepresentation, and overpayments. Developed and implemented new procedures for handling high-volume unemployment claims during the COVID-19 pandemic, resulting in a 25% increase in adjudication efficiency. Proven ability to collaborate with other state agencies and stakeholders to ensure consistent Unemployment Insurance program administration and compliance. Strong working knowledge of unemployment laws, regulations, and policies, and ability to provide expert testimony in unemployment appeals hearings. Committed to providing excellent customer service and upholding program integrity. Seeking new opportunities to leverage my skills and contribute to the smooth functioning of unemployment insurance programs.
Education
Bachelor’s degree
June 2015
Skills
- Unemployment Insurance Law
- Unemployment Claims Processing
- Eligibility Determination
- Benefit Calculation
- Fraud Detection and Investigation
- Interviewing and Fact-Finding
Work Experience
Unemployment Claims Adjudicator
- Provided expert testimony in unemployment appeals hearings, successfully representing the agencys position and upholding program integrity.
- Trained and mentored new Unemployment Claims Adjudicators, instilling best practices and fostering a culture of professionalism and accountability.
- Utilized advanced case management software and analytics to track and manage unemployment claims effectively.
- Developed and maintained working knowledge of unemployment laws, regulations, and policies relevant to adjudication.
Unemployment Claims Adjudicator
- Adjudicated over 500 unemployment claims per month, determining eligibility and benefit amounts using sound judgment and complex analysis of laws and regulations.
- Investigated and resolved complex unemployment cases involving fraud, misrepresentation, and overpayments, leading to the recovery of over $1 million in fraudulent benefits.
- Developed and implemented new procedures for handling highvolume unemployment claims during the COVID19 pandemic, resulting in a 25% increase in adjudication efficiency.
- Collaborated with other state agencies and stakeholders to ensure consistent Unemployment Insurance program administration and compliance.
Accomplishments
- Implemented a streamlined process to reduce the average processing time for unemployment claims by 25%.
- Identified and resolved systemic issues in the unemployment claims system, leading to improved data integrity and reduced fraud.
- Developed effective communication strategies to inform claimants of their rights and responsibilities, resulting in a 15% reduction in appeals.
- Collaborated with external stakeholders, including employers and legal representatives, to ensure fair and equitable unemployment claims adjudication.
- Analyzed unemployment claims data to identify trends and patterns, providing valuable insights for policy development.
Awards
- Received recognition for outstanding contributions to improving the efficiency and accuracy of unemployment claims processing.
- Awarded a certificate of excellence for resolving complex unemployment claims with exceptional proficiency.
- Recognized for consistently exceeding performance targets in adjudicating unemployment claims.
- Honored for mentoring and training new unemployment claims adjudicators, contributing to overall team success.
Certificates
- Certified Unemployment Insurance Professional (CUIP)
- Certified Unemployment Claims Specialist (CUCS)
- National Unemployment Insurance Training Institute (NUITI) Course
- Certified Fraud Examiner (CFE)
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How To Write Resume For Unemployment Claims Adjudicator
- Highlight your experience and skills in adjudicating unemployment claims.
- Quantify your accomplishments whenever possible, showcasing the impact of your work.
- Demonstrate your knowledge of unemployment laws, regulations, and policies.
- Emphasize your ability to collaborate with others and provide excellent customer service.
- Consider obtaining a certification or license in unemployment insurance to enhance your credibility.
Essential Experience Highlights for a Strong Unemployment Claims Adjudicator Resume
- Adjudicate unemployment claims to determine eligibility and benefit amounts.
- Investigate and resolve complex unemployment cases involving fraud, misrepresentation, and overpayments.
- Develop and implement new procedures to improve efficiency and accuracy in unemployment claims processing.
- Collaborate with other state agencies and stakeholders to ensure consistent Unemployment Insurance program administration and compliance.
- Provide expert testimony in unemployment appeals hearings.
- Train and mentor new Unemployment Claims Adjudicators.
- Stay up-to-date on unemployment laws, regulations, and policies.
Frequently Asked Questions (FAQ’s) For Unemployment Claims Adjudicator
What is the role of an Unemployment Claims Adjudicator?
An Unemployment Claims Adjudicator is responsible for determining the eligibility of individuals filing for unemployment benefits and calculating their benefit amounts. They investigate and resolve complex cases involving fraud, misrepresentation, and overpayments, and work to ensure consistent administration of unemployment insurance programs.
What skills are required to be an Unemployment Claims Adjudicator?
Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and a thorough understanding of unemployment laws, regulations, and policies are essential for an Unemployment Claims Adjudicator. They should also be proficient in case management software and have a commitment to accuracy and integrity.
What is the job outlook for Unemployment Claims Adjudicators?
The job outlook for Unemployment Claims Adjudicators is expected to be positive in the coming years due to the increasing number of unemployment claims filed and the need to ensure accurate and efficient processing of these claims.
What are the career advancement opportunities for Unemployment Claims Adjudicators?
With experience and additional training, Unemployment Claims Adjudicators can advance to supervisory or management roles within unemployment insurance agencies. They can also specialize in areas such as fraud investigation or policy development.
How can I prepare for a career as an Unemployment Claims Adjudicator?
To prepare for a career as an Unemployment Claims Adjudicator, consider obtaining a degree in a related field such as human resources, social work, or public administration. Gain experience in case management, interviewing, and fact-finding. Stay up-to-date on unemployment laws and regulations, and consider obtaining a certification or license in unemployment insurance.
What are the challenges faced by Unemployment Claims Adjudicators?
Unemployment Claims Adjudicators face challenges such as the need to make complex decisions that can have a significant impact on individuals, the need to stay up-to-date on constantly changing unemployment laws and regulations, and the potential for fraud and misrepresentation in unemployment claims.
What is the salary range for Unemployment Claims Adjudicators?
The salary range for Unemployment Claims Adjudicators can vary depending on experience, location, and employer. According to the U.S. Bureau of Labor Statistics, the median annual salary for claims adjusters, examiners, and investigators was $65,900 in May 2022.