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Margaret Long
Unemployment Examiner
Summary
Highly accomplished and results-oriented Unemployment Examiner with over 5 years of experience in unemployment insurance claim processing and adjudication. Possess a deep understanding of unemployment insurance regulations and policies, and a proven ability to detect and prevent fraud. I am an expert in conducting comprehensive claim reviews and have a keen eye for detail. I am also highly proficient in interviewing claimants, employers, and witnesses to gather evidence and make informed decisions. I am a highly motivated and results-oriented individual with a strong work ethic and a commitment to providing excellent customer service.
Education
Bachelor’s Degree
March 2019
Skills
- Unemployment Insurance Processing
- Claim Adjudication
- Eligibility Determination
- Overpayment Identification
- Fraud Detection
- Interviewing Skills
Work Experience
Unemployment Examiner
CareerBuilder
- Calculated unemployment benefits accurately and efficiently.
- Maintained detailed case files and documentation for all unemployment insurance claims.
- Collaborated with other Unemployment Insurance staff to ensure consistency and accuracy in claims processing.
- Interpreted and applied unemployment insurance regulations and policies.
Unemployment Examiner
Randstad
- Conducted comprehensive unemployment insurance claim reviews, investigating eligibility, overpayments, and fraud.
- Determined fraudulent unemployment insurance claims through thorough investigations and analysis.
- Interviewed claimants, employers, and witnesses to gather evidence and make informed decisions.
- Assessed claimant eligibility based on work history, earnings, and other relevant factors.
Accomplishments
- Developed and implemented a new workflow process that reduced processing time for initial claims by 25%.
- Successfully resolved 200 complex unemployment appeals cases, resulting in favorable outcomes for claimants and employers.
- Collaborated with the fraud detection team to identify and investigate suspicious claims, leading to the prevention of over $50,000 in fraudulent payments.
- Successfully implemented a new training program for new examiners, reducing the time required for them to reach proficiency by 15%.
- Developed a detailed case study on a complex unemployment appeals case that serves as a training tool for examiners across the state.
Awards
- Received Employee of the Year for outstanding performance in processing a high volume of unemployment claims accurately and efficiently.
- Recognized with a Quarterly Achievement Award for consistently exceeding productivity targets and maintaining excellent quality standards.
- Awarded a Certificate of Excellence for demonstrating exemplary customer service skills in assisting unemployed individuals.
- Honored with a Service Recognition Award for consistently going above and beyond to support colleagues and provide exceptional assistance to claimants.
Certificates
- Certified Unemployment Insurance Analyst (CUIA)
- Certified Unemployment Insurance Professional (CUIP)
- Certified Fraud Examiner (CFE)
- Certified Professional in Human Resources (PHR)
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How To Write Resume For Unemployment Examiner
Quantify your accomplishments.
When describing your experience, use specific numbers and metrics to quantify your accomplishments.Highlight your skills and expertise.
Make sure to highlight your skills and expertise in unemployment insurance claim processing and adjudication.Proofread your resume carefully.
Before submitting your resume, proofread it carefully for any errors in grammar or spelling.Customize your resume for each job you apply for.
Take the time to customize your resume for each job you apply for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Unemployment Examiner Resume
- Conduct comprehensive unemployment insurance claim reviews to determine eligibility, overpayments, and fraud.
- Interview claimants, employers, and witnesses to gather evidence and make informed decisions.
- Assess claimant eligibility based on work history, earnings, and other relevant factors.
- Calculate unemployment benefits accurately and efficiently.
- Maintain detailed case files and documentation for all unemployment insurance claims.
- Collaborate with other Unemployment Insurance staff to ensure consistency and accuracy in claims processing.
- Interpret and apply unemployment insurance regulations and policies.
Frequently Asked Questions (FAQ’s) For Unemployment Examiner
What is the role of an Unemployment Examiner?
An Unemployment Examiner is responsible for investigating and adjudicating unemployment insurance claims. They review claims to determine eligibility, overpayments, and fraud. They also interview claimants, employers, and witnesses to gather evidence and make informed decisions.
What are the qualifications to become an Unemployment Examiner?
Most Unemployment Examiners have a bachelor’s degree in a related field, such as human resources, social work, or criminal justice. They also typically have experience in customer service, interviewing, and investigations.
What are the career prospects for Unemployment Examiners?
Unemployment Examiners can advance to supervisory or management positions within the unemployment insurance field. They may also move into related fields, such as human resources or social work.
What is the salary range for Unemployment Examiners?
The salary range for Unemployment Examiners varies depending on their experience and location. According to the U.S. Bureau of Labor Statistics, the median annual salary for Unemployment Examiners was $56,310 in May 2021.
What are the benefits of working as an Unemployment Examiner?
Unemployment Examiners enjoy a variety of benefits, including a competitive salary, health insurance, paid time off, and retirement benefits. They also have the opportunity to make a positive impact on the lives of others by helping them through difficult times.
What are the challenges of working as an Unemployment Examiner?
Unemployment Examiners face a number of challenges, including dealing with difficult claimants, investigating fraud, and making decisions that can have a significant impact on people’s lives.