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Alex Cooper
Video Poker Floorman
Summary
Highly motivated and experienced Video Poker Floorman with over 6 years of experience in the gaming industry. Proven ability to manage a team of floor personnel, operate and maintain electronic gaming machines, and effectively monitor game play. Excellent customer service and communication skills, with a strong understanding of video poker game rules and regulations. Committed to providing a safe and enjoyable gaming environment for guests.
Education
Associate’s Degree in Hospitality Management
April 2018
Skills
- Understanding of Video Poker Game Rules and Regulations
- Knowledge of Casino Floor Operations
- Excellent Customer Service and Communication Skills
- Ability to Handle Money and Perform Transactions Accurately
- Understanding of Casino Surveillance and Security Procedures
- Proficient in Using Video Poker Machines and Software
Work Experience
Video Poker Floorman
- Successfully resolved player complaints and conflicts, maintaining positive customer relationships.
- Trained and mentored new floor personnel on gaming procedures, regulations, and customer service standards.
- Collaborated with casino management to ensure compliance with gaming laws and regulations.
- Analyzed gaming data to identify trends, optimize operations, and improve profitability.
Video Poker Floorman
- Successfully managed a team of 10 floor personnel, ensuring smooth operations and adherence to gaming regulations.
- Proficiently operated and maintained electronic gaming machines, resolving player queries and ensuring machine availability.
- Effectively monitored game play, identifying suspicious activity and maintaining a secure gaming environment.
- Developed and implemented floor procedures to improve operational efficiency and enhance player experience.
Accomplishments
- Challenged dwindling revenue by implementing a loyalty program that increased repeat play by 20%.
- Identified and resolved system vulnerabilities, preventing losses of over $50,000.
- Coordinated with marketing team to develop targeted promotions, increasing daily revenue by an average of 15%.
- Trained and mentored new floormen, ensuring a knowledgeable and efficient team.
- Enforced gaming regulations and maintained a secure and compliant work environment.
Awards
- Recognized as Casino Employee of the Month for exceptional guest service and revenue generation.
- Received annual award for Highest Performance in Video Poker Floor Operations.
- Awarded for exceeding company standards in player loyalty and casino promotions.
Certificates
- Certified Gaming Professional (CGP)
- Advanced Gaming Instructor (AGI)
- Responsible Gaming Certification (RGC)
- Nevada Gaming Control Board License
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How To Write Resume For Video Poker Floorman
- Highlight your experience in operating and maintaining video poker machines.
- Emphasize your understanding of video poker game rules and regulations.
- Demonstrate your ability to manage a team and create a positive work environment.
- Showcase your customer service skills and ability to resolve conflicts effectively.
Essential Experience Highlights for a Strong Video Poker Floorman Resume
- Managed and supervised a team of 10 floor personnel, ensuring efficient and compliant operations.
- Operated and maintained electronic gaming machines, troubleshooting and resolving player queries to ensure machine availability.
- Monitored game play, identifying suspicious activity to maintain a secure gaming environment.
- Developed and implemented floor procedures to enhance operational efficiency and player experience.
- Resolved player complaints and conflicts professionally, maintaining positive customer relationships.
- Trained and mentored new floor personnel on gaming procedures, regulations, and customer service standards.
Frequently Asked Questions (FAQ’s) For Video Poker Floorman
What are the key responsibilities of a Video Poker Floorman?
Operating and maintaining video poker machines, monitoring game play, resolving player queries, and managing a team of floor personnel.
What qualifications are required to become a Video Poker Floorman?
Typically, an associate’s degree in hospitality management or a related field, along with experience in the gaming industry.
What skills are essential for a Video Poker Floorman?
Excellent customer service and communication skills, understanding of video poker game rules and regulations, and ability to handle money and transactions accurately.
What is the work environment like for a Video Poker Floorman?
Working in a fast-paced and often crowded casino environment, interacting with guests and ensuring their satisfaction.
What career advancement opportunities are available for a Video Poker Floorman?
With experience and additional training, one can advance to positions such as Casino Shift Manager or Casino Operations Manager.